Évaluations des clients Wheel City

I can't think of her name right now, but she's been with the company 49 years, she was so professional yet funny. She had all the answers to my many questions, which was very much needed because this was my first time renting a U-haul anything! Thank you for making my experience very pleasant ma'am.

Uhaul messes up my destination and when I tried to get it changed wanted to charge me 40 more dollars for their screw up. U-Haul sucks.

Have more moving trucks available

I needed the bigger truck when I called it was available I reserved, when I got there I was informed corporate was sending someone to pick it up ?? I was forced to use a small truck I have large furniture and the small truck was not what I needed it took several Trips to make my move , why did corporate not give me one day to use the truck if I had it reserved. The truck smells like smoke and had trash in the and cab , I cleaned it for the next person ????

Make sure the previous Driver clean & or Sanitize The Vehicle..

Yes I found a locale Uhaul dealer to turn in the Uhaul I rented that was a lot closer to where I was going , why did you charge me extra for this?????

put some gravel down where you keep the huals

Make sure it's clear that you have to return the truck to this location. I had no intentions of driving back to Carthage to return the equipment since my destination was over an hour away.

Great experience.

Not have standing water in the door, dried mud on the floor, and cigarette butts in the console. It was dusty - no cloth had touched it in months. Definitely, won't be using U-haul again. Never had any trouble with Penske and they give flat fees and discounts. **I have pictures I am happy to share if requested.

If I ever need a trailer again I will use them at Wheel City in Carthage,Ms. They were very friendly.

I would have rather picked up in Forest which would have been closer to me but Carthage worked out fine. I guess I would say just make sure all these little small towns have at least one big truck on there Lots so a person doesn't have to drive that far

Blankets were kept outside under tarp, and were musty and damp(did not use). For small town, everything else was fine

Great location with very friendly people!

I called twice to confirm the time of my pickup, which was 11am. We didn't leave with the truck until 12:45pm. They didn't have the dollies I reserved. The furniture pads we're stored outside and covered in grass clippings. This is after the flowood, MS location were unable to fulfill the reservation I placed weeks earlier. They informed me of this TWO DAYS before I needed the truck. So I supposed this location merely having a truck is an improvement.

She has no idea what she doin there cant use computer or read a fuel guage

Very friendly! We talked for a while even gave me phone numbers for home improvements im doing.

There is nothing to improve on.

Uhaul dealer at wheel- in said I could drop uhaul off at any authorized dealer. He looked online and put my drop off about 5 miles from my new home. I noticed there was a uhaul dealer less than a mile from my house so I dropped it off there. I was then notified that I had to drop off the truck at the dealer stated on my contract or I would get an additional charge

Very nice.

Worst customer service and experience ever. I called 800 number and was blown away by the lack of customer service. Never again will I use uhaul!

This was the worst experience with uhaul ever! I will never rent from uhaul again!!!! Thanks to this manager who tried to make it better but uhaul overall was horrible! Dealing with their customer service and being given false promises. Never again.

make uhaul more available to people in MS

To improve for all future customers, I feel verification of vehicle availability should be made known to the customers.

Nice people and clean place

If it ain't broke don't fix it

The person at the drop off location was not there, the internet said they opened at 1000 but I was told she comes in around lunch. At least the trailer was processed quickly so I didn't have to guess if they seen that I dropped it off. I am not opposed to the person coming in late when there is no work to do in this small town, but at least make the hours reflect what is reality.

Adjust hours and not recommend customer to search another location.

I got stuck in my sister's yard and was about 45 minutes late waiting for Roadside Assistance to arrive. The staff at Wheel City was understanding and waited patiently for me. Thanks UHaul.

excellent customer service. The attendant went above and beyond to ensure quality service. I would recommend this location any day.

The location was in a old trailer building. It was as clean as can be. First impression is everything to me and I was actually afraid to go in the building by myself. The staff there was really nice but the facility was awful.

We had a good experience using UHaul. The truck was clean & we had no problems with it. I pre-registered online & everything was ready when I arrived. I would definitely use UHaul again.

Friendly, helpful and courteous.

I should have checked the gas hand myself before driving away because the amount of gas on the documents was not accurate. It resulted in me being charged a fuel charge. Not happy! Lesson learned!

No signs anywhere showing where to go to office.. Also Dolly's are stored outside in the bushes. The lady running the place was very knowledgeable about U haul.. They just need better placement of signs.

The staff were friendly and helpful. But the location was way out of my way. I would have liked to not drive a 3hour roundtrip from capital city Jackson Ms to get a rental.

Great service by some of the friendliest people. Will definitely use them again!

The customer service was so personal and pleasant. Very nice staff. It's great to go in a place and be able to share stories and laughter with strangers. Makes the experience excellent. The pick up and drop off experience were great. Thanks

Smooth process, the woman made sure I understood everything and was very fair on the price and how long I could keep it. I would recommend

It was a painless experience the drop off site was the issue for me.

Auto transporter lights did not work and when I called roadside assistant they did not come. Roadside assistant send me to another location, and did not help me until Starkville, MS location called and got them out to fix the problem. No customer need to have to deal with this and be charged for miles. Plus take time out their schedule when they have to move.

The business was a junky office trailer, not impressed at all. The lady was nice & helpful, but I had to drive 30 minutes out of my way to pick up this truck. I ordered it from a Philadelphia,Ms location & expected to pick it up there. Very dissatisfied, will never use Uhaul again.

The back of the truck smelled like a dead animal so much so that I took it to a car wash before loading. The front cab also had spit tobacco in the cup holders. No other trucks in the area forced me to take the truck to stay on schedule. Then a check engine light came on within 20 miles from the pickup. Several phone calls later the road side assistance number wanted me to drive to my local uhaul and get it checked out. After that trip, cleaning the truck, and the original 120 mile round trip to get the trip in the first place I lost an entire day of loading. After calling customer service and being promised an extra day on the rental, no record of that can be found on my reservation and I'm being charged the extra day anyway. I've moved a lot with the military and never had these types of problems. I am furious enough that if they are not willing to resolve it I will be looking elsewhere for a truck next time and encourage others to do the same.

Make sure to check out the rental equipment before renting. The light was on indicating that the front passenger tire was low and needed air. I tried to drive and put air in the tire, I was unsuccessful because the tire was flat. I had to pull over and call roadside assistance. Rental equipment should be brought around to the front of business. I had to walk around around the store, across a grassy area to the truck. I think this was an unprofessional experience for any customer.

The equipment was cleaned, but there were lots of roaches inside the bed/hauling area. I had to spray before I could load the bed with the items that I had to move. I strongly recommend checking for buds before renting the equipment to others.