Customer Reviews for Winchester Moving Supplies
(Concessionnaire U-Haul dans le voisinage)

2042 évaluations

2258 Valley Ave   Winchester, VA 22601
(Wards Plaza Next to Valley Discounts)

(540) 662-2349

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 5h pm
  • Dim : 9h am à 3h pm
Heures d'ouverture spéciales
  • 9/22/2021: 9h00 am - 1h00 pm

Services dans cet établissement :

Pour nous contacter

(540) 662-2349

2258 Valley Ave
Winchester, VA 22601
(Wards Plaza Next to Valley Discounts)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 5h pm
  • Dim : 9h am à 3h pm
Heures d'ouverture spéciales
  • 9/22/2021: 9h00 am - 1h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELJOSEPH G. 
Évaluation :
5

Very nice staff! Thanks for all your help!

Zhi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIGALEXANDER M. 
Évaluation :
5

The windshield was very dirty, but the people were excellent, the truck was clean inside and easy to drive.

Maureen C. 
Évaluation :
2

The check in process and equipment were all good. Was very troubled that the person checking me in was a) not wearing a mask and b) was proudly sharing how she was unvaccinated. Extremely bothered by the lack of concern for others. I wont be renting from this location again.

ELIZABETHMARTHA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
3

The office was closed at drop-off.

STANLEYA L. 
Évaluation :
1

My uhaul was cancelled multiple times including the day we were ON OUR WAY to get the truck that was over an hour away. In the end, we wound up getting too small of a truck because the one I was promised wasn't available. Terrible customer service, terrible experience, and made moving ten times more stressful than it already is. Would NOT recommend. Will 100 % be paying the extra money for movers and peace of mind next time.

MATTHEWRYAN D. 
Évaluation :
1

I used my truck to go MAYBE 11 miles. They charged me for 110 miles after it was returned. The lady assured me I didn't have to do the self mobile check out and now I know why. Luckily my card was turned off so they could not take it from me. I have called. I have emailed. I have heard nothing from the franchise location OR Uhaul. I wish I would have read reviews before choosing this location, but quite honestly I didn't even think something like this was even fathomable. You will never get the 110 $you say I owe because I did not go 131 miles as you said I did. I needed it for a small in town move that was 9 miles. I generously gave myself 20 miles when reserving because it's not my first rental rodeo. Do better with servicing/auditing/supervising your small Franchise locations, Uhaul.

TAYLORANN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLYKAY Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DUANEBRIAN H. 
Évaluation :
5

Excellent- Customer service!!!

DORETHAANN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNDAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMPAUL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLA H. 
Évaluation :
5

MaryAnn was exceptional. She didn't hesitate to hook up my trailer to my hitch in heavy rain/storm. So much of a great lady she is. Thank you!

DAMILOLABEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANYNIRENE N. 
Évaluation :
3

This was after the truck I had a reservation for on Friday was not returned in time for me to move on Saturday. I had to make other arrangements for a Sunday move. That's why I used this location.

Walt H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAELANTONIO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M. 
Évaluation :
3

There's no lounge area while equipment is a way off.

Homer A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSS W. 
Évaluation :
5

The UHaul app is HORRIBLE. It never worked. EXTREMELY SLOW and would kick me out. After 3 attempts, I asked the store manager who happened to be there early for help. I had to manually check in. I lost almost 45 minutes. If not for the store personnel, this would have been a complete disaster. I WILL NEVER USE THE UHAUL APP AGAIN AND WILL TELL MY EXPERIENCE TO ALL TO AVOID EXTREME FRUSTRATION.

ALFREDWILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMEDSAMIR M. 
Évaluation :
3

Better customer service, they works as the person rent a truck every day and know everything, very serious, not kindness. For the rest the wake their work

MILVIADINORAH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary T. 
Évaluation :
3

A/C would be a good idea, it's unbearably hot in that store.

Aimee F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULMICHAEL G. 
Évaluation :
3

I had requested pickup at Chantilly VA but had to pick up an hour and a half away in Winchester VA. A 3 hour round trip to bring it back home to get it loaded. VERY INCONVENIENT.

Craig A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Very nice and professional.

Howard C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Duane H. 
Évaluation :
4

It was strange that this location was closed both times that we visited during posted business hours, but we were still able to drop off the equipment and keys without issue.

KARLYN V. 
Évaluation :
5

Confident experience. Great job.

DANIELRAY B. 
Évaluation :
1

Uhaul changed the location of pick up multiple times and then proceeded to cancel half of the order without telling us.

KATHERINE B. 
Évaluation :
5

Good location. Clerk was nice even though the A/C was out in the store on a 95 degree day!

MICHAEL TIMOTHY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALDCLAYTON S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
5

Fun

WILLIAMVENTURA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
5

The lady who helped me was so nice! Prices were reasonable. Will use again when needed.

RACHELKIRKLAND C. 
Évaluation :
3

The Winchester U-Haul location had a MUCH HIGHER RENTAL FEE than surrounding locations, but was the only location that had the larger size trailer that was needed. Appealed to U-Haul Corporate for resolution.

