Évaluations des clients Whispering Meadows

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Whispering Meadows

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Angela W. le

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Drop off was very interesting. My paperwork still had the Bloomington address for drop off even though I remember the girl asking me if I would drop off in Martinsville. When I called UHAUL, they had no idea what I was talking about. I called the local number on the paper which rang a long time and then I got a response from a very nice man stating to drop the truck off down a dirt road to a horse farm and put the keys on the floor under the seat. I felt this was very shady. I called back a few minutes later and spoke to the same man and felt more reassured after that call. I think he was just frazzled trying to accommodate the large number of returns he had that day. In the end all was well and I accomplished what I set out to do. Out of all of my experiences with UHAUL, this pick up and drop off was my least favorite. I will however, not hold that against Uhaul and will continue to use them for my next move. Since it wasn't an actual store, I can't really answer the questions for was the location clean and inviting....so I will answer no because one is required.

brad S. le

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Le client n'a pas laissé de commentaire.

CHRISTOPHER F. le

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Le client n'a pas laissé de commentaire.

Barry S. le

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Le client n'a pas laissé de commentaire.

Jeffrey F. le

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Charged us for fuel we did not use. Will file a complaint with the better business bureau

Karen M. le

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Le client n'a pas laissé de commentaire.

Laura S. le

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Final location was fine. Reservations was awful. Our reservation was changed and moved way too far away, the clerk at the 2nd location (indy) was rude and very unhelpful. Mooresville and Martinsville were very nice.

Jennifer L. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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My wife and I were at a motorcycle event 4hrs away from home. It was a Sunday morning, raining, cold, and on our bikes. This was the only location open in the area. We were able to do the business over the phone, we got the truck, loaded our bikes and home we went.

Dennis C. le

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This is a farm. If I knew I had to drive a 1/8 to 1/4 mile down a gravel & dirt road. I would not have spent $56 having the truck cleaned right before heading to pick up the trailer. Since this was a do it yourself location, no human was there. This means, no, Indid not get the 10 moving blankets I requested. Meaning, I had to biiy from another vendor. I received no contract or any documentation noting the left fender damage when I picked it up. I did a video of the trailer to protect myself. Then there is the U-haul app. Not so good either. The good, the trailer fulfilled my need, pulled good & performed as expected.

Dana K. le

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The truck blew hot air on my foot that got hotter with speed and it literally burned my foot

Kimberly H. le

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They didn't have an office, just a guy in a truck with a laptop. It was a little weird, but he was nice and professional. They had the truck I ordered, but not the dolly.

Rigo D. le

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It was a bit deserted and vehicle transporter was a bit dirty yet clean enough for the long trip. Great customer service!

james R. le

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This location is a joke. You schedule a time and never anyone there. You have to call, wait and it’s horrible. If this is my only location to select in future, I’ll use another company. This isn’t the first time issues at that location. Needs to be evaluated, people rude when you do have a chance to speak with someone.

Nicholas H. le

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Le client n'a pas laissé de commentaire.

James B. le

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No one came out to receive the equipment even though it was during bus. hours.

Walter D. le

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I called to verify their hours and was told someone would be there till 5. I went at 3 to return trailer and sign said CLOSED. I called again and was told to take pictures to verify I had left trailer. Really?

beverly R. le

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Better signage would help. Personnel were great.

Steve A. le

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Le client n'a pas laissé de commentaire.

carl G. le

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You can't improve your at the top

Amanda P. le

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Need more info how to drop it back off. I wasn't what to do. So I just locked up the truck and placed the key in the box. I was hoping that's what I was supposed to do. It seemed to be ok. Thank you for your serve. It helped us move much faster. I will be using your serves in the future.

Charles S. le

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The 24/7 app is fantastic. Thank you for all your posted signs! Made the process so easy!

Michael H. le

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Rough road to location with many deep potholes.

James S. le

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Le client n'a pas laissé de commentaire.

