Customer Reviews for Winchester Moving Supplies
(U-Haul Neighborhood Dealer)

2 316 évaluations

2258 Valley Ave   Winchester, VA 22601
(Wards Plaza Next to Valley Discounts)

(540) 662-2349

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 5h pm
  • Dim : 9h am à 3h pm
Heures d'ouverture spéciales
  • 9/25/2022 - 9/28/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(540) 662-2349

2258 Valley Ave
Winchester, VA 22601
(Wards Plaza Next to Valley Discounts)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 5h pm
  • Dim : 9h am à 3h pm
Heures d'ouverture spéciales
  • 9/25/2022 - 9/28/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

I rented this truck for a 24 hr time period. I used this truck for about 1/2 hr. The engine light came on shortly after leaving the parking lot. The gas was below1/4 tank. The steering was loose and the alignment was way off. Every bump the truck steering was shook and loose. The brake would squeal and the rim was black with brake dust. The truck wasn't washed or cleaned but wasn't filthy inside. The seat belt on drivers seat would stick in the buckle. I returned the truck due to these issues and needing to take my grandson to the emergency room for a high temperature. I feel that being charged the amount of $54,84 is ridiculous! I think this is outrageous and for a short amount of time, 3,8 miles driven with no gas change on the gauge and yet the full charge! I know my mother whose card this is on is very upset and wondering if we should rent from uhaul again. We have used this facility many, many times over the past years but never received this type of charge for a truck that needs to be pulled off the road and the use of it was below minimal. My email is pjisaacson@hotmial.com and I expect a response.

Pamela I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah D. 
Évaluation :
5

The rental person was very responsive and courteous.

Jonathan B. 
Évaluation :
1

Slow, computers not working well, lines that took too long to process, poorly run….

elizabeth H. 
Évaluation :
5

Great service

JOSE D. 
Évaluation :
4

All was fine .

JAMESANTHONY P. 
Évaluation :
5

I ended up putting $15 more in gas than I should have at the end of the rental. 7/8 tank is hard to do, I filled the tank to beyond Full. Clients should be required to return rentals at Full, and nothing less than Full. Full is a no brainer to fill up. Watching the fuel guage to achieve 7/8 while pumping is crazy. New van, great staff.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlo O. 
Évaluation :
5

Great guys to work with. 100 %

SCOTTSHEPERD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISAN L. 
Évaluation :
4

The gentleman who working that day was very nice and helpful. The windshield was covered in dead bugs. I would have expected at least a somewhat cleaner windshield.

John-Paul P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith C. 
Évaluation :
5

Great Customer Service I was explain clearly the full details of my rental. Merci

Greg W. 
Évaluation :
3

Paid for furniture blankets. None were in the truck.

Nick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse R. 
Évaluation :
1

Was supposed to be open at 9AM waited until after 10AM still nobody showed up. Didn't want to pay online return fee, called original rental location, they arranged for online return fee to be waived, returned online. Three customers showed up and left while I was waiting, all wanting to rent equipment but nobody at location.

James R. 
Évaluation :
5

Gentleman that registered the trailer that I made a reservation for ( confirmation #27348612) was very helpful. I can't remember his name but I want to say thank you for understanding my situation.

Bella D. 
Évaluation :
3

The employees need to record the gas in the vehicle better. It is my fault for not verifying before leaving the lot, but when I got to my destination (only about 5 miles from the lot) I noticed the gas gauge read much lower than it should have. The contract said it was 7/8 full when in fact it was only a little more than half a tank. I had to spend 35$ for only a 15 mile total trip to replace the gas. Again this is my fault for not first checking before leaving the lot, but the employees need to pay closer attention.

Lucus S. 
Évaluation :
1

I did everything right returned the way i got and got charge a $100 more then was supposed to fo no reason

Michael L. 
Évaluation :
4

Walk in is good the way it is . The online booking is confusing and complicated . Please simplify it .

JAMESANTHONY P. 
Évaluation :
5

The rep that you have on staff is the benefit to this location Great customer service !!

