Customer Reviews for Willsie Equipment Sales Inc
(Concessionnaire U-Haul dans le voisinage)

53 évaluations

9516 Northville Rd   Thedford, ON N0M2N0

(519) 296-0854

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(519) 296-0854

9516 Northville Rd
Thedford, ON N0M2N0

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

ISAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marius K. 
Évaluation :
2

It was an after hours pick up of our rental truck. We could not get the U-Haul app working to complete the pick up on our cellular phone. We called U-Haul and after a very long wait on our cell phone, we finally got through to someone who tried to resolve the issue. However, the issue could not be resolved and the U-Haul app never did work. This was a remote location but I did have full bar signal on my cell phone. I have rented numerous U-Haul trucks and have always completed the transactions on my phone, so I was familiar with the use of the app. The "Dashboard" would not load on my phone, which seemed to be the issue. Thank goodness the owner of the premises showed up and we were extremely great full that he was able to complete the pick up of the truck in his office! Again, after hours! I don't know what we would have done if this owner had not shown up as we were moving from a high-rise apartment building with a booked elevator time slot! I rated the pickup location low only because of the cell phone issue and it not being able to be resolved while on the phone to U-Haul. The owner of the business was excellent with us and completed the pick up of the rental truck. Again, so thankful he showed up after hours!!

ANDRE N. 
Évaluation :
5

Keep communication with the reservation updated by email or text . Getting closer to the date I had to call serval times . Customer service was outstanding answering my questions

JOHN T. 
Évaluation :
5

Very friendly and helpful. Convenient location. 4th trailer I have dropped off in the past year.

Neil M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY B. 
Évaluation :
5

Once again I was provided small equipment than I ordered at the last minute. It doubled the number of trips, double the mileage, double the hours hired help were required, created huge amounts of stress. Because we couldn't find items when unpacking we realized we left behind things in the packing confusion. To say that I am livid is understating it. Do not trust U-Haul.

Bruce E. 
Évaluation :
4

Friendly and easy to deal with thanks

Robert C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADLEY S. 
Évaluation :
3

The location was convenient and the staff were accommodating and helpful. However, one staff member mis-quoted me at 19,99 $ per extra day and I was billed 40 $per extra day. If I had know that, I would have returned the vehicle sooner. I was billed at that amount and I was told a complaint was lodged through head office and that the local manager would call me and hopefully I can get a refund of 20 $x 4 days -80 $. Otherwise, the vehicle and service were great, overall.

Christopher B. 
Évaluation :
5

Very convenient location

Neil M. 
Évaluation :
4

The mileage was 100 miles out. I have to pay for 100 miles that somebody else drive. I called the location but when I tried to change it to what it actually was I was not allowed to be the app. It said to call in but I had people waiting to move me.

C Bruce E. 
Évaluation :
5

The service was awesome the nice person helped me in every way to rent one of your vehicles. Thanks a lot it very helpful.

JAMESM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil M. 
Évaluation :
3

Nice and friendly staff.

Jamie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
5

Everything was terrific!

Archibald P. 
Évaluation :
4

Had trouble with the on-line pickup, site is very confusing.

Mark D. 
Évaluation :
2

When I went for the drop-off, the door was open but no staff to be found. I called out 4 or 5 times and finally, a man appeared. I told him that I was there to drop off a U-haul trailer and he said "oh, just drop it anywhere I'll deal with it tomorrow. have a nice day". A different experience!

KELLYA S. 
Évaluation :
5

Very helpful and easy to deal with friendly staff

Neil M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renato L. 
Évaluation :
5

great guys! thanks,

steve T. 
Évaluation :
4

The pick up and drop off went well I have no complaints

Steve S. 
Évaluation :
5

I have rented U Haul's in Canada & the U.S. easily over one hundred times in total and this specific location is my all time favorite. The young gentleman made the booking with ease while being extremely kind and welcoming. Would definitely suggest anyone to book this location if ever in the area. I was fatigued after working an all nighter then I loaded a 26ft full of garbage with 3 other men. When I arrived at the dump they only let one person offload it. I was the driver to I was the lucky one. When returning the truck the young man came out upon my arrival, helped me with the check in to get me on my way. Even had the cash readily available. Talk about smooth sailing. Very, very pleased. Take care my friend & thanks again for the great customer service experience ??

George W. 
Évaluation :
5

I found this location, Willmsies in Thedford to be excellent. Very friendly and accommodating. The truck I had reserved had not been returned by the previous renter and they called me to say it would be delayed and he was going to chase it down. He did and they had it back in no time. This in my opinion is going the extra mile. The truck was clean and in good shape. I would rent there in a heartbeat again.

Patrick I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol R. 
Évaluation :
5

Abso great, thanks so much. Easy in and out.

William W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kim L. 
Évaluation :
5

Install a Jack so it's easy to hook up to the truck

TOM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoff M. 
Évaluation :
3

Fill the fuel tanks to full, it is much easier to fill them up after usage and as well the customer can take the rental and go without filling it up right away, seems like it would be a great way to best serve the customer

Jeri-Lynn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM H. 
Évaluation :
5

milage charges to high

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren D. 
Évaluation :
2

truck was amazing location is dirty and cluttered

david S. 
Évaluation :
5

I am SO happy with Randy at the Willsie Equipment Thedford location!!! I was very frusterated with UHAUL as I booked over a month ago and kept getting the run around for pick up location. NOTHING could be "confirmed" (I called 5 Uhauls and the main UHAUL) until the day before the move which DOES NOT WORK for planning a move!! I finally spoke on the phone with Randy and he was wonderful to work with and confirmed my truck a week out. I honestly think UHAUL needs to rethink having depot locations if they can't reserve trucks there. The depot managers are excellent to talk to- but the UHAUL business is not. I would of had to drive and pay 200 $just to pick up where they wanted me to- an hour each way! Thank you Randy for giving me the peace of mind!

Leah V. 
Évaluation :
3

A little difficult getting the ID verification completed. Maybe an issue with network connection issues out in the county

Randy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George H. 
Évaluation :
2

The worker tried his best but could not complete the task- I feel fault lies with UHAUL. This location is not up to date on your system.

Janice P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
3

they were closed when we dropped off the vehicle

SYLVIA Q. 
Évaluation :
4

if truck order in Mitchell On, then why should I have to drive 1 hour to thedford for pickup

Ken B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas G. 
Évaluation :
5

Already recommended this location to our neighbour

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter W. 
Évaluation :
5

I called in advance to ensure they were still a dealer since the original one on the website was no longer a U haul dealer. They were very helpful and told us where to leave the keys/truck etc.

Roy H. 
Non les évaluations ont été soumises pour cet établissement.

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