Customer Reviews for Wheatco Sales and Service
(U-Haul Neighborhood Dealer)

Évaluation :

5

Very friendly, truck was clean and warming up when I arrived, very nice and thoughtful.

Évaluation :

3

Dome light in cab and usb chargers did not work. Tire was low on air. Truck was very loud and bumpy and seat very uncomfortable for 1100 mile ride. We couldn't wait to get to our destination so we could get out of the dang truck.

Évaluation :

2

The fuel tank when dropped off was at 1/2 mark slightly below (1-2) gallons off pickup level. However, final bill showed a 20 gallon fill. The vehicle did not require this much fuel to return it to pickup level

Évaluation :

3

I would have appreciated more courtesy and friendliness. It was very hot( no A/C)and we had to wait quite a while to just be told where to park the returned trailer. Not sure why we could not have been told where to park it, so we could have been accomplishing that, while the attendant finished doing something else.

Évaluation :

2

This location is very cramped.

Évaluation :

5

I had some trouble getting the truck started on the way back to drop it off. It was empty and I went to the gas station to top it up before returning it. After fueling, the engine wouldn't start. Another person at the gas station checked the battery with his jumper cables which read battery condition. He stated the battery was low and gave me a jump. The truck started immediately and had no further problems getting back. I did have my phone calling roadside assistance, but they hadn't answered in the time it took to get a jump, so I hung up and drove. The truck was not left with headlights or radio on at any time.

Évaluation :

3

Very junky … no staff to help un-hook trailer.

Évaluation :

3

The taillights didn’t work with my wiring setup and I didn’t realize until I was on the road and had to only drive during the day

Évaluation :

5

I returned my trailer after hours and was glad I had that option.

Évaluation :

3

The only complaint is the truck had less than 10000 miles on it, both doors had to be slammed to close tight, the engine idled rough for a truck with that few of miles

Évaluation :

3

It was a good dropoff location. They did not have Uhaul inventory

Évaluation :

5

U-haul good condition. Very pleased

Évaluation :

3

We did after hours drop off. Clear markings on where to park the truck would be nice, we were not sure where to leave it.

Évaluation :

5

Have more locations with one way rentals both times recently we have had to drive to smaller towns for equipment

Évaluation :

5

nothing!

Évaluation :

5

I did not personally drop it off but I did not hear any bad stuff about it.

Évaluation :

5

Lights worked and was a clean unit. Tire pressures were low and the dealer got right on it a inflated them to the proper pressure. Very satisfied

Évaluation :

5

Very Professional and Courteous. Very helpful. Very nice people. Great experience overall.

Évaluation :

4

You need to put a jack on on trailer so you don't have to pick it up by hand. My back is really sore from picking it up

Évaluation :

3

Designated area with signage for after-hours drops.

Évaluation :

5

Nice people, friendly and helpful.

Évaluation :

1

Totally MIA both on phone and in location during their stated bussiness hours

Évaluation :

2

My wife and I were all but harassed on the phone because I didn't have the truck back at 7:30am. Our paperwork said we were good to use it until 10:00am.

Évaluation :

2

Since I picked up the truck on a Sunday, there was no agent available. Everything had to be done over the phone and it was a complete disaster - took 2 hours to get the key. If it wasn't for a very patient customer service rep, I would have cancelled the whole thing.

Évaluation :

5

Awesome!!!!

Évaluation :

5

We dropped the truck off on Labor Day, so the business was closed. Being able to do the drop off via the phone was wonderful. It was easy to follow the instructions and take care of it without the business being open.

Évaluation :

3

The staff at this location was wonderful but it would have been nice if the equipment was at our requested pickup location, having to go two hours out of the way to pick up the truck was less than ideal. AC in truck would freeze up and not work, working AC is nice to have on a 100 degree day.

Évaluation :

4

When I arrived on Monday 2 days before the equipment was to be turned in, I asked them if they could please remove the tow dolly, and returned it, and she said would remove it from my inventory. I was late turning in the truck and was charged a late fee for the tow dolly that was turned in 2 days prior stressing my already stressed budget, so was charged late fees for truck and tow dolly. Not so cool.