Sandra K. 
Évaluation :
4

There is no improvement. We were taken care of in a timely manner. Would recommend this UHaul to everyone.

james B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric W. 
Évaluation :
2

When walking up to pick up my trailer at the Winchester, Va store, I witnessed one of the most unprofessional conversations between a female employee and a female customer over the customer not wanting to wear a mask. This is in August of 2022 not 2020. Long story short, it was about 30 seconds of back & forth yelling, cussing, and calling each other various adjectives that finally ended w/ “get the f*** out of my store, I'm not renting a f*****g thing to you.” When I walked in & was told I needed a mask, I asked if they had one to provide and was told “no but you need to have one on”. If it wasn't for already reserving a trailer that was needed to get my kid to college that morning, I would have walked out. I walked back to my truck & happened to find a mask shoved in my glove box. Word of advise, if the demand is ‘no mask, no service', be prepared to hand one out when needed. Not just berate customers as they walk in the store.

Kevin N. 
Évaluation :
2

Manager(s) did not show up to store until 15 minutes after my reservation time. I was waiting along with several other people who also had reservations. Store signage indicated it was open, but the door was locked. When manager(s) finally presented, they were rude to customers and chastised others for not wearing masks (this should be posted on the website when making the reservation if they wish this to be a requirement). Overall the customer service was abysmal and I would not return to this location if I had to deal with these managers again.

Nathan D. 
Évaluation :
1

I sent this email to Service last week after my rental incident. You have failed to respond so here is another chance. Customer Service: Not sure why my reservation is still showing active. I have returned the vehicle as instructed by your employee. The keys were left in the Drop Box as the vehicle was returned at 2:15 PM 8/6/2022. Also, just want to let you know how dissatisfied I was with the customer service. My pickup time was at 11:00AM and there was a sign in the window that we will return at 11:00AM but it was after that time that they finally arrived at the store. I gave them my reservation and they completely ignored it. Since the Vehicle was scheduled online on 8/2/2022 and I also talked to a customer service rep, I thought everything we discussed was done. To my surprise I never received any further correspondence from Uhaul. When I tried to pay in cash they refused stating that the Pickup was only available using a Credit Card. That was not possible since the items being moved was for an Estate account and no Credit Cards are available from that account. We had previously secured the vehicle using a Credit Card online but they told us they did not have access to that card but had all of the other information we filled out online to include the Drivers License info. The employee then told me she did not like the tone of my voice but I told her this is the way I talk (I had a Mask on) and was at least 15 feet away from her as instructed to stand behind the BLUE LINE. She also told me if I didn't like it then to leave without the vehicle. I thought Customer Service was one thing a company teaches their employees. Finally after I had to use my personal Credit Card she was satisfied with that part but then proceeded to take a picture of the driver's license of the person who would be driving the vehicle (Both Front and Back) on what looked to be a personal Cell phone which is unacceptable. A photocopy would have worked, It is unlawful to do such a thing without the person's consent which was not conveyed to us. Not sure how Uhaul does business but this will be the last time I use your company. Also I want all of my information Credit Card and Account information purged from your system and also my Sons Credit Card info that is possibly linked to my account. If you would like to further discuss this matter then you can contact me at my mail account or call my phone number. With all this being said I would expect a refund for such unprofessional service.

Colby O. 
Évaluation :
1

Got to drop off, it was closed. Parked truck, keys in drop box waited for callback from uhaul. Finally got receipt next day via email.

Sandra F. 
Évaluation :
5

Everything was perfect . The employees there were nice and professional . It was a pleasure .

JAMESANTHONY P. 
Évaluation :
4

Have an eimployee available in the store. From 9am-12noon, no one was around to assist. Self pick-up and return did work fine, but there's no failsafe if it doesn't...even during regular working hours.

Thomas T. 
Évaluation :
1

Rented 2x from this facility, will not do it a 3rd time. At least the 1st time I got my truck with no issue - I just had to deal with the attitude. The 2nd time, the guy was an ass. I was having trouble with my pick up and the guy more or less threw me out of the store stating he was "closed" even though I was there within posted business hours. Thank goodness for the help I received via that 1-800 number. As a UHaul fronted store, this location is an embarrassment to the brand.

