The Wilno drop-off location was horrible. The drop-off information on the invoice had outdated information. The address was correct, but the location showed as "Wilno Country Store", which google showed as being another 5 minutes up Hwy 60. The address was clearly the Uhaul lot, as there were some other Uhaul trucks & trailers, so we dropped the truck off and tried to figure out where to drop the key off, as there was nowhere marked on the lot, no instructions, and no attendant. When we drove up the road, Wilno Country Store was nowhere to be found (later, upon reading reviews, we learned it is no longer in business). We ended up bringing the key back to our new home to call Uhaul and ask where we are to drop it off. It turned out there was a drop-box hidden behind some Uhaul equipment on the lot... not visible and not communicated to us for a smooth drop-off. The drop-off lot was 30 min from our home, so it was very inconvenient to have to go back, but were left no choice. We are very disappointed with Uhaul's communication, and their ability to keep their dealer location information up-to-date. Clear drop-off instructions for the Wilno location would help the next customer.Dana F.
Customer Reviews for Wilno Village Cafe And Gallery Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Wilno, ON K0J2N0
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 10h am à 4h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/21/2022 - 5/22/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The location is no longer at the Wilno Village Cafe and Art Gallery (this business has closed). The new location is a lot about 5 minutes west on Highway 60. The number to call upon arrival went straight to voicemail and I had to call the generic Uhaul number twice to have my equipment checked in. The Uhaul reps I spoke to on the phone also couldn't get in touch with the location. I did not receive confirmation that my equipment was checked back in until 48 hours after I dropped it off.Anthony H.
They do not answer the phone and you can't leave a message. There is no one at the location. It is just a big parking lot. I could not unhitch the trailer and had to drive to a gas station and ask a stranger to help me.Elizabeth W.
Honestly first and last time I will be renting U Haul. I came to the location of drop off that was listed in the agreement to drop the truck off and was told that I am not allowed to do it there. I had to follow the new location address listed on the paper attached to the window of the office. I arrived to the new location and there was no one to help. I couldn't find the drop off box for the keys ( it was hidden behind trucks without any directions). I went back and forth two times to figure out the location and ask people around because there is no help at all. It's 6km drive each way. I honestly feel very upset that I should be paying the $9 more for over mileage and I even left gas tank a little over the amount I had picked it up. Very very frustrated.Konstantins R.
Le client n'a pas laissé de commentaire.Austin Q.
Excellent communication and service. Safety first and quick friendly service. Highly recommend this location / operator.THOMASL C.
There was no one there, the phone number was out of service, and the number posted went straight to voicemail (during store hours) the location is not well marked, the store does not have its name on the building. No designated parking eitherCHRISTOPHER T.
Super friendly and professional!Jennifer D.
Le client n'a pas laissé de commentaire.Jacob K.
Le client n'a pas laissé de commentaire.brenda D.
Le client n'a pas laissé de commentaire.SHAUNF A.
Provide the Wilno with a working printer as it is hard for seniors to read small print. Otherwise the service at Wilno and at drop off in Amherstburg, 7 Fryer St were both excellentLILLIAN H.
What a great experience picking it up in Wilno Ont. Some of the of the best customer service ever. Very smooth transaction and information session. Getting another one from here in 2 weeks again. Thank you for the amazing service :)Cindy W.
Eric was very helpful with instructions on hooking up the trailer and pulling. Dropped it off with no problems at all.William I.
Le client n'a pas laissé de commentaire.Pat K.
The truck was supposed to be dropped off on Sept 26, Sunday, at 10 am and the place was closed so dropped the truck off on Saturday the 25th at 3pm, a day earlier. The UHaul attendant could not find our contract and said he would call us to let us know the costs. I got a call from a woman in Bancroft on Monday 27th asking about her truck. I told her it was dropped off in Wilno which was its original destination. I got a bill for an extra two days of use. I called UHaul and told them that I was charged an extra 2 days and only had the truck for 1 1/2 days. I did get my refund so thank you. The UHaul in Wilno needs a proper drop-off office and an easier way to process the incoming and out going trucks.Helmut O.
Le client n'a pas laissé de commentaire.brenda D.
The small parking lot was full with trailers and trucks, not parked in Organized fashion. Was very difficult to park the 20 foot truck in the very tight space in all sides. We tried to call that location for 2 days to inform them of our reservation and to plan where to park the truck but no answer, then they were closed on Sunday (which is fine).sohail A.
Le client n'a pas laissé de commentaire.daniel B.
Eric was absolutely exceptional. He greeted us happily early and was friendly and very helpful. It was an outstanding experience. Many thanks to Eric in wilno!Tony W.
Fix your trailer lights so they all work ,and don't try and bump my reservation that I booked months ago to accommodate someone who just called . When a customer books in a location it's usually the easiest one for them don't try and convince them to go out of there way to get the same trailer.Austin J.
Great friendly service!Frances A.
your wilno location is the very best of service...your other locations could learn a lot from this exceptional personal experienceGERARDM B.
Le client n'a pas laissé de commentaire.JEFFREYA F.
Nothing - service at the Wilno was awesome. Well done Rick!Steve C.
Excellent experience - we will be back again for sure!Jessica F.
The operator of this location was first class. He was extremely helpful, accommodating and very kind.NIGELE N.
This was the best experience ever! Was greeted outside by the owner upon arrival and he already had all of my information and it was very quick and easy!Darcy G.
Le client n'a pas laissé de commentaire.steve C.
Eric was awesome. Great really friendly guy who was expecting me and greeted me by name. Asked how day was how trip was. Offered for me to sit on porch while waiting for ride to arrive. Excellent excellent service.STEVENE A.
Le client n'a pas laissé de commentaire.BILL M.
Eric was amazing! Helped me hitch and hook up the trailer, made sure everything was safe a secure and was extreamly easy to deal with. 2nd time in a month, would highly recommend.Greg P.
Very helpful.Atipol S.
Le client n'a pas laissé de commentaire.Steven L.
Le client n'a pas laissé de commentaire.george K.
Le client n'a pas laissé de commentaire.Roland M.
The representative was excellent. Drove extra distance to use him as he gave such wonderful service on 2 other occasions. Very customer focused and safety conscious.Donald S.
Le client n'a pas laissé de commentaire.Brian H.
This location went above and beyond to accommodate us. Very friendly and helpful owner!KEVINB M.
This was our best Ushuaia experience! The gentleman here went above and beyond! Definitely will use this location again!!!!!Donald H J.
Service avec le sourire. Great customer service and would totally recommend!Jennifer O.
We rented a trailer for a few hours.. paid 30$ for that, when returning the trailer was charged for another 2 day rental and another 80$ why? RidiculousDaniel M.
Super helpful attendant! They were closed on Sunday but came out to help anyways.Wesley B.
Very helpful and personal service.JEREMYM H.
Attendant very friendly and helpful. Great experience.Rene B.