Easier locks to retrieve keysRichard S.
Customer Reviews for Whitlock Building Services
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Owner had no office, truck was in a parking lot by storage building. The key was very difficult to remove from box. The truck had an empty gas tank, no furniture dolly or pads. Called owner who told us go ahead and put gas in it. If we had done that we still would not have had the dolly and pads we needed. Called uHaul snd was in good for 45 min. Finally reached customer service who set up a new agreement at a much better location in Grapevine. People were waiting at the storage unit to pack the truck and wasted almost two hours. Having to pick up furniture at a store and drive to Austin. The whole day was off by two hours. Hit rush hour traffic and arrived after dark. Total fiasco caused by the first guy who should not have this business. Another two hours over two days to unravel the $$ as we were charged for trucks and furst truck was expected is Austin which never arrived. Payment is being worked out but does not compensate for the huge hassle - moving is stressful enough without this added issue.Sam M.
I had a great experience with my recent U-Haul rental. The vehicle was clean and ready to go. I also received a personal call from the business owner which was a very nice touch to ensure everything went well. A very classy move. I would definitely recommend this location for any rental needs. S. ReedSam R.