Customer Reviews for Winchester Moving Supplies
(Concessionnaire U-Haul dans le voisinage)

2 105 évaluations

2258 Valley Ave   Winchester, VA 22601
(Wards Plaza Next to Valley Discounts)

(540) 662-2349

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 5h pm
  • Dim : 9h am à 3h pm
Heures d'ouverture spéciales
  • 12/1/2021: 9h00 am à 1h00 pm
  • 12/5/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(540) 662-2349

2258 Valley Ave
Winchester, VA 22601
(Wards Plaza Next to Valley Discounts)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 5h pm
  • Dim : 9h am à 3h pm
Heures d'ouverture spéciales
  • 12/1/2021: 9h00 am à 1h00 pm
  • 12/5/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

A rundown location in an abandoned strip mall with the u-haul items out in a parking lot seemingly abandoned.. The girl working in the office, which was a door in an abandoned strip mall, seemed more interested in the redneck hanging out laughing and flirting than serving a paying customer. If I needed an ark to survive the flood, I would go to a different location

Dustin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOREENPATRICIA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREWSCOTT G. 
Évaluation :
5

I had a great experience working with my local u-haul.

JAMIE C. 
Évaluation :
5

Aucun

GEORGEWILLIE W. 
Évaluation :
1

I waited in a dark parking lot 2 hoursafter driving 30 miles to this place, only to find they left the wrong key in the box. Had to come back the following day to pick up correct key. This made me have to postpone my move several hours. The fuel was not on half tank when I picked up my rental, and they charged me 68 $when I returned the rental with the same amount of fuel I picked it up with. They totally ripped me off.

Margaret K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANEINTWINE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNLAWRENCE A. 
Évaluation :
3

Customer service was very pleasant. However, I arrived to make an in-person reservation and the only rep there was outside taking pictures of a damaged unit; I didn't see her outside so I waited a few minutes; I was the only one in the store. The next morning I arrived to pick up my rental at 9am sharp. There were 2 customers ahead of me and just the one rep at the counter. After completing the required paperwork, I was advised to pull to the front of store for an inspection of the hookup. I did so and went back in to the store. There were now 3 people in line ahead of me while I waited. I didn't like that I had to wait yet again. Approximately 10 minutes of wait time and I was on my way. To summarize, the customer service was very pleasant. However, the customer experience suffered. Hope this helps. Regards.

ROBERTLYNWOOD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMEDWARD B. 
Évaluation :
5

Original pickup was from a very unfriendly place in Martinsburg WV who called 1 hour before pick up and told me he didnt have the trailer. Though not his fault it was still an extremely terrible and rude interaction. Finally I got the alternate pickup location farther out of the way but a very nice and friendly person helped in Winchester VA. In the end I was refunded an amount for the inconvenience. But I will go back to Winchester location in the future as I will need this trailer again and it was so easy and a nice experience.

MARK ANTHONY Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALDTRENT R. 
Évaluation :
5

Always a good place to rent from.

JASONLEE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNALYNN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHWILBUR H. 
Évaluation :
5

The lady that served us provided excellent service and expeditiously.

ANDYLINDSEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAKUB C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTEUGENE L. 
Évaluation :
5

S.O.

Rene S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean E. 
Évaluation :
5

Maintain current service

KENNETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melodee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVENBLAINE C. 
Évaluation :
4

The trailer was in need of maintenance. Suspension was very squeaky and a few of the tie downs were broken. The office was very quick to get me checked in and out.

NATHANIELTHOMAS C. 
Évaluation :
5

The trailer should have a crank jack stand instead of relying on brute strength to lift trailer on and off hitch ball from ground.

RICHARDBRIAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETERJAN G. 
Évaluation :
2

Made no effort in better deal, also wanted to rent truck with crack in windshield and missing sun visor. I had to say didn't want. And lady there wasn't friendly at all. We had much better service at Welltown Rd a month ago, but they didn't have available truck we needed for that day. They were much friendlier and professional. Fire the woman at this one!

Thomas B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MELISSA S. 
Évaluation :
5

Mary Ann was very helpful the process was quick and easy would definitely be coming back to this location.

TIFFANYMARIE G. 
Évaluation :
4

The truck was not road worthy. The power steering went out, the brakes were shot and the transmission wasn't shifting correctly.

Jane H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jakub C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CINDY L. 
Évaluation :
5

MaryAnn made it easy

ANTHONYJ M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ethan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAMHENRY M. 
Évaluation :
5

Deliver the truck to the location from which it was ordered.

RICKYLEE K. 
Évaluation :
2

The truck had not been cleaned by the previous user. The rear was covered in dirt and debris; I had to clean it before loading it, so much for clean, sanitized vehicles. The mom's attic leaked so bad had to put plastic bins on top of my boxes to catch the water. The brakes were not well maintained, and the front end was out of alignment. And to top it off, the Winchester store sent me to a drop-off location about two hours away; when I asked for the closest drop-off point in Kingsland, Ga, (there are three U-Haul locations listed in Kingsland GA) they sent me to Savannah, GA. Overall not a great impression and image for U-Haul.

NICHOLASN D. 
Évaluation :
1

Confusing location to find key box and bed of van was dirty. Vehicle had damage on it as well.

