Évaluations des clients Williams Auto Body Inc

Perfect

My only gripe was that I chose a location close to the moving & storage location & then uhaul called to say no truck was available there. It added several miles on to my trip & in the long run it added a higher price & it was not worth the upgrade to larger truck.

Robert was great to work with and very helpful.

Excellent customer service!!

Awesome people they got us a truck in a pinch. When other locations couldn't get us one.

Robert was great to work with and very helpful and friendly.

He was rude. Didn't know the millage and charge me extra. Plus charged me a 15 dollar environmental fee whick I was told was only a dollar. Cussed and my crew and snatched the keys from them and then threw the paper work at them. Said the truck was dirty and dusty when we dropped it off yet it was rhY way when we got it.

Possibly increase your fleet of trucks and variability of sizes in this area. We did get a truck but it was the only one available and way too big for our needs. Overall great experience though. Thank you!

Uhaul is so well known and trusted because they are the best in the industry. Far surpassing all others. You can't improve perfection.

The man I spoke to a Williams was outstanding. Above and beyond service

Everyone was friendly and professional. The experience was quick and easy.

Because I was told that it had almost a full tank of gas ⛽️ which when I got in the truck Friday and left the uhaul rental place it was only at 3/4 of tank and we got charged for gas ⛽️ which we should not have I would like someone to call from headquarters so I can discuss the situation we dealt with my name is Doug Hartman my phone number is 8152131417

This is the epitome of a great overall service experience a True Professionalisms and costumer oriented business mindset should aim to achieve every time, with every customer. End of Story! To be the best anything else is baloney!

Truck was very old, leaked water into the cab, engine knocked like crazy, oil pressure all over the place on the gauge, truck shook driving down the road, brakes were very bad and made a noice anytime you braked or put your foot on the brake.... truck needs to be retired, passed its day for sure. Location was great I picked it up from, very nice guys there.

Easy Peasy

Very rude after rental, called and complained and stated should have charged more money

Robert was very friendly

A problem developed during my move that had nothing to do with the truck I rented. The folks at William's were most understanding and worked with me to resolve my issue. Great Customer Service.Thanks Robert!

Make improvements to your website. I had done it all online so I was suppose to follow the directions on your website when I got there. However your website was not working correctly and wouldn't load the pages I needed, it keep sending me back to the first page. It's a good thing Williams Auto Body still had an employee still there even though they had already closed or I don't think I would have been able to pick up the van. It took nearly an hour to get this all straightened out. Location awesome, Uhaul website, not so much!

Excellent experience quick and pleasant to deal with. (Truck has slight vibration above 50 and didn't seem to idle very smooth but operational and worked fine)

The costumer service here has been amazing. Every time I have rented a moving truck from here, they were reliable and excellent to work with!

Did not like that we had to pay an extra $117 for a uhaul leaving Illinois going to PA. Rented same uhaul from PA to Illinois just a month and a half ago for $117 less.

Great experience and very nice staff!

Overall great experience. Very organized and prepared for my pickup.

Nothing, it was great.

This place is phenomenal. Very friendly and helpful both on the phone and in person. Mary could be one of your front people for representing Uhaul.

The truck had a service light on and it sounded like it needed a muffler. Equipment was old and beat up. I am planning to move from Illinois to Texas and the quality of vehicles U-Haul has in the 26' range, has me looking at Budget Truck rental for moving to Texas. The location and people at Williams Auto Body were fantastic though. Customer service at its best when returning the vehicle. Very pleasant folks!

Great, helpful courteous and convenient

I was to pick up my uhaul in Dixon.It was confirmed.Then 1 day before I am to leave my pick up location was changed.Then had a last minute change in drop off location and was told it would cost me DOUBLE.I will never rent from uhaul again unless absolutely no other option.I even asked them to drive the uhaul down to my original pick up location.They refused.

The truck was older and shoiod be replaced, but it got the job done. The location and staff were outstanding!

super friendly and helpful staff. very nice people to deal with

I just did not enjoy having to travel 30 miles to pick it up. Was very nervous only finding out a couple of days ahead of the move where I had to pick it at.

Battery died twice, had to buy jumper cables and could not get reimbursed

It would help when someone goes online to make a reservation and it is told that the reservation is confirmed, that UHAUL actually has what they want at that location. Instead of going out of the way just to pick up a truck that was local. The least someone could do is waive the mileage fee from the place of pickup to the place they are loading their items.

Great service !!!

The people at Williams Auto Body were courteous and helpful called a couple of times previous to pickup which I found useful overall good experience

Great friendly staff very accommodating.

The drop off sight and service was very good! Took only a matter of a couple minutes to complete.

Mary, our contact person in Rock Falls, is wonderful. So informative and helpful. She makes the stress of moving a little lighter.

Everything was great. Staff was very nice and helpful

The site location was fine. The process of ordering the truck and checking out online involved many calls to customer service with allot of back and forth for to problems with things on uhauls end. The Android app never saw my order and should be trashed. I couldn't get the truck at the location I picked and got routed 12 miles of my way which I had to pay for in milage.. For a total of 24 miles. My last experience just 4 months ago was only marginally better... Uhaul didn't even seem to care. Uhaul used to be a decent company now they aren't worth the gum in the bottom of my shoe.

The employee Mary was a big help and super nice

The lady that was there was very knowledgeable about what was needed and how the product should be attached to my vehicle.