I wish I could get my money back q the equipment was hard to work with.im not happy
latasha L.
Customer Reviews for Wheel City
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Great customer service and good equipment. Would recommend checking straps on vehicle dollys
Ethan M.Nothing!
Henry R.No one there just dropped and left
James B.Quickly check everything, and no problems it took 5 minutes
Pedro A. C.The service was excellent except they didn't check to see if all the equipment was there because the truck that we rented was missing a tow dolly and it took longer to load and unload the truck, other than that it was excellent.
CORTNEY E.It was great driving the truck I really enjoyed it and I will do it again
Jasmine W.Very nice and helpful
Darrell B.Everthing was great.thanks for you help
Carolyn Jean E.Haven't received my money back from the deposit that was supposed to be added back to my credit card.
Jason D.I wasn't sure how or why I was charged 200 plus dollars for the use of the car hauler. But I will never again rent another 1.
Sami E.I can't think of her name right now, but she's been with the company 49 years, she was so professional yet funny. She had all the answers to my many questions, which was very much needed because this was my first time renting a U-haul anything! Thank you for making my experience very pleasant ma'am.
Clothhildes E.Uhaul messes up my destination and when I tried to get it changed wanted to charge me 40 more dollars for their screw up. U-Haul sucks.
Josh J.Have more moving trucks available
Sherri S.I needed the bigger truck when I called it was available I reserved, when I got there I was informed corporate was sending someone to pick it up ?? I was forced to use a small truck I have large furniture and the small truck was not what I needed it took several Trips to make my move , why did corporate not give me one day to use the truck if I had it reserved. The truck smells like smoke and had trash in the and cab , I cleaned it for the next person ????
Johnny B.Make sure the previous Driver clean & or Sanitize The Vehicle..
leo K.Yes I found a locale Uhaul dealer to turn in the Uhaul I rented that was a lot closer to where I was going , why did you charge me extra for this?????
JEFF S.put some gravel down where you keep the huals
BILLLY R.Make sure it's clear that you have to return the truck to this location. I had no intentions of driving back to Carthage to return the equipment since my destination was over an hour away.
Andrew B.Great experience.
Dorthy F.Not have standing water in the door, dried mud on the floor, and cigarette butts in the console. It was dusty - no cloth had touched it in months. Definitely, won't be using U-haul again. Never had any trouble with Penske and they give flat fees and discounts. **I have pictures I am happy to share if requested.
Paige C.If I ever need a trailer again I will use them at Wheel City in Carthage,Ms. They were very friendly.
HELEN L.I would have rather picked up in Forest which would have been closer to me but Carthage worked out fine. I guess I would say just make sure all these little small towns have at least one big truck on there Lots so a person doesn't have to drive that far
Sonya P.Blankets were kept outside under tarp, and were musty and damp(did not use). For small town, everything else was fine
Rosemary F.Great location with very friendly people!
Lei L.I called twice to confirm the time of my pickup, which was 11am. We didn't leave with the truck until 12:45pm. They didn't have the dollies I reserved. The furniture pads we're stored outside and covered in grass clippings. This is after the flowood, MS location were unable to fulfill the reservation I placed weeks earlier. They informed me of this TWO DAYS before I needed the truck. So I supposed this location merely having a truck is an improvement.
Falan M.She has no idea what she doin there cant use computer or read a fuel guage
ROBERT C.Very friendly! We talked for a while even gave me phone numbers for home improvements im doing.
Joseph C A.There is nothing to improve on.
Richard E.Uhaul dealer at wheel- in said I could drop uhaul off at any authorized dealer. He looked online and put my drop off about 5 miles from my new home. I noticed there was a uhaul dealer less than a mile from my house so I dropped it off there. I was then notified that I had to drop off the truck at the dealer stated on my contract or I would get an additional charge
Dustin A.Very nice.
Debbie C.Worst customer service and experience ever. I called 800 number and was blown away by the lack of customer service. Never again will I use uhaul!
frankie F.This was the worst experience with uhaul ever! I will never rent from uhaul again!!!! Thanks to this manager who tried to make it better but uhaul overall was horrible! Dealing with their customer service and being given false promises. Never again.
Alexis L.make uhaul more available to people in MS
Ugochukwu A.To improve for all future customers, I feel verification of vehicle availability should be made known to the customers.
LATOYA M.Nice people and clean place
DONNIE C.If it ain't broke don't fix it
BOBBY S.The person at the drop off location was not there, the internet said they opened at 1000 but I was told she comes in around lunch. At least the trailer was processed quickly so I didn't have to guess if they seen that I dropped it off. I am not opposed to the person coming in late when there is no work to do in this small town, but at least make the hours reflect what is reality.
Troy W.Adjust hours and not recommend customer to search another location.
Daniel B.I got stuck in my sister's yard and was about 45 minutes late waiting for Roadside Assistance to arrive. The staff at Wheel City was understanding and waited patiently for me. Thanks UHaul.
Rosie S.excellent customer service. The attendant went above and beyond to ensure quality service. I would recommend this location any day.
william M.The location was in a old trailer building. It was as clean as can be. First impression is everything to me and I was actually afraid to go in the building by myself. The staff there was really nice but the facility was awful.
Pam J.We had a good experience using UHaul. The truck was clean & we had no problems with it. I pre-registered online & everything was ready when I arrived. I would definitely use UHaul again.
Jackie W.Friendly, helpful and courteous.
Frank R.I should have checked the gas hand myself before driving away because the amount of gas on the documents was not accurate. It resulted in me being charged a fuel charge. Not happy! Lesson learned!
Samantha S.