Évaluation :

3

I had reserved 2 furniture dolly, only one was available at the pickup location. I had confirmed the order 3 times before the pickup day based on the reputation of Wyoming U-Haul. I had to drive ~100 miles in my personal car to Casper to get the second dolly while my piano moving crew (2@$100/hour) waited! Unacceptable U-Haul!

Évaluation :

3

No one was therr. I dropped off on a Saturday, so no interaction and I didnt go into the facility

Évaluation :

5

The uhaul computer system was working way to slow.

Évaluation :

3

The system for Uhaul was absolutely terrible. The poor clerk could not get the system to corporate. She had to call another agent to work on it. I was there well over an hour.. rediculous. Very poor for Ihaul to have such a difficult computer system. Does not help your customers to come back.

Évaluation :

3

The receptionist was not to friendly but did get someone else to assist me with my vehicle.

Évaluation :

4

Good. Diouglas, but Wheatland was my desired drop off, when I booked. They did accept truck

Évaluation :

3

they were closed when i dropped off truck (I knew that prior) took pics and all was fine. I did drop off a trailer there on next rental it's a small town garage with great people friendly and helpful

Évaluation :

5

This isn't a comment against this location. It's something that was disappointing. I I I rented a car dolly, I organized it through my drop off location because web site isn't that great. Apparently there is two different sizes. The web site shows one. I had to drive 1,5 hours out of my way to pick it up because the location I tried for didn't have the one I needed. If this was known prior I would have picked a location on the way of travel along I-80. The website needs to be clear on sizes and what is recommended up front. It put me 4 hours behind doing this. The location was very helpful when I was there but this is not there fault that uhaul isn't clear.

Évaluation :

5

Keep doing the great customer service !

Évaluation :

5

keep doing what you are doing ! This move was so smooth and your company was very easy to work with. Brinda at Wheatco in Wheatland WY was awesome !

Évaluation :

3

Didnt have truck we needed. We had to settle for smaller truck

Évaluation :

3

Have things available in the location where they were supposed to be. Don't have the Steve (whatever his name) ( The WY. manager guy) speak to customers. He is rude and very unprofessional. I spent way to much time and money chasing all of the equipment we rented, I had to go to 3 separate locations that spanned 214 miles.

Évaluation :

5

The lady was very nice and helpful. And they did everything they could to help me out when my caR broke down

Évaluation :

5

The Wheatland WY site was excellent! Except the Cheyenne first site, when I went to pick up my original reserved order, I was being told, that I had not ordered a vehicle trailer by the dealer, I told him that was not true. He argued with me rather than looking it up. Then told us at any piece reserved can be rented out from under us. Finally he agreed to look it up and told us our vehicle trailer was at a different location. The only thing I can say positive of the first site is he did locate a truck in Wheatland WY. The truck was not big enough according to your Ad online. We ended up having to drive an hour and a half to pick up a larger truck in Wheatland WY. This next dealer was kind and considerate and offered us an extra day since the first had been rude. I appreciated her kindness. She said you don't pay until the end of the trip. I assured her that was not true, and brought up my bank account online and showed it to her where the amount had been deducted from my bank account. She couldn't believe it. At this point I told her it didn't matter, and I appreciated her service, but not your 800 service number of associates, nor the dealer where I was told had my complete order. We then went to the 3rd dealer with the vehicle trailer was absolutely great and reassured us the trailer would not be given or rented underneath us. Due to all the delays, we were late loading the truck and delayed leaving as we had planned. You have a few good dealers, others not, nor your dispatch office needs to work on interpersonnel practices. You should send them to a refresher course in interpersonnel practices. Our return of the equipment went well at our destination. You asked if I would recommend you, the answer is No. I have used U-haul many times in the past with great success and excellent dealers. I do not know what happened to the company, but overall it has significantly declined. Pam L Byrnes

Évaluation :

1

Didn't have my reserved item! Had to drive a hour and half away to get to get what we needed. Called corporate files a complaint and was told that someone would get back to me within 72 hours. I haven't heard anything.

Évaluation :

3

Never use again

Évaluation :

5

No complaints, great friendly, helpful people.

Évaluation :

3

The unit had just over 1500 miles on it when I received it. The cab reeked of cigarette smoke and dog. It had dog hair all over the cab and the windows were smeared with dog snot. I found uneaten food under the seats. As far as the box, I had to sweep it out prior to use.