Évaluations des clients Willis Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Willis Self Storage

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Lisa G. le

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Le client n'a pas laissé de commentaire.

Thad W. le

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No fault of the location, but the trailer was BEAT. Latches all rusty, passenger side tire must have been run flat b/c there was no tread on the outside but the center looked like it was 60% life or more.

John H. le

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Le client n'a pas laissé de commentaire.

Jacob B. le

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Le client n'a pas laissé de commentaire.

CHARLES B. le

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Le client n'a pas laissé de commentaire.

DeLisha R. le

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I was very thankful that I was able to get the the storage the same day. The process was quick and easy and was very helpful

Chase L. le

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Le client n'a pas laissé de commentaire.

Jonathan B. le

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The team at Willis Self Storage is excellent! They take great care of their customers and go above and beyond to help make it all work smoothly. A big THANKS for all they have done to make our move go smoothly and help us with extra storage needs in our transition.

Joseph U. le

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Super friendly and so helpful.

Yarnell M. le

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Le client n'a pas laissé de commentaire.

Steven W. le

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Le client n'a pas laissé de commentaire.

Sid H. le

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Le client n'a pas laissé de commentaire.

Kerry S. le

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I was supposed to start at one location on the loop in Conroe and then they sent me 8 miles outside of Conroe to a second location, mr. B's they had the wrong size truck so he sent me to another location 15 miles away in Willis and said here's all your paperwork you're good to go showing the paperwork and they'll give you the keys got to the place in Willis and the guy says offline no keys offline no keys and I told him I've already got all the paperwork I just need the keys he said no keys no keys and told me to go a half mile down the road and didn't even tell me the name of the location how family found it after another 15 minutes and that was the Willis storage and the woman was incredibly helpful and wonderful to work with but overall my pickup experience was terrible took me over two hours to get my truck and I had to drive all over the country to do it and on top of that I got charged twice.

Penny B. le

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Le client n'a pas laissé de commentaire.

Maxine U. le

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Le client n'a pas laissé de commentaire.

Larry or Donna B. le

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Le client n'a pas laissé de commentaire.

Jack G. le

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This location was difficult to find

Kevin O. le

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The staff are very helpful and caring. Excellent customer service! Highly recommend!

Kevin O. le

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I highly recommend them! Very helpful and kind. Excellent customer service!

Chester B. le

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Fix your computer program

Mark B. le

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Le client n'a pas laissé de commentaire.

doug H. le

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Le client n'a pas laissé de commentaire.

Amber C. le

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Le client n'a pas laissé de commentaire.

Brandon N. le

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Le client n'a pas laissé de commentaire.

Melissa G. le

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Le client n'a pas laissé de commentaire.

Tammy P. le

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Very nice and well lit. Easy entry and exit with a trailer. Service was excellent.

BEN R. le

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Quick and EZ drop off. Done in 5 minutes.

John M. le

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The lady that helped us was very knowledgeable, friendly and even helped with hooking up the trailer. Great experience!

Melissa D. le

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So easy and quick! Needed a storage unit today, and we were not disappointed. Staff was super friendly on the phone and in person.

Gloria C. le

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I ordered this online and the lady was so helpful. Then I called to change to a larger unit and it was so smooth and easy. The lady was so helpful and made the move so easy. The unit was super clean.

Anita B. le

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Put jacks on the trailers. You're going to get someone seriously hurt. Ensure that all DAILY charges are fully disclosed. I was told the extra days were 20 per day but was not told the extra days for the dolly or roadside assistance were being charged on a daily basis. I also pre-paid ONLINE and the vendor could not see that easily.

NANCY S. le

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I really enjoyed renting from your storage facility, the staff was always friendly, made you feel welcomed as if they knew you all your life. If I need to find a storage this will be my place for sure

Lisa V. le

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Le client n'a pas laissé de commentaire.

Opal C. le

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Sharon & Sandra are friendly & professional. Good rates too!

Sabrina M. le

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The lady at the desk was so sweet and helpful and made things super easy for us. She was wonderful!

Patrick S. le

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The service for the boxes were inaccurate, we were given the incorrect rods for the wardrobes even after questioning it and when we called to correct, it took 2 hours to call back and no resolution other than us to drive 60 miles again to correct their error. Poorest service ever.

Harlan H. le

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Unfortunately, you did not include the Conroe store (1308 I-45) in this survey. They were absolutely worthless yesterday. I reserved a 6 x 10 cargo trailer on Friday, which the lady indicated was in stock, and pre-registered online Saturday morning, around 5:00 a.m., even providing my credit card information. UHaul represents this registration process will save you half the time. Well, after almost an hour at the Conroe location, I was advised they did not have the unit I rented. Awesome news after waiting this long. The gentleman called other locations and found a unit at the Willis location which is the subject of this survey. The proprietor at this location did a great job. The folks at the Conroe location were on the opposite end of the spectrum. No concern for their customers. No apology, just go on down the road to another location. Really, we are so disappointed with this store. I would never recommend these incompetent folks to anyone because moving anything is stressful enough, you don't need the additional stress of incompetency at a rental store.

Trevor M. le

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Le client n'a pas laissé de commentaire.

John P. le

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The site was easy in and easy out for our 45 ft motorhome.