The rep told me I could drop off the truck at the rental location close to where I moved and I got charged extra. He also said he put extra moving cloths in the truck for me to use and when I unfolded them, I found 2 cockroaches.
Stephanie W
Customer Reviews for Wheat Ridge Mini Barns
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The dolly that was provided had a very poor strap condition. Our appliances slipped off of it almost every time. My helpers eventually just chose to carry very heavy items bc of it. Other than that, it was an ok experience & the gentleman who I checked out with & got my U-Haul was very nice. It would have also been nice if I had been able to do a drop off at a much closer U-haul hub, which was only a block away, versus the 10 miles we had to drive, after moving heave items all day long. We were falling asleep while driving, almost, just to get U-haul back to that far away location.
Amanda PThis was the most frustrating experience of my life. The app for 1 kept crashing I was supposed to pick up the truck at 8am. It took my almost 2 hours to get the freaking key, and sfter I had to call customer service. Then when I dropped the truck off at 3 pm again there were no workers at the location, it was closed all day even though the hours were supposed to be 10-4. I couldn't get the help I needed. Had to call customer service again because the app crashed AGAIN took another hour just to drop the truck off. I'll never use this location, possibly never u haul again......
Andrew PI would have rated it excellent but I had so much trouble getting the key out of the lock thing and I have someone was supposed to be there and they were not so that was my only problem
Ethel BGreat job in customer service and helping us with last minute changes
Christa NEasy check out and return very satisfied
Ethel bCan’t think of anything, pleasant experience, and the attendant was very helpful.
DANIEL BI think uhaul is failing this location with their system. The website was inefficient and the process in general had far more hoop jumps than necessary which wastes customer time. Personally, it cost me more time in renting the truck than it did using it. Initial setup for booking 1hr, obtaining the combo for keys at pick-up, another hour. Actually lining up drop-off at a convenient location, another hour. Paying movers over-time for waiting on truck due to unanticipated delays added expenses. I'd re-evaluate the necessity of some of these steps required when renting. Once you have someone credit card, and driver license, how much more do you really need?
Todd DThe location was convenient to get to. I had to wait over an hour to get the keys because even though I reserved it ahead of time and it was during hours that the pick up location was open there was no one there to give me the key.
Samantha FThe representative was efficient and kind. Excellent service
Tom PMerci
NIGEL PRepresentative was extremely nice and very helpful
DRAVEN SEarly store hours for employee
DENNIS CVehicle only slightly more than 1/4 full when picked up. Was given a sheet that had a fuel tank graph that indicated that. Drive vehicle 16 miles total. Was sent a bill via email that showed 1/4 tank fuel = 2 gallons. I rented the exact same UHaul truck in June with the same mileage, and stopped to fill it before returning it, at a cost of 89 cents. I was charged $12 yesterday for the same # of miles. When has it been UHaul policy to release a vehicle to a customer not filled up, with the requirement that the tank must be full on return? This is unacceptable, and I hope you will rescind your franchise of the above. In conclusion, I will never use UHaul again. B Tindall Portsmouth, OH
Bradley THave some one there if you need help with the sign in procedure. The whole set up with your 24/7 over the phone sucks. It took me 4 hrs the day before my Rental pick up to set up all the necessary paperwork. Nobody had a clue to help me to set up my login page. The waiting time on the phone was horrible. Next time I am going into a U-Haul establishment with live people!!!!!!
Andreas NTodd was great to work with. Took care of all our requests and went above his duty to make this a positive experience.
Dennis DRoutine maintenance. Uhaul shook and shimmed all through travel. Was very difficult to drive.
Sharon KTruck was filthy, no wiper fluid, bugs all over windshield. I had to stop and clean the windshield and buy wiper fluid. Nasty nasty truck
STUART BI was charged way to much for 6 hrs of renting a 19,95 uhaul and a furniture dolly. The truck wasn't even clean on the inside and brakes were very touchy.
Valerie DDon't change thre pick up location a day after confirming the reservation. Don't dream up some 4 year old lie about me keeping a truck for an extra day and not paying. If that were true, I doubt the uhaul storage would have allowed me access to my unit for 6 full months after not paying for the damn truck. But you guys had me over a barrel and about to let my mom down, so I paid for an old rental charge so that I could pick up this rental. Bad form, uhaul.
gretchen fTodd was very nice & helpful.
Sue HFriendly customer service. Very convenient for me to pick up. Checked all lights and safety equipment before leaving the location. Simple drop off. Thanks
Carl VThe door on the box trailer kept sticking. It was very hard to open and close
Mark MThey tried to charge me another day because they put the wrong time in.. Then I was charged $31 for him to sweep out the back of the truck when I swept it before I brought it back. So I was still charged extra for no reason!
Barbara GThe Uhaul I used was awful. It ran bad and was overall bad. Super loud also
Corey CFriendly, accommodating staff. Ready to meet my need. Merci.
James ANo suggestions, excellent service.
Charles QThe drop off location and employee that helped me was very professional and helpful. Unfortunately he ran into system issues that prevented him from getting me checked in. After he spoke to another representative on the phone he and the person on the phone were unable to complete the check in. The most frustrating part was the person I. The phone could not give a suggestion to correct the issue. Luckily the employee at the pickup site had another person to contact. This person after some time was able to complete the check in. The process took over an hour and thirty minutes. Again it was not the fault of the employee at the pick up.
Allan OMade me feel right at home and they gave me coffee and I we'll tell the all my friends about you and how sweet you are ?? are
DANIEL M