Asking a customer the exact questions they already answered online can be confusing and frustrating. If the customer already completed the entire reservation and answered the questions, charge them the quoted fees, give them the keys and let them go.
Joseph W.
Customer Reviews for Williams Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing at all
Colby G.Install running lights on trailer
DENNIS W.Everything was excellent
Contassa M.This was the best U-Haul rental experience, ever. Rental was easy, and service was polite and friendly. I hope not to move again, but if I do I'll choose this rental location!
MELISSA M.They have helped us, even when it was after hours. Easy rental process
Esler O.We live local and use these location every time! Fortement recommandé!
Kelly H.There was no one at the location I've been there before though they got animals inside and they are lazy nasty people so honestly we lucked out not having to go in that nasty little box of a building
Lukas S.was fast and easy to get setup and hit the road with our trailer, it was clean and in perfect condition.
mellie L.A+
James T.At drop off the App just did not do well. There was only "one bar" of ATT service at this location and it was having trouble uploading pictures. It went off before I finished, so I am not sure if the return process was completed. I was there 40 minutes trying to complete that process. I called next morning to verify they had the truck and they did.
Thomas L F.I really appreciate William rental. The whole family helps and gets whatever you need. They are amazing to work with and family oriented. Thank you guys for everything.
Bobbie T.I did not see inside the facility I was met at the uhaul in the parking lot which is a perk but I can't comment on the locations cleanliness because of this.
David W.You're doing great and keep up the good work!
Nola S.Everything was good and I cannot think of anything else that would make it better.
Nola S.The people here are always awesome. Very good customer service and very polite and accommodating.
Charles S.Little Rock office needs to have reserved truck available
Maple B.The Williams family is always helpful! Actually saved me money by helping me figure out what I really needed and what I could pull!
Nikki B.When they tell a customer to have the uhaul back by 11am the next day and call them at 8am the next morning saying it needs to be back by 9am is bullshit
James B.I don't download apps. Please quit overcharging people that don't download an app or make a profile. It's your job to close out a rental.
Leslie R.Improve the AP. Notify customer if change in hours from posted
Justin L.Wonderful to deal with ! Friendly, Helpful and Fast. I have been there there when they were busy and have been there when they are slow- THEY HUSTLE either way ! They went the extra mile for me a couple of times.Great people ! I can't thank them enough !
matthew M.This was an after hours drop off. Facility was well lit and felt secure in dropping off key and equipment.
GEORGE L.The staff at this location are awesome. We had several problems getting hooked up and they were super patient and helpful
Tony O.The employee who helped me was very friendly!
holger M.Excellent service à la clientèle. They are thorough, friendly, and made it seem simple and quick.
Nicki W.The girls at Williams are outstanding! They really try to take care of their customers!
Bruce P.I would recommend this location to everyone who rents a U-Haul in Batesville Arkansas ! They go the extra mile to get you in and out fast - they know what they are doing ! Very hard working , good people ! Wonderful experience - very polite and friendly ! Matt Mc.
MATT M.Ensure that the people working there keep working there. Rented twice in three weeks and both times the experience was excellent
Alexander B.Drop off was super easy & fast! The staff was very quick and courteous!
Julie P.Location had stated Saturday hours posted until 2pm. Arrived 1:55pm and location was already closed. Recommend staying open for posted hours.
Robert W.Very helpful with everything
Stanley S.Very easy to drop off. The people were helpful and friendly.
Charles S.The Batesville location was disorganized, slow, and dirty. The office was blocked off and there was a small dog that barked non stop during the entire transaction. Not a professional organization. Thumbs down.
Jeff B.very polite and helpful ! knew what they were doing ! good people !
Matt M.Lee was amazing! Super friendly!! Went above and beyond!!! Will definitely be back!!
Madison M.Everything was fine, I would rent from U-Haul again. Thank U
Thomas M.The Williams Rentals staff is first rate and top notch. I have done rental business here before. They did an EXCELLENT job!
brian M.They are the best. Everything went smoothly and went above and beyond to help me in a crisis.
Sheila P.I rented a 20 foot U-Haul truck, any time the wind would hit me from the left side it would create a whistle that was so loud. I had a headache for 36 hours because of it. This is my second bad experience with U-Haul in a row I will probably not use this company again.
Derrick H.Very friendly and knew what I needed to use.
Todd B.Good customer service. They were very friendly and helpful.
Richie A.Lee, at this location went above and beyond outstanding customer service I cannot stress that enough I own my own business and Lee's professionalism concern to detail making sure we knew what we were doing and taking care of us was outstanding you need more people likely in your organization
Teresa M.Excellent
Danny K.Put a winch on the trailers to pull a vehicle up on that would be a great help!
Tom P.Make sure that you refund the deposit when the truck is returned as they said I would.
william B.That yal are very kind and very polite too. Yes God Bless...
Christopher O.Find a better way to pick up truck, complicated way to get keys, took us well over a hour, when I could of taken care of things before I left Lawton
Rick L.The drop of app should not require you to use apps that do not always work and then charge a fee when I returned it the same day I rented it
Johnny C.The tow dolly was great with the exception of the ratchets which were both rusted and very difficult to operate. They would not release and I had to get a large screwdriver to unwind them. A $2 can of spray lube from Walmart would have prevented the problem in the first place.
John P.