Customer Reviews for Winchester Moving Supplies
(Concessionnaire U-Haul dans le voisinage)

1901 évaluations

2258 Valley Ave   Winchester, VA 22601
(Wards Plaza Next to Valley Discounts)

(540) 662-2349

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 5h pm
  • Dim : 9h am à 3h pm
Heures d'ouverture spéciales
  • 4/21/2021: 9h00 am - 1h00 pm

Services dans cet établissement :

Pour nous contacter

(540) 662-2349

2258 Valley Ave
Winchester, VA 22601
(Wards Plaza Next to Valley Discounts)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 5h pm
  • Dim : 9h am à 3h pm
Heures d'ouverture spéciales
  • 4/21/2021: 9h00 am - 1h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The breaks were sooooooo bad on this vehicle. No fault of the locations, because they're great. But the truck was almost too dangerous to drive with the current condition of the breaks. We've been renting 26' trucks for years from this location.

STASIALEIGH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORETHAANN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PETERDAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mercedes M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robyn S. 
Évaluation :
4

Very helpful representative.

Ruth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phillp P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYLANN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary P. 
Évaluation :
5

Great service, super friendly, helpful. Thanks so much!

Amy G. 
Évaluation :
4

We had to sweep out the back of the truck before we loaded. Truck should be fully fueled upon pick up. Our truck's fuel was slightly below 3/4 full.

BRIAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrea S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMESCEBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HENRYFRED H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
1

They charged me 13 $for dropping off they key because I couldn't access the internet. Then they charged me twice on my bank account for the rental and I had to wait 7 days to get it back. They caused me to have over draft fees. Don't deal with this company!

JAMESGOOSE G. 
Évaluation :
1

Had multiple issues of being overcharged renting u hauls this summer.

Daniel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEYLYNN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ADRIANTHOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLYJUNE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELINDA C M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
1

Tire monator light on no eqiment blankets dolly snow covered ice conditions

DONALDLEE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Very easy order, pick-up, and return.

Jacob L. 
Évaluation :
3

The store should be organized better in order to feel more inviting and promote a good image.

ENRIQUE P. 
Évaluation :
4

When a client has a ONE WAY trip give a courtesy call to see if they are still coming because you never know what could have happen a flat tire, an accident, etc. Just to cancel a reservation and not follow up makes you look like you don't care about your customers at all.

CHAD P. 
Évaluation :
5

Very friendly staff who really seemed to know exactly what they were doing.

Schuyler D. 
Évaluation :
5

Everything was fine!

MICHAEL TIMOTHY B. 
Évaluation :
3

This location was a little less than what I expected but they were organized and had me out the door in a few minutes.

CARL T. 
Évaluation :
4

Service was fast and seamless. Staff was friendly.

KEVIN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HEATHER C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Graeme W. 
Évaluation :
1

Customer service was absolutely ridiculous. The woman who “helped” us was extremely rude. We were also charged an additional 30+ dollars for “equipment fees” which zero explanation as to what this is for.

MATTHEWGENE H. 
Évaluation :
3

Employees were not wearing masks during Covid. Employee did not obtain necessary info or designate a drop off location on the contract. Employee did not offer to hook up trailer. We were told to hook it up and then drive by so she could check it.

THOMASCARL H. 
Évaluation :
1

I rented a truck to go 200 miles or more. I was told after the fact that I had to return it to the original store 🙄

Bobbie M. 
Évaluation :
5

Fast and courteous service.

Ronald G. 
Évaluation :
5

I was sent a final bill with an additional charge that did not specify the charge. Now I have to contact the uhaul office to explain the charge. This is inconvenient and a problem with your system.

Stanley L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry T. 
Évaluation :
3

The location did not have a previously scheduled reservation on file.

DENNISOWEN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa B. 
Évaluation :
3

If you rent for a day and are late returning the equipment there should be an hourly charge ,,especially for loyal customers ..

JENNIFERLYN S. 
Évaluation :
5

Fast and convenient service. Will definitely use again. Only issue the employee that was working wasn't wearing a mask which made me uncomfortable. Please fix this issue. We are in a pandemic!

HARRY LENEIL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODDEDWARD J. 
Évaluation :
5

They were very friendly and made the process really simple. Thank you!!!

Adam K. 
Évaluation :
5

I was told I could get the rental for 50 $less if I returned it to Leesburg. Since that was further away I declined as I would be over my mileage limit. I ended up getting charged an extra 4,84 $ as I was over the limit by 11 miles. If you wanted to keep my business you should have waived those extra mileage charges.

DEBORAHJACOB B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brentton W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Farnam B. 
Évaluation :
5

Merci.

Phillip M. 
Évaluation :
5

Great service and friendly people

CYNTHIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLYRENEE G. 
Évaluation :
5

Deborah was stellar!!

laura E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salieu J. 
Évaluation :
4

I'm not sure why the truck couldn't have been available before opening with the dropbox and selected mobile pickup. The truck was pretty dirty, but otherwise, everything was smooth. The mobile app process is atrocious.

