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Ronny R
Customer Reviews for Willow Creek Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Customer service was out of this world! Super nice and friendly.
Dana EVery helpful staff.
ROGER HAlways superb service. None better anywhere!
Allen SGreat service.
Alexis CEverything was great, everyone was freindly.
Dana EService was great.
SANDRA SFueron muy amables y rápido muy sencillo alquilar
Dario SThe online instructions were not helpful. No one was in the office even during the stated open hours.
Colby BSome people don't know how to use apps and it made it hard to return the item I rented
Rocky BThe location is at a storage facility. It was easy to find (not just that it was immediately off the main road, but they also had large signage pointing to the office). They had a good variety of equipment, which tells me they stay busy and are likely to have what you need on hand at any given time. The particular trailer I rented was in great shape, and I really appreciated the leaf -spring on the drop gate, which made dropping and raising much easier on my back. Staff at Willow Creek Storage are friendly, and they ensured the trailer was properly hooked up to my truck. Drop-off, even after hours, was a breeze.
David MThank you for the van
Marilyn VLocal business that made it quick and easy! Definitely would use again!
Lori CNothing at all. Hospitality was amazing. They let me stay inside the office while waiting for my son-in-law to arrive during a cold, rainy afternoon.
James MWonderful people!!! They always take care of their customers!
Allen SEverything was good. Being able to pick up and return the truck after hours on the App was great. However, I ordered an appliance dolly and one was not provided. I had to scramble to find an alternative before being able to get the item I was using the truck to pick up. I did not get a call or any other contact to advise they did not have one or an apology for not providing what was needed.
James OThis location is very close to our unloading spot. Dropped off the tow dolly a day earlier was not a problem. When I drop the truck off, the facility was closed. I just dropped the key in the box and was in hours was informed that it was checked in. Very simple to get in and out of the lot. I was to rent again I would rent from this location.
Perry JEveryonee at this location was awesome to work with. This location is the cream of the crop and top notch!!!!
Kathy TThe process was fast. The employee that helped me was nice and knowledgeable.
LINDA WSuperb customer service. They treat me better than some family members do!
Allen SThanks for your service
Timothy CEverything was great.
Don DSuperb customer service!!! This is my "go to" place. They take care of their customers!
Allen SVan was missing the gas cap and engine light remained on.
Lon LSuper, wonderful staff!!!
Allen SNothing. They were great.
Gina WSuperb service!
Allen SThis is a very safe and friendly storage and very well maintained. The staff is like family and have made it a great experience. I would recommend them to anyone.
Kimberly E | Expérience généraleSuperb and friendly service!
Allen SGreat and friendly
TONYA RAlways great service!
Allen SNot a thing. The staff was fabulous and extremely helpful.
Brad BCustomer service was great, the process was quick and easy. The worker that Installed the trailer was friendly and easy to work with.
Chance BNothing everything was ok
JEREMY ROverall good service
Jeff PVery helpful location.
Richard REveryone was personable and helpful. The gentleman who looked the truck over and sent us to the office was nice and made conversation until the truck was checked in. Great, easy expense.
Tracy SU-haul changed my location reservation and did not attempt to email and notify me. That put me an hour behind schedule for moving. The main reason this is so upsetting is because I called and verified my reservation the day before and the associate did not care to notify me of the change when I called to confirm. This is absolutely ridiculous and poor customer service as when I told customer that this was upsetting, they did not attempt to rectify the situation.
Lauren SGreat service and very clean
Gregory JIt was difficult to check the truck back in because the internet reception was not good. My provider is Verizon. Maybe it's different with different providers.
Justin CThe area has poor cell service. It took me an hour to get my rental returned via the app and I almost missed my deadline. If there is a way to extend some kind of wifi out to the lot to make it easier to return your rental, that would be fantastic. All else was in great condition and worked great. Nice staff too!
Katelyn WHaving made the reservation well in advance, the location was clear across town from the location requested. The people were nice, but really not very customer friendly. The trailer was well used and had many places that had been caulked--not satisfactorily
Tom VThis was the 3rd location that we where shoveled to....no gas.
Scott TThey were knowledgeable and helpful.
Janell HNever raised the rent, always helped with changing card information, and helped with truck rentals.
David B | Expérience généraleWillow creek has lots of space, parking was a breeze
John CRecommandé.
James M | Expérience généraleWillow Creek Storage (U-Haul) is among the very BEST OVERALL companies of any sort I've dealt with. A top-class business throughout. The storage units are located in a prime location, and immaculately clean (for what they are). The owner/operators are friendly, efficient, effective and engaged. They made checking in and checking out easy, fast, and painless. Their prices are the best in the area (for the quality). My highest recommendation.
Barry A | Expérience généraleGreat storage and rental facility. Friendly staff
James S | Expérience généraleMy RV had it's catalit covver stolen while in storage there. They then changed the code on the entry gate. Super nice people to work with, and I will use them again.
CARROLL W | Expérience généraleThanks for securing our things for so long!!
Brenda P | Expérience généraleThe facility was well maintained. Mary, the manager, was friendly and polite. This was my second time renting here and if need be, I will do it again.
JUDY L | Expérience généraleI did not use this storage facility, but I was contacted by an employee who was very kind and helpful.
Privacy R | Premières impressionsSuitable for my needs. Priced right for this facility
Privacy R | Premières impressionsDid not contact me about moving in
Privacy R | Premières impressions