V KEVIN H. le

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Make it more clear to the customer that they have to make a call to pick up the rental at this location. I sat for 10mins. next to a mini barn that had a U-haul sign and U-haul equipment next to it. Thinking someone would show up to release the truck to me. It wasn't obvious that the customers need to make a phone call to "pick-up" the rental. Really frustrating!

Linda P. le

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Cheated on gas. Dirty box. Radio left on +7 bass. Cab had spilled drinks on doors. Irritating remote office. Turn in at Richmond was good.

Shannon H. le

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The local provider was great & very helpful when the self pick up failed (twice!) Thankfully he kept the process running smoothly.

James S. le

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Le client n'a pas laissé de commentaire.

Eric S. le

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Le client n'a pas laissé de commentaire.

Tammy G. le

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Le client n'a pas laissé de commentaire.

Melanie S. le

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Le client n'a pas laissé de commentaire.

rupesh P. le

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we used them several times..... like that also have moving help..... LOVE THE FARM ANIMALS ... VERY NICE TOUCH MADE THE UHAUL PICK UP NOT BOREING

rupesh P. le

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liked that we could pick up late and they went for the equip

Barbra S. le

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Le client n'a pas laissé de commentaire.

jerry C. le

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Le client n'a pas laissé de commentaire.

James B. le

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Le client n'a pas laissé de commentaire.

CONNIE H. le

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enjoyed the farm animals

terry R. le

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It was 11am and there was no one there. This was a farm, no office only a drop box. Uhaul called and said if I drop off at this location, I would receive a $50 credit. I was also supposed to get a credit for the insurance, too since during the rental process they could not make the adjustment. Still don't have either credit and now have to spend my time again calling uhaul. Very inefficient operation. Very unhappy customer. I am glad I don't have to rent again

Gary T. le

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Le client n'a pas laissé de commentaire.

Mike D. le

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Initial order was lost. Requested truck was not available when I arrived. Settled for smaller truck and was compensated for mileage

Farron F. le

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Le client n'a pas laissé de commentaire.

James R. le

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Scheduled pickup was at 9am, nobody there. Called customer service got bounced around to 4 different people for 15 minutes. After 40minutes, got trailer. Place didn't do any paperwork or check inside trailer. I'll use Penske next time

Rodric M. le

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None

Dolores C. le

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I wasn't certain where to go when I first went to pick up the truck. I would suggest a few signs along the way directing traffic to the correct location. Other than that, the experience was very nice and the truck ran very well.

michael M. le

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Le client n'a pas laissé de commentaire.

Kris H. le

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Road was in terrible condition!

Ron J. le

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Le client n'a pas laissé de commentaire.

RACHEL W. le

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We were told to return the equipment to a different location. However, we were hassled by the staff to bring the equipment back to this location before our 24 hour reservation was up because they has another customer wanting the equipment. We brought the equipment to them the next morning since they asked, but were still charged since it wasn't brought back by 7:00pm the same day. I called the location and expressed I had the issue and wanted more details since staff wasn't willing to listen to us! Owner called back and was rude, telling me that he would to call me back that he was helping other customers. He didn't call back and I was also over charged for gas in the truck as well. HOWEVER, I did call into U-haul's main customer service line and they resolved the issue. Manger on duty reimbursed me and said they would give me a call during business hours! They were prompt and very helpful! Overall I great experience as usual despite the second location! I will definitely use U-haul in the future!

Mike C. le

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The office stayed open a few minutes past closing time to wait for me to pickup the rental. Sure appreciated this and the friendly service!

Doug A. le

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Didn't like the truck much. Also was a gas hog.

greg M. le

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Le client n'a pas laissé de commentaire.

JOSE M D. le

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Nothing everything was ok.

brian W. le

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Heat and electricity in the rental office would do a lot to improve the rental experience.

connie H. le

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The attendant was very nice. Took care of us fast, explained and answered all of our questions. I will rent from this location again.

Stephen J. le

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Le client n'a pas laissé de commentaire.

Christianne B. le

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Le client n'a pas laissé de commentaire.

Ronald M. le

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The owner and his loaders were efficient, polite, and respectful of our belongings. They made our move go very smoothly.

