Customer Reviews for Wicked Wrench
(U-Haul Neighborhood Dealer)

Évaluation :

3

We didn’t get the dolly we paid for

Évaluation :

5

I dropped off on a Sunday so I was not expecting there to be people.

Évaluation :

1

Your review is in the comments I sent on Atlas's review but I Wouldn't recommend this drop off location to anyone !

Évaluation :

4

Wicked Wrench was awesome. UHaul for horrible.

Évaluation :

5

Helpful and friendly people to deal with…

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

3

The person who helped me was easy to work with and managed some bumps pretty well! She was a plus. The truck was not clean in the cargo area and was absent of furniture pads. We made it work but took 45 minutes to get the reserved truck and get on my way.

Évaluation :

5

Mandie and staff. Pleasant helpful

Évaluation :

5

They had the equipment that I needed. The weather would not allow the equipment to be clean.

Évaluation :

1

This was the first time we were renting uhaul truck. We went inside the Uhaul office for pick up. The representative asked us to wait. We waited for 20 minutes. Then he finished his auto mechanic work. Then he processed the uhaul paperwork and he said the truck was ready. We went there. No one accompanied us. We remembered in the rental car we have to finish the inspection before taking the car. So we went back and asked about the inspection. He said he sent a link to the phone and we needed to follow the procedure. We went back and followed the inspection procedure from the link.But the link expired before we tried to submit. We went back to his office and talked about the issue. He said he wouldn't be able to send the link again. The whole time he never came out of the office and he was not very helpful. We didn't know that we had to use the link for inspection and how long it would take to expire. It took an hour to complete the pick up procedure. Even then the link expired. It was not a good experience.

Évaluation :

5

they need to get there shit togeather.

Évaluation :

1

The only thin is that they took $140,01 and will not refond it. David said that it was in my bank. Icall my bank and it is not there.

Évaluation :

5

Nothing everything was great, computers were alitte bit of an issue problems with the programming. But we were finally able to get everything taken care of.

Évaluation :

2

This return location did not log my trailer as being returned. Instead, I got a call from some corporate office asking why I had not returned the trailer by the deadline. Apparently, this return location called the main office to say I had not returned the trailer even though it was parked in their lot. This location needs to do a better job of checking in equipment immediately upon return. It is frustrating to get a call like this, especially when I returned the trailer 24 hours before it was due back. Other than this issue, the rental experience was fine.

Évaluation :

5

Austin made the entire process painless and easy. Enjoyed working with him.

Évaluation :

1

The costumer service was terrible. They have no clue how to use uhaul systems. Kim did not seem to care at all about the issues I was having. This was an absolute nightmare and wasted an insane amount of time correcting their errors.

Évaluation :

5

truck was clean and ran perfectly. my concern was the horsepower of the truck, as i had truck fully loaded and towing vehicle behind it on trailer. my route was taking me over substantial mountain pass, but those concerns evaporated once on the road. the truck performed flawlessly and drove over the mountains with more than enough power and speed. amazing.

Évaluation :

5

None great service

Évaluation :

1

Took us 2hrs extra to pickup - had to drive 30min each way out of our way - then lady had problem with her system had to enter booking all over again. Then they didn't have plug…which we had to pay for. Overall we will never rent a Uhaul trailer again because of the service here and hassle and the fact our first leg of our journey (Denver to Craig which was a guaranteed booking online) was cancelled as apparently "all of Denver didn't have a trailer"

Évaluation :

5

Was very helpful, made sure everything was in working order