Shane R Smith S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan T. 
Évaluation :
2

Staff seemed bothered and annoyed to help customers who had reservations. When I arrived to pick up the truck I had reserved online, over a week prior, the truck size I reserved was not there for me to pick up. I had to rent a larger truck than I had reserved. There was broken glass throughout the back of the truck that I had to sweep out, before being able to load my items. When I dropped the truck off, the person working in the location saw my teenage son situating the back of the truck. As I was telling them about the broken glass and that I had cleaned it out, as much as possible, and that it was there when we got it home and not done on our rental, all they focused on was the fact that the blankets we rented weren't folded. No response to the fact that I had to clean broken glass out of the truck before using or acknowledgement that I did clean it out for them; however, they rudely said "are you leaving those blankets that way"? When I said no that I would be folding them before closing the back, they responded, "because I will charge you if you do". There was zero customer service offered. I work for a large community organization in the area and specialize in marketing, chamber of commerce events, etc. I will not recommend this location to anyone to use. I was able to move and the truck served the purpose; however, the experience was terrible and I felt that I, as the customer, was inconveniencing the staff. I was using a service that I paid for fully. A customer should never be put in the position to feel that the staff providing this service is doing them a favor by providing the service being paid for.

Misty B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan W. 
Évaluation :
2

Customer rep was not welcoming. After processing the rental I had to hook up to my truck. I've done hookups before so it wasn't a problem. I'm just used to other uhaul reps coming out with you and walking through the process and taking pictures to verify the hookup.

Stephen A. 
Évaluation :
3

Truck needs transmission repair as well as an alignment! The steering wheel had to be turned halfway to the left to drive straight. It was so hard for me to keep vehicle steady! The check engine light was on the whole time. Was very scared driving the truck. I like this location that wasn't an issue! But I also had to be switched to this location because the place I had a reservation refused to give me a truck. I was two hours late getting moved and because of that got caught and had to move in the rain. I was not happy with this experience at all ! Being told by the other location Yes I see your reservation and I don't know why they keep sending people here I don't have trucks! I was doing a local move and he impressed upon me he prefers one way! Not sure if he gets more money for one way. But I was a nervous wreck trying to figure out how I was gonna get a truck. Thank god the representative on the phone helped me. I thank god for her.

KIMBERLEYDAWN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSSROBERT F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sean B. 
Évaluation :
1

I returned the truck after hours and the app kept giving me an internal error every time I wanted to load a picture. I had to leave not knowing if the check out went through. In general my experience with U-HAUL was negative, I booked the truck one month in advance and scheduled the moving help (which they charge you right away when you book the moving help) and until the day before my move there was no truck available in the pickup location. They switched the pickup location back and forth and even changed my pickup time to a time after my help was scheduled on my reservation (all this happened in the last 24 hours before my move); they said one thing over the phone and showed a different location online. When I left on the moving date I still was not clear on what location to use.

Roberto S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom M. 
Évaluation :
3

Truck needed to be serviced. Engine light was on. Was not fully cleaned out prior to me picking up. The man running the store was great though. No issues with you service. Just felt the truck wasn't maintained.

Robb H. 
Évaluation :
4

They didn't have the furniture blankets I was hoping to use but to be honest, I ordered the truck just two days prior to picking it up so that likely had a lot to do with it. The gentleman at the store in Winchester was professional and friendly. I highly recommend and would use them again!

Craig B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy B. 
Évaluation :
5

I actually picked the replacement truck up at this location. I didn't drop anything in g off here. My drop off was in NC.

LISA EVE G. 
Évaluation :
5

because the gasoline it's expensive rigth now I think company should pay for the extra gas custumer leave on the truck because we can't figure out how much gas to pump in a trip 🥴

montoya B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GORDON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronal A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan K. 
Évaluation :
5

Pharon was professional, courteous and efficient.

Caroline B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerrold A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn S. 
Évaluation :
2

The Gentelman working for uhaul company was not respectfull at all.did not to know how handeles the business.