TIM H. le

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Le client n'a pas laissé de commentaire.

DARRELL W. le

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used the moving service .. and was very happy with the last minute service.... thanks guys

CHRIS J. le

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service was great had movers ready to go and had movers in florida for us thanks john and staff 5 stars

MIKE B. le

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I was very pleased with with the service.

stephen S. le

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Le client n'a pas laissé de commentaire.

SUSAN R. le

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Le client n'a pas laissé de commentaire.

ROBIN M. le

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Le client n'a pas laissé de commentaire.

David L. le

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Le client n'a pas laissé de commentaire.

DAVID M. le

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Auto transport pulled very well with absolutely no problems. Chris was most helpful.

CECIL M. le

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every thing went well. people were very nice and polite

Daniel K. le

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I was very pleased. The rainy weather took out the computer, but the very experienced person behind the counter call the owner and the owner was able to complete the transaction over the phone. This is the second time I have used this location, and I would recommend them to any and everyone.

RAY Q. le

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Le client n'a pas laissé de commentaire.

BRIAN G. le

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Le client n'a pas laissé de commentaire.

kathy S. le

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Le client n'a pas laissé de commentaire.

JERRY K. le

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Le client n'a pas laissé de commentaire.

ted F. le

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Le client n'a pas laissé de commentaire.

michele S. le

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No improvement needed...excellent customer service..clean and friendly environment. I have rented multiple times from this company always with an outstanding experience. The owner is a wonderful person..

MAUREEN H. le

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The manager and his son were very helpful. Late hours available. Great customer service.

JOHN S. le

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Excellent service and great customer oriented attitude!

JEFF M. le

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the address listed on the web site is not where to pick up the U-Haul. u have to drive to another location about 8 miles away. wasted time and gas.

LAURA L. le

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Make sure the trucks are on time and give a warning if they are not.

MELINDA E. le

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Le client n'a pas laissé de commentaire.

CHRIS C. le

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Le client n'a pas laissé de commentaire.

JOHN H. le

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Le client n'a pas laissé de commentaire.

Carrie C. le

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Le client n'a pas laissé de commentaire.

Lynne W. le

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Would definitely rent from here again.

KASEY M. le

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Le client n'a pas laissé de commentaire.

MARK K. le

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Operator went beyond reason to help.

ERIC S. le

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Le client n'a pas laissé de commentaire.

Gary E. le

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Le client n'a pas laissé de commentaire.

JOHN T. le

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It was a little off the road and at night it was hard to see it from the highway.

JANICE H. le

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Le client n'a pas laissé de commentaire.

KIMBERLY W. le

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Le client n'a pas laissé de commentaire.

ANTHONY D. le

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Le client n'a pas laissé de commentaire.

ROBERT H. le

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Le client n'a pas laissé de commentaire.

SHERRIE M. le

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There is an aggressive dog on this property. He nipped at me. This is a law suit waiting to happen. Very unprofessional environment.

LARRY N. le

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Le client n'a pas laissé de commentaire.

DAN L. le

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Le client n'a pas laissé de commentaire.

MAX B. le

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Le client n'a pas laissé de commentaire.

TONETTE R. le

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Le client n'a pas laissé de commentaire.

DANIEL L. le

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Le client n'a pas laissé de commentaire.

CARL B. le

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HORRIBLE EXPERIENCE WITH U-HAUL! YOU CHANGED MY RESURVATION AT THE LAST MIN FROM A 9AM TO 4PM PICK UP TIME THAT WOULD NOT WORK. THEN YOU TRIED TO FIX IT BY SENDIGN ME TO A LOCATION WAY UT OF TOWN. WHEN I ARIVED AT 9 AM THEY HAS NO TRAILERS AND HAD TO LEAVE ME STRANDED FOR 45 MIN WHILE THEY TOOK ONE FROM ANOTHER LOCATION. I SERIOUSLY DOUBT THE I WIL EVER USE YOU GUY'S AGAIN.

SEAN S. le

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N/a