Customer Reviews for Wholesale Retail Holdings LLC
(U-Haul Neighborhood Dealer)

Évaluation :

5

Not too happy with the app itself. Had trouble during pickup it wouldn't work right had to go inside and have the guy do everything manually. Then when I returned the trailer I stood out in the parking lot for 10 minutes trying to get the check in part to work cause the guy had told me the night before I didn't even need to come inside when I brought it back I could just use the app then leave. We'll after 13 minutes of standing in the parking lot trying to get the return part of the app to work I finally gave up and just went inside to the guy and luckily I did because now it was saying I was late and it would have charged me for another day all because the stupid app wouldn't work correctly but he took care of it for me but still the whole point of the app is supposed to be to make it easier not harder.

Évaluation :

1

This guy lied and changed my contact to double charge me for a less than a 24 hour rental. Horrible business practice and Horrible person.

Évaluation :

3

Mixed bag. Location did not open at scheduled time. Put me behind in my day by 30+ minutes. Once the manager arrived, the process was fast and efficient. When I returned the rental, the manager greeted me and had the check out process completed by the time I parked the rental. Recommend but not for an early pickup.

Évaluation :

5

Excellent service

Évaluation :

5

Dave was Great ! Truck was ready. Job was completed. Thanks !

Évaluation :

4

Quick return and easy to reach. Had a hard time finding the drop box since they were already closed. Had to come in the next day to return the key.

Évaluation :

1

Rude

Évaluation :

1

Very confusing. Didn't know if this location was a gas station, store or U-Haul. Equipment everywhere. No clear markers that this was a U-Haul location.

Évaluation :

3

Gas station with UHaul equipment scattered around. Used self return as there was no signage.

Évaluation :

5

rvice was great and extended my plan when I needed more time.

Évaluation :

5

Dave was great to work with.

Évaluation :

3

The attendant did not appear to be very interested. While the location was convenient, the inside of the building was dark and uninviting.

Évaluation :

5

Location was perfect for me and I can gas up there upon return. Had dolly and blankets like I needed. Transaction was easy.

Évaluation :

3

Truck ran well but back was dirty. Puck up was convenience/ gas store with one person working. Kept getting interrupted by other customers buying things. Clerk/ owner always checked out store customers first and kept going back and forth on getting me my truck. Process should have taken 10 minutes took 30.

Évaluation :

2

This guy has a fuel scam going. He gave me a contract for a different truck so I couldn't compare the fuel level in the truck with the contract. When I returned the truck and added enough fuel to cover the fifteen miles I drove, he claimed that I was still two gallons short. He claimed I was supposed to bring the gauge to 3/4, which I refused to do. When I finally got the correct contract it showed I only needed to bring the tank to between 5/8 - 3/4, which it was when I refueled the truck. I was charged for an additional 2 gallons, which I am sure went into his personal car not the U-haul van.

Évaluation :

1

The owner lit a cigarette and smoked in the U-Haul as they were getting vehicle information and driving it up front for me to pick up. It was not very professional and the interior of the car smelled like smoke the whole time as a result.

Évaluation :

1

I will long story short this in expectations that I will be reached by someone above about our experience..First of all, the fact that this is run out of a Gas station .. was the first red flag! Upon trying to reach someone at this location, the man whom answers the 3866151463 number immediately is rude & says " what's your business" Super professional right? So we get the truck, do what we have to do & come back to return it and we go inside to return it. My fiancé went 5 miles over the bought amount of miles so he requested to pay in cash so his card won't be charged! After 10 minutes of patiently waiting, the man advises my fiancé that the internet is down& and jokingly my fiancé says " well I have somewhere to be can I just leave the amount and you keep the change" & respectfully we had somewhere to be!!!!!!! The man responds " what do you need to be in the hospital, have patience" ???? Long story short my fiancé and him exchanged words and this man told my fiancé he will put bullets in him! What kind of white supremacy is going on here! We not only black but we feel discriminated!!! Mind you we live in Daytona and went to the Daytona location but they didn't have any the size we needed so we were sent to Ormond! This is the kind of people uhual contracts with!!! We will NEVER EVER, rent from uhaul and I don't hear back I will be looking into taking legal action….

