Évaluations des clients Wild Aces Rentals Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Wild Aces Rentals Inc

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Robben R. le

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Had to go 60 miles for my truck and had to wait 5hrs for a trailer. Then they double charged me 1800. Ruined my trip. The employees were friendly and professional and it wasn't their fault. Charging system is terrible.. You can be double charged....

Amber B. le

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Awesome customer Service. I had a reservation to pick up at 1:30 But the place closed at noon. The gentlemen called and and advised me of hours. He stated he has asked U-haul to change the hours for 9 months. He waited for me to get there to pick up the truck. Very friendly! Thank you!!

Kenneth F. le

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Le client n'a pas laissé de commentaire.

Cindy J. le

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I was not able to "share location" on the link that was texted to me from my phone and luckily we were able to go to uhaul site on my sisters phone. It said completed but it made me nervous that it didn't go through. Did not ask to upload pics but I do have them.

Michael D. le

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Le client n'a pas laissé de commentaire.

Cody F. le

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The location was 1 hour from where the move was located. The inside of the store stunk the chemicals. The truck was dirty. I chose a location that was 5 miles from my home and was called 2 days before scheduled pick up to tell me that I would have to pick up the truck at a further location. I tried to pay with cash and the guy told me it would be an extra $100 because his computer was telling him it was for security deposit. Who ever heard such a thing?!?!

James C. le

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All was handled very well. Truck ran perfectly. Only one suggestionz: more insulation on the floor of the cab --- very hot floor.

Walker B. le

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There was a disgusting smell in the truck when we got it and we eventually found an old partial baby bottle, after removing it the smell went away but there was a lot of trash left in it when we got it. The guy that checked us in was really rude and even threw things at walls while i was in the office . We blew a tire on the trailer and before we left we asked them if there was a spare because 2 tires looked really bad and we were told “nah, it’ll be fine”.

Heather S. le

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The guys were great... especially the man renting the truck to me...very helpful!! Clean place too!! Super nice

Tori T. le

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Sont give a set price and then overcharge on the card.

Keith R. le

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Le client n'a pas laissé de commentaire.

Randy M. le

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I tried to drop of on a Sunday and they were not open and even though they had a drop off location across the street it was not mentioned anywhere and I had to come back the next day. Very inconvenient.

Gary R. le

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The people at the pickup location were extremely rude. This tool rental business is giving u-haul a bad name in this town.

Debbie P. le

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It was upsetting that I had to go to this location to get the uhaul. I am a single person and it was hard to get someone to pick up the uhaul and it had not been cleaned out.

pedro F. le

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Le client n'a pas laissé de commentaire.

John P. le

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Le client n'a pas laissé de commentaire.

DEREK F. le

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The location helped me as much as they could to take care of the issue, return the truck and make sure I had no charges on my end.

ROBERT L. le

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Le client n'a pas laissé de commentaire.

Jeff M. le

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When picking up a truck/ rental, relying on GPS when the business gates are closed for the day made the pick-up very difficult. I had to call and have the pick up time changed multiple times in an effort to be on-site and then call customer service to verify my location and the reservation. The call center, overall, was very helpful; however, if there is a way to broaden the area for the store location, I believe that would be very helpful. This site is a newer business to our area- the owners were very helpful, the equipment was ready and clean- if needed in the future I will use this location again.

stella M. le

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Le client n'a pas laissé de commentaire.

charles E. le

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I was told that the truckdidnt have to be turned in until 4. PM. It was turned in at 12:19. Got charged for an extra day. NOT APPRECIATED AT ALL.

Jose O. le

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Le client n'a pas laissé de commentaire.

Carmela R. le

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The technician seemed to know what he was doing with all the equipment, however, the actual u-haul software to place the order wasn't intuitive and he had to try doing it on his phone and on the computer. He called tech support, but he was impatient and hanged the phone up after 3 or 4 minutes--then he tried his computer again. A coworker came back from break to help the next customer, but he was locked out of the computer for 20 minutes because he had entered his password wrong too many times. My tech eventually called support back and got through in about 5 minutes. Meanwhile, he fielded other customers questions, and helped his coworker out. It seems there was an issue with the software glitching--not adding on the additional insurance.

Tracy W. le

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Le client n'a pas laissé de commentaire.

Joe M. le

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Le client n'a pas laissé de commentaire.

joyce M. le

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We had issues with the service because although I paid for the truck in full at the time of the reservation for pickup in Colorado Springs, I was notified 48 hours prior to the pickup that the truck was not available for pickup in Colorado Springs but we would have to drive to Pueblo, Colorado. We were offered an extra day to return the truck and no cost for the extra gas mileage due to the further commute the gas accommodation was not provided. Because I was not to person that picked up the truck but the person that made and paid for the reservation, I was not aware that the accommodation was not provided until after the fact.

chris C. le

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Ensure that the personnel that rent equipment out are fresh on what policies are. Instead of the personnel telling customers false information.

laura C. le

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Very professional and polite

Josh D. le

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Le client n'a pas laissé de commentaire.

TONY M. le

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Le client n'a pas laissé de commentaire.

Herchel B. le

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Le client n'a pas laissé de commentaire.

JILL M. le

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Le client n'a pas laissé de commentaire.