Customer Reviews for Whidbey Oil Sales
(U-Haul Neighborhood Dealer)

959 évaluations

9028 SR 525   Clinton, WA 98236

(360) 341-1611

Heures d'ouverture de l'établissement

  • Lun-ven : 1h pm à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 10/2/2022 - 9/1/2023: Fermé

Services dans cet établissement :

Pour nous contacter

(360) 341-1611

9028 SR 525
Clinton, WA 98236

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun-ven : 1h pm à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 10/2/2022 - 9/1/2023: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg G. 
Évaluation :
1

The online check-in was very difficult. Luckily the owner was there and helped me get the truck

Edward L. 
Évaluation :
3

The mobile truck rental/ return was long and had many issues. The screen would just go blank or after a picture was taken it wouldn't save it. Very frustrating.

Caleb P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOREEN J. 
Évaluation :
5

The on line check out and check in is very very difficult with poor cell coverage. Thanks to your colleague Olivia for helping me through it. She made it possible. Outstanding employee!

FRED L. 
Évaluation :
3

Would have appreciated better communication about the vehicle. The location I order the van from told me they did not have it, but a different location did (which is fine). However, neither location had the van I ordered and I had to drive a box truck. That was never communicated. The dolly I ordered was not in the van, though I do appreciate the refund after I called. Again, clear communication would be appreciated. I had to call a dozen times to ask many questions, so I am grateful for their help.

Ian S. 
Évaluation :
3

Tried to access chat on line and it was unavailable. Needed assistance but could not reach anyone.

JACQUELINE R. 
Évaluation :
5

It's the only place I go !!!!

John A. 
Évaluation :
5

Great guy to work with and made the return process very easy. Je les recommande fortement. 

PAUL S. 
Évaluation :
5

It's the only place I go. Sundown is a great guy !

John A. 
Évaluation :
1

Office was not open at the appointed time. I drove one hour to pick up. Scheduler helped obtain truck.

Danial N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin S. 
Évaluation :
5

owner is a cool guy....thanks

Yevgeniy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Judith S. 
Évaluation :
3

This location appears to frequently be closed during normal business hours. Also, the truck we rented, while it was clean and did what we needed, is really showing it's age. It wanders badly on the road. It was fine for local use, but shouldn't be used for longer moves.

Terrence N. 
Évaluation :
5

Nothing, it was great from start to finish.... They went the extra mile to help us with two rentals this week... Five Star Rating....

BILL D. 
Évaluation :
5

Easy to reserve the truck I needed, efficient check out process and great location for on/off ferry.

Elizabeth B. 
Évaluation :
4

It's an easy in and out location for picking up a rental. We have always been able to rent the trailer or truck we wanted.

Doreen J. 
Évaluation :
4

The truck was clean and did not have the scent of cigarettes! The truck engine was smooth running and the steering was tight; tires in good shape with no flat spots. One negative: I requested a furniture dolly and it was not provided. I had to send several messages to U Haul to get that charge taken off my bill.

Douglas W. 
Évaluation :
4

We really like the fellow that runs this uhaul store, he is always happy to accommodate our needs whenever possible. We do try to speak to him personally rather than leave a voice mail message because he is so busy, he is by himself so doesn't always call back. His hours are aren't always as stated on the website but otherwise he's great.

Doreen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
2

Was supposed to get a trailer then had to get a truck and the location that I was sent too nobody was there and we waited for over 30 minutes. So got sent to a different location and then everything got better friendly staff and was able to get on the road. But had to spend more money and it took way more time than it should.

Chris P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

Quick and easy! Helpfu ourteous staff.

MARK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOREEN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN B. 
Évaluation :
5

I was happy to have a place to return the truck on Whidbey Island. I was nervous about completing the return using the website, but it was actually pretty easy--so thanks for that.

Kristin P. 
Évaluation :
4

I have used Whidbey Oil several times and generally have been happy with service. This particular time I had to set up a reservation with only about an hour notice. The site said the trailer was available and I arrived at the prescribed time, but nobody was there. The UHaul rental at Whidbey Oil is a side business and with only one person. That person was on an oil delivery and did not arrive back at the Rental location until after I had waited 45 minutes. I understand that Whidbey Oil cannot afford to be on site 100 % of the time, but I do believe there should be someway for a person renting equipment to know if someone is going to be there at the prescribed time ... perhaps some text notification. Thx, Mike

Michael G. 
Évaluation :
3

The cab could been cleaner. The truck rattled a lot at first start. The attendant didn't seem appropriately concerned.

JOE N. 
Évaluation :
2

I had a terrible experience doing business with UHaul! My vehicle was not available at the time I needed it and I had to drive nearly three hours each way to pick it up. I think it is at the very least, deceptive to have customers select dates and times and locations in advance and then call them the day before pickup to inform them that the vehicle would not be available as implied when making the reservation. This is tantamount to fraud and was extremely inconvenient and problematic and caused great difficulty for me and others!!! I would never use UHaul again! Deceptive business practices!!!