Zachary N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip M. 
Évaluation :
1

Uhaul chose this location, which was 1,5 hours away each way less than 24 hours from pickup. That didn't allow us any time to find other arrangements for our move. This is completely unacceptable.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN WILLIAM M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George G. 
Évaluation :
1

The attendant put more time watch her baby then with the customer.. I didn't know it was a nursery..the store was not supposed to close til 5, I got there a 4 and the attendant was locking up and would not expect my return.. I seems to me that it should be called uhaul nursery not uhaul rental.. This was the worst dealing And would not rent from uhaul again..

RONALD CHARLES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN GREGG S. 
Évaluation :
5

Every time i called no one was there. The person behind the ncounter was wiping her runny nose with her hand. and i returned the trailer a day early and even tho the store was to be open they were closed. The app didnt work on my phone so i called the main uhaul and customer service relayed message to store that i turned it in,

JAMES ALAN R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KIRK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY T. 
Évaluation :
5

The truck I rented was 26 feet long but it handled so well. The truck was clean and there were no major driving issues (excessive shaking, wavering to one side, ect.) It did have a leak in the roof but it did damage anything so it wasn't a problem and I reported the leak to uhaul. Overall a very good experience and a surprisingly cheap rent!

Austin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rhonda M. 
Évaluation :
5

Great customer service, good overall experience.

john R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monique H. 
Évaluation :
1

More friendly agent- She said 5 things at rental - Name, license, want insurance, sign, bring it back field or triple rate for gas. When I returned van, closed with note "gone to bank". Waited 20 minutes for her to return. All she said is - will email final receipt". Receipt received was different day rate and milage calculation, approximately same total but 89 $per day vs. 19,95 $. Not a customer friendly experience. Van was not swept out when picked up, but was expected to be swept out on return.

Wayne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann V. 
Évaluation :
5

Nothng. Great service. Mary Ann is very pleasant and excellent in operating this facility.

James S. 
Évaluation :
5

Aucun

Charles T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELJOSEPH G. 
Évaluation :
5

Very nice staff! Thanks for all your help!

Zhi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIGALEXANDER M. 
Évaluation :
5

The windshield was very dirty, but the people were excellent, the truck was clean inside and easy to drive.

Maureen C. 
Évaluation :
2

The check in process and equipment were all good. Was very troubled that the person checking me in was a) not wearing a mask and b) was proudly sharing how she was unvaccinated. Extremely bothered by the lack of concern for others. I wont be renting from this location again.

ELIZABETHMARTHA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
3

The office was closed at drop-off.

STANLEYA L. 
Évaluation :
1

My uhaul was cancelled multiple times including the day we were ON OUR WAY to get the truck that was over an hour away. In the end, we wound up getting too small of a truck because the one I was promised wasn't available. Terrible customer service, terrible experience, and made moving ten times more stressful than it already is. Would NOT recommend. Will 100 % be paying the extra money for movers and peace of mind next time.

MATTHEWRYAN D. 
Évaluation :
1

I used my truck to go MAYBE 11 miles. They charged me for 110 miles after it was returned. The lady assured me I didn't have to do the self mobile check out and now I know why. Luckily my card was turned off so they could not take it from me. I have called. I have emailed. I have heard nothing from the franchise location OR Uhaul. I wish I would have read reviews before choosing this location, but quite honestly I didn't even think something like this was even fathomable. You will never get the 110 $you say I owe because I did not go 131 miles as you said I did. I needed it for a small in town move that was 9 miles. I generously gave myself 20 miles when reserving because it's not my first rental rodeo. Do better with servicing/auditing/supervising your small Franchise locations, Uhaul.

TAYLORANN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLYKAY Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DUANEBRIAN H. 
Évaluation :
5

Excellent- Customer service!!!

DORETHAANN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNDAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMPAUL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLA H. 
Évaluation :
5

MaryAnn was exceptional. She didn't hesitate to hook up my trailer to my hitch in heavy rain/storm. So much of a great lady she is. Thank you!

DAMILOLABEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANYNIRENE N. 
Évaluation :
3

This was after the truck I had a reservation for on Friday was not returned in time for me to move on Saturday. I had to make other arrangements for a Sunday move. That's why I used this location.

Walt H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAELANTONIO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M. 
Évaluation :
3

There's no lounge area while equipment is a way off.

Homer A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSS W. 
Évaluation :
5

The UHaul app is HORRIBLE. It never worked. EXTREMELY SLOW and would kick me out. After 3 attempts, I asked the store manager who happened to be there early for help. I had to manually check in. I lost almost 45 minutes. If not for the store personnel, this would have been a complete disaster. I WILL NEVER USE THE UHAUL APP AGAIN AND WILL TELL MY EXPERIENCE TO ALL TO AVOID EXTREME FRUSTRATION.

ALFREDWILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMEDSAMIR M. 
Évaluation :
3

Better customer service, they works as the person rent a truck every day and know everything, very serious, not kindness. For the rest the wake their work

MILVIADINORAH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary T. 
Évaluation :
3

A/C would be a good idea, it's unbearably hot in that store.

Aimee F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULMICHAEL G. 
Évaluation :
3

I had requested pickup at Chantilly VA but had to pick up an hour and a half away in Winchester VA. A 3 hour round trip to bring it back home to get it loaded. VERY INCONVENIENT.

Craig A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Very nice and professional.

Howard C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Duane H. 
Évaluation :
4

It was strange that this location was closed both times that we visited during posted business hours, but we were still able to drop off the equipment and keys without issue.

KARLYN V. 
Non les évaluations ont été soumises pour cet établissement.

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