Brandon T. 
Évaluation :
5

Very Friendly and professional

Michael N. 
Évaluation :
4

I don't know if anything this is my first experience!

Robert U. 
Évaluation :
3

The store was not very appealing. It was small and not as well organized or well stocked as some U-Haul stores we have visited. The truck ran well but was clunky and very noisy. It rattled in the lower gears. A big plus was the inclusion of a hand truck in the back of the truck. Another plus was that we reserved a 10' truck but none were available so they gave us a 15' truck for the same price.

HARVEYRICHARD D. 
Évaluation :
1

The axel of the uhaul completely fell off and nearly killed us.

Jack M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIBBYJANE W. 
Évaluation :
3

The truck drove, but it was old and falling apart

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lindsey T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fuh-Shing P. 
Évaluation :
1

I will be calling customer service and make a complaint

DOUGLASGLENN J. 
Évaluation :
4

The woman who runs this location, Maryanne, is excellent.

STEVENBRITNELL H. 
Évaluation :
1

I traveled from West Virginia to this location to pickup up a 15' foot truck and was not very familiar with the area. My GPS took me to a once large shopping mall that had diminished to what looked like maybe four merchants. I circled this Valley Ave., parking lot attempting to locate the U-Haul office, but there was a line of people (the majority were not wearing masks) that stretched about a half mile and attempting to get into some kind of bargain store in the mall's row of empty properties. I called the Valley Office U-Haul to ask were they were located because I could not see the office through the crowd from my vantage point, and a rude and short tempered lady gave me several land marks, which I identified one for her, but she stated that there was nothing further she can tell me other than what she had! When we finally saw the U-Haul through the crowd, my wife and I walked through a crowd towards the office and were challenged by some in the crowd of our jumping the line and threatened us. When we finally made it into the office there were two women working the counter and seemed as if they had just walked out of the establishment's backroom from a bad night's sleep. They were both wearing pajama bottoms. They were both cursing up a "f*ck" assault with each other about the crowd outside and how one posted something on Facebook with a photo of the crowd. The entire time my wife and I are standing there simply wanting the keys and direction to the location of the truck so we could get out of there, yet have to listen to these too argue about how they were no longer going to keep the store open while those people were lined up outside. Twenty-minutes later I get the keys to the truck, get pointed in the right direction from the customer service desk, and then the two U-Haul workers walked out behind my wife and I, and closed the Valley Ave., site. This is the worst experience I have had with ANY moving company and I served 30-years in the military and had plenty of moves. I paid money to get a service for a simple truck that was very time sensitive and this experience turned into my having to be extra polite with two customer service representative so they can stop bitching and give me they keys and contract. HORRIBLE SERVICE!!! Will your good sense of customer service or living by the "Golden Rule," propel you to offer me a partial refund for the trouble I encountered with the Valley Ave U-Haul establishment? If you have any questions you can contact me at: 757-775-0980 or 304-856-2930. Thank you for your time and consideration.

FAUSTO ANTONIO J P. 
Évaluation :
5

Lady at counter was extremely knowledgeable and helpful during a stressful time.

TERESAGAIL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESDANIEL L. 
Évaluation :
5

Always good service at this location

Dale S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
3

Windows were dirty both inside and out. Wheels were out of round or balance. Excessive vibration at highway speeds.

Valentin K. 
Évaluation :
3

Go truck, low milage, all went well ,no problems.

VALENTINTHEODOR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETHMARIE C. 
Évaluation :
5

Staff and quality of service was top-notch. My only issue was that the windows were very very dirty inside and out. Quick, easy, informative. I was asked if I needed more supplies, I was given information about insurance and all applicable benefits. 10/10 would recommend.

Danny D. 
Évaluation :
4

Very nice people, truck was in good working order and was clean. Easy people to deal with for renting a truck.

Brandon L. 
Évaluation :
5

Provide a bit more detail on the location, such as name of shopping center..my gos took me to wrong place!

Carol M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE ARNETT J. 
Évaluation :
1

They over charged me because they couldn't see my contract. The lady knew my total was wrong but still charged me anyways and said her boss would call me. Her boss never called me. This makes uhaul look bad. I'm still waiting to hear from someone.

Dixie S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESALLEN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Helmut W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juana T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRYFRED H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erinn J. 
Évaluation :
5

Great service, easy terms, can't go wrong@

Lisa C. 
Évaluation :
5

Always a great experience. This location is my go to place for all my trailer needs. Why buy a 2 000 $-3 000 $trailer when you can rent one for 25 $including insurance! I'd have to rent it 100 times before I'm at a loss. Additionally, there's no upkeep or personal property tax. It's clearly a win-win. Thanks to your entire team!

Mark R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Louis B. 
Évaluation :
5

They both went above and beyond what they needed to do. They made our experience such a pleasant time.

Julie G. 
Évaluation :
2

Put a bigger sigh over the door. Make sure trucks are in top condition. The driver's seat could not be moved forward. The truck wouldn't start easily as the ignition switch is faulty probably.

BARBARA D. 
Non reviews have been submitted for this location.

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