Jeffrey G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bob W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA K. 
Évaluation :
5

This location was very helpful and had my truck ready. The problem was dispatch failed to notify me where I was supposed to pick up the truck and I needed a truck to be in Ferndale, 99 miles away, in order to load up and then drive to Clinton not pick up and drop off in the same city. Dispatch did not want to help me and I had to demand some assistance to fix a problem that wasn't the dealers fault or my own.

Layla T. 
Évaluation :
2

Uhaul changed the pick up location after confirming the requested location. it was a major inconvenience and cost me lots of time and money. Thanks UHAUL. eat a bag of dicks!

Brian S. 
Évaluation :
5

sundown is great.

james C. 
Évaluation :
5

No improvement suggested.

robert A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOREEN J. 
Évaluation :
5

Super easy

Alicia C E. 
Évaluation :
5

Exellent customer service.

Colin O. 
Évaluation :
5

Went very smoothly, thank you.

TIMOTHY ANDREW R. 
Évaluation :
4

Super convenient!

Robert L. 
Évaluation :
5

Very customer oriented and accommodating!

Christopher A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J L V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corinne C. 
Évaluation :
4

The fella at this location totally came through big time and deserves a lot of credit as a problem solver. Even though I made my reservation in advance, Uhaul didn't have my truck which cost me dearly in both time and expense. The upside is that Uhaul provided a very good rate and mileage to compensate. What cannot be compensated (and it's considerable) is my time and the cost of my helper.

Daniel H. 
Évaluation :
3

The online app to upon returning truck did not work. The Uhaul rep admitted such and said that it rarely works. Bad, bad, bad that a company with the national reputation of uhaul deploys tech that doesn't work AND a uhaul rep admits such. Good local CS terrible national support

Michael S. 
Évaluation :
5

The onsite UHaul representative was very helpful and courteous, and was exactly what I needed as the website crashed when I was trying to check the truck back in (the online chat said noone was available). I like the idea/convenience of the website/phone app but to help the next customer I'd suggest testing the app more and fixing the issues with it.

TIMOTHY ANDREW R. 
Évaluation :
1

Stop having people in your corporate "traffic" department making commitments that the "locally owned and operated" facility owner's refuse to accept. This was one of the worst interactions I've had with any entity. I will be looking for alternatives in the future.

Paul F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEON F. 
Évaluation :
3

Could be more consistent response to voice messages.

john G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

A Shawn H. 
Évaluation :
5

We had a great experience with this rental!

Barabra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard S. 
Évaluation :
5

Quick, easy, and flexible service. Thanks, will be a return customer!

Cedric T. 
Évaluation :
5

Prompt, friendly, professional service.

Julianne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Freddie D. 
Évaluation :
5

Sundown is always accommodating - excellent customer service. Merci.

Shelly L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack D. 
Évaluation :
5

Very good experience. But the staff should be wearing a mask to protect customers.

Julianne S. 
Évaluation :
5

Owner/Manager always great to work with

GREG R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

A great local connection on Whidbey with professional service that was over and above what I expected.

Richard M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN T. 
Évaluation :
5

Great experience!

stayne H. 
Évaluation :
5

Easiest, quickest trailer rental I've used so far! Quick easy pick up and drop off, and the nicest customer service! Je la recommande fortement.

Sharie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve M. 
Évaluation :
5

Cannot think of a better and more convenient location on South Whidbey.

Jeremiah D. 
Évaluation :
5

Great experience

jeff H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

I appreciate the owner coming in on Easter Sunday for only an hour to accommodate my rental!

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda F. 
Évaluation :
5

This Uhaul location is by far the best location to rent a Uhaul on Whidbey Island. The equipment is always clean, properly maintained, and the service is excellent. My daughter loves the friendly dog in the lobby.

Eugene E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaci C. 
Évaluation :
5

Great place top rent from.

William D. 
Évaluation :
5

An after-hours service fee was mistakenly added to my bill (apparently due to a tricky new online format dictated by corporate). The local representative was apologetic, understanding, helpful and immediately refunded me the overcharge.

Lois H. 
Évaluation :
5

On Time! Nice! Everything was great... Thank You...

BILL D. 
Évaluation :
3

cost is way too high. price per mile-too much. what happened to the good old days when you used to not charge per mile?

Kris S. 
Évaluation :
5

GOOD JOB !!

Rene A. 
Évaluation :
5

Wonderful staff. ALWAYS so helpful and cheerful. NOT MENTION EXTREMELY HANDSONE.

Jennifer D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENTON H. 
Évaluation :
5

Great service as always.

STEPHEN V. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page