Évaluation :

1

The "store manager" was rude and condescending. I asked for proof of return since I had not received the email, he said it wasn't his problem and to leave his store. There is much more and I'm supposed to get a call from an area supervisor. I have not received that call yet. I have a witness that was standing next to me. I never raised my voice and simply wanted proof of return. He never sent the email and I had to call uhaul in the parking lot to get it sent because he told me to go in the parking lot to "make my call to uhaul."

Évaluation :

5

Was able to drop off the trailer after unloading the car a day ahead so I could unload the truck the next morning.

Évaluation :

5

Very good experience, very helpful!!!

Évaluation :

3

This location was alright, set up was different. Picked up the trailer from a gas station. One guy working the store; including the U-Haul section. He seemed to be new to the process. He was polite, did what he needed to, and I didn't have any trouble.

Évaluation :

1

The lot manager came out while I was doing the on-line check-in and told me to cancel out it because he didn't allow it. He also would not give me the keys to the truck and allow me to come back later to get it after I completed the rental contract and gave him my credit card. He told me that I have to drive it off his lot in order to get the keys. He even told me I could park it at the gas station across the street and come back and get it later that they probably wouldn't tow it if I parked over there. I ended up having to drive the truck 10 miles home even though I was coming right back that direction a few hours later with my moving help. I had to pay for an additional 20 miles because this guy has some mental issues and was being such a dick. He let me leave my personal pickup truck on his lot overnight, but I couldn't leave the actual U-Haul truck for a few hours??? I have read the reviews for this location and the Manager seems to have some serious issues. U-Haul needs to do a serious review of this location.

Évaluation :

5

Great staff, very helpful!

Évaluation :

3

The owner/manager has the dolly in his garage and to us to go to Harbor Freight and by one then just return it when we were done. The brakes on the truck were very bad also.

Évaluation :

5

I felt like I was bothering the guy who I turned my trailer to.

Évaluation :

3

I requested /reseserved 48 blankets and a appliance dolly but when I picked up the truck they only had 7 blankets and no dolly. I had to go to another U-Haul to get those items

Évaluation :

1

Second week in a row that we reserve a trailer at this location. Both reservations were for 7am as tge website stated the location opens at 7. The first time he got there 30 minutes late. The second time he called tge day before to tell us to cone between 7:30-7:45. He hot there at 8:10.

Évaluation :

5

Nothing everything was perfect

Évaluation :

5

Great service

Évaluation :

3

Pros: Open on Sundays and was able to rent a truck in the mid Afternoon Con: Text rental confirmation stated had use until 9:00pm. Gentleman who rented truck texted around 6:30pm asking "How much longer". That was not appreciated and so for that sole reason I would not recommend to a friend

Évaluation :

5

Backed trailer in parking spot for me....extremely helpful!

Évaluation :

1

Don’t rent a U Haul here go somewhere else .

Évaluation :

1

Choose a great people please People not lie to customers very important Special in this location at Us1 branch

Évaluation :

1

The guy working there has to be one of the rudest people in the service industry I have ever encountered. For some reason he was under the impression he has the right to tell me what I can and can not do. Where I can stand and not stand. If I can sit in my vehicle or when I need to get out. Threatened to call the police on me cause I was running late on returning it. Absolutely horrible. I was honestly trying to wait till they closed to return it but when he said he was calling the police I just did it.

Évaluation :

3

a gas station - very busy - nice owner - but as a convenience store as well - a little awkward

Évaluation :

1

HORRIBLE service! We have rented Uhauls many times and this place was the worst of the worst. We use the 24/7 service - always have. This guy told my husband off for using technology and literally threatened him for not doing it his way because "he might have to charge us more." We left it with more gas than when we started and only had it for 2 hours.

Évaluation :

1

Several reasons!! Just too much to explain... Very dissatisfied customer!

Évaluation :

2

This guy is unfriendly, slow and UHaul customers are secondary to the convenience store operation. Second and last use of this location.

Évaluation :

2

Slow service. Unfriendly.

Évaluation :

1

The salesperson was very rude and aggressive he clearly stated that this was my truck and there's no if and but it must be returned to this location very disrespectful very rude and very unprofessional he acts as though I was not paying for the truck felt very disrespectful definitely would not recommend this location to anyone else not the best experience

Évaluation :

5

Owner was great - made the return easy - GREAT LOCATION

Évaluation :

2

The A/C was not working and there was a giant venomous wolf spider in the back of the truck.

Évaluation :

2

It took 45 minutes to pick up my vehicle and I had already uploaded my license and information online