SAEED H. 
Évaluation :
1

Due to some good luck, I was able to return the vehicle a day early. I arrived at the storefront to find that even though the sign on the front door said they were open they had closed two hours early. The next morning I received a rather curt phone call from a staff member indicating I needed to bring the keys in immediately because he needed to move the truck. I explained that I was in the middle of something and would get there as soon as I could. When I arrived in the store I indicated to him my concern that they were not open when the posted sign and their posted hours indicated they were. His response bordered on discourteous and my estimation of his customer service skills place him very low in the continuum. I was angry enough and his response that I didn't even take the opportunity to discuss the option for a refund as the vehicle was back a day early. I will seriously consider using another provider should the opportunity arise.

Neil B. 
Évaluation :
3

More friendly would really help.

Angela J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antoine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Great location with so many ways to help you move The staff friendly and helpful Great service

Jack S. 
Évaluation :
3

Helpful service and good follow up from Jaron the proprietor.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay P. 
Évaluation :
5

That location had more moving accessories than I never knew existed. I would and will highly recommend this location Friendly service and great support. Thank you UHaul

Jack S. 
Évaluation :
5

I like the NEW MANAGER.... Keep him!!

George S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas D. 
Évaluation :
5

The vehicles are parked to close together, especially the trailers. It was hard to maneuver the van out of the spot because the yrailer was parked too close to front of van

Lisa D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Frederick B. 
Évaluation :
4

The young man who runs this office is very polite, helpful, and professional. A great improvement over the previous person.

JOHNIGNATIUS W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIMMIE D. 
Évaluation :
1

The owner was rude and unprofessional. He yelled at me on the phone and hung up when i called about a questionable fuel charge.

Brittany G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley K. 
Évaluation :
1

The Winchester Moving Supplies 2258 Valley Ave Winchester, VA 22601 is absolutely the most unprofessional place I have ever been to. U-Haul as company is very professional and does not deserve to be represented this way. This place makes you look very bad. It will be a very long comment if I list everything that happened to me. You need to stop doing business with this place. If you are interested to know what happened call me 540-878-8453. Afshin Ghafouri

Afshin G. 
Évaluation :
2

We had a reservation and price. When we got there (I had also already done precheckin). We were told it would be $150 Our reservation was for $89 which included insurance and a dolly. We said no, and showed him our reservation. He let us see his screen which did not match ours. We needed to get this done as they were closing so said we would deal with corporate later for a refund. Told him to take off the dolly. This meant he had to rekey everything and guess what. This time the price was correct. No apology or anything. Will not use them ever again. In addition, the trailers require you to lift them up on your hitch weight is around 200# and they have no crank system. you also are on a hill so if you remove the block, it could roll. very poor setup and customer service.

Russell H. 
Évaluation :
5

Great Check-in experience. We will be using you again when we move from storage to our new house!

Keith C. 
Évaluation :
4

The young man who helped me was awesome!

JEFFREY S. 
Évaluation :
4

Very helpful representative.

JOHNIGNATIUS W. 
Évaluation :
2

They where not available for me to pick up my truck and had to switch my reservation to online full day

Patrick T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mason M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Elias M. 
Évaluation :
5

My experience with the U-Haul app was terrible and frustrating. U-haul already has my license info. Why did I have to input it again? Why a headshot? Why was calling a reference necessary? I will do my best to avoid ever having to use the app again. Pharon - the clerk - was very helpful though. He had to accommodate 5 somewhat annoyed customers - three of whom had been waiting to get their trucks for 30 minutes. He did a good job to resolve the problems and get us out the door. Truck was good.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paula W. 
Évaluation :
1

I made a reservation then two days later UHaul cancelled the reservation and offered a truck less than half the size I needed. I called and found another location an hour away and the rep transferrred the reservation. I confirmed online, then when we tried to pick it up received an error message and had to wait until the location opened to check out the vehicle. Horrible

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elecca M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SASHA N. 
Évaluation :
5

The costumer service was amazing!

Nicole M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene M. 
Évaluation :
5

Very Professional staff and efficient, outstanding Communication and ease of equipment rental! Best U-Haul center I have ever dealt with !

GEORGE S. 
Non les évaluations ont été soumises pour cet établissement.

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