AUGUSTKARL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dave A. 
Évaluation :
1

I need to speak to someone concerning contract #20427987 I was overcharged about 70 $! Ive called Winchester moving supplies no one answers the phone ! Ive called 5 times since yesterday at various times. Please respond to my text Thank you Mariellen Synan

Mariellen S. 
Évaluation :
4

The support provided to load the truck demonstrated expert skills - they effectively and efficiently loaded the belongings so that no damage occurred and all material would arrive safely. The UNLOADING team was absolutely superior - friendly, energetic, and patiently aggressive - when a decision was made about where to place a box or piece of furniture, they made it happen quickl1y

WILLIAMAARON S. 
Évaluation :
5

Mary Ann was incredibly helpful and just plain kind. She did such a great job for us. I know she works very hard and I appreciate her excellence.

TODDWILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
3

Have the equipment at the location that I reserved it at. I had to go to another dealer to pick up the truck.

JOHN O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
1

Different price quotes everywhere. 100 $more to rent truck and trailer and get this I turned everything in 1 day earlier . I IMHO a rip off ..outrageous prices . Pity us at their mercy . Go somewhere else if you can

JAMESANTHONY P. 
Évaluation :
4

Place was a bit disheveled but the lady was super nice.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEWS A. 
Évaluation :
1

This was a very painful experience. I spoke with the Manager, Matt, at the Uhaul location in Herndon, VA to schedule a pick up for July 24th in Winchester, VA for a 15ft truck. Matt confirmed my reservation, but the confirmation email I was sent stated West Virginia as the pick up location. I called the Herndon facility numerous times over a couple days, and when I finally spoke with Matt again, he said he was unable to fix the location and said I needed to call VA traffic control, however, he gave me Maryland's Traffic Control Number. I spoke with Ephriam on 7/15/21 at the MD Traffic Control. He said he fixed my pick up location to be Winchester, VA, but recommended I still call VA Traffic Control to verify, and provided the correct phone number. I called VA Traffic control and spoke with Ivania on 7/16/21. She stated that, unbelievably, no one had updated my reservation yet, and the pick-up location was still WV. Ivania claimed she updated the pick up location to be at Sunoco, North Loudoun Street, Winchester VA at 9am, Saturday, July 24th. Unfortunately, when I arrived at the Sunoco/North Loudoun Street location, a gentleman, "K" (Short for Karul, I believe he said), informed me they did not have a truck for me. Per his system, my reservation was for the following day, Sunday July 25th, even though my email confirmation/reservation states the correct date being Saturday the 24th. I spent an hour there calling different Uhaul locations and having K call different Uhaul locations to find an available Uhaul. K called VA Traffic Control, who scheduled me to pick up a truck in Ward Plaza. I arrived at the Uhaul dealer in Ward Plaza and had an unpleasant experience from a customer service perspective, with the lady working. Additionally, the computer was down which added another 20 minutes onto the process of checking out. All in all, this was a very difficult experience and it took an hour and forty minutes to get the Uhaul after arriving. I appreciated K's effort at the Sunoco/Loudoun Street location in finding me a truck, however, due to this entire ordeal I would not utilize Uhaul's services again.

AARONSIRIUS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene W. 
Évaluation :
5

No suggestion for improvement. Did not have to go into office. Gal was outside working on another rental when I pulled up. She asked if I was dropping off the trailer. She entered the relevant info on her handheld device and showed me where to unhitch the trailer. Fast and efficient. In less than 5 minutes I was on my way. Paperwork followed via email. No hassle about being a little over 48 hours.

HS N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULALAN S. 
Évaluation :
2

When you have posted hours of 9-5 there is an expectation that there will be someone there to help you. Also, the check in and drop off application is useless. It doesn't work. Finally, I dropped off at 3 pm the day before and was charged for the extra day since there was no way to check in properly. Received a bill 24 hrs later. Not good customer service.

Lisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODOREMCDONALD W. 
Évaluation :
4

Store employee very courteous and helpful

GEORGEROBERT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDDUANE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMASTODD T. 
Évaluation :
3

Truck is mechanically in poor shape. Steering is very very soft Fuel gauge read as full but when I went to fill after just 30 miles of use it took over 15 gallons and hadn't even filled ip the tank. Then when parking the truck it suddenly read empty. This is a big problem

STEVENJAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEYLYNN L. 
Évaluation :
3

The shop could look more professional to increase supply sales.

STEPHENPAYNE S. 
Évaluation :
2

The lady who checked in when I called was rude and left me hanging on the phone. I finally just hung up.

Yalonda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDPAUL S. 
Évaluation :
5

Perfect service

RALPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
4

Keep up the good work, representative at the location was extremely pleasant.

DEIDRE J. 
Évaluation :
5

Whoever the lady is behind the counter should probably get off the phone with her boyfriend (who sounded like he was in jail) when customers come in and not talk about her “name change but things to need to change before that happens.” She should not be on the phone with anyone having a conversation while in the middle of helping customers.

Melissa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMY F. 
Évaluation :
3

Counter person could be more customer friendly:

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD M. 
Évaluation :
5

Very nice lady and very efficient

Frank M. 
Évaluation :
4

Friendly and helpful staff!

GREGORYJOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEYLYNN L. 
Évaluation :
1

Store should be open on days and times indicated on sign and internet.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hyrum S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC D. 
Évaluation :
3

Original mileage calculations were based on door to door from my home in sterling VA to the storage in Clifton forge VA. I was promised an extra 100 miles to cover the distance of the pickup location and drop off location. This never happened. Alternatively a higher (attainable) estimated mileage from the beginning would have been helpful.

James B. 
Évaluation :
1

Picked up truck. Also rented 2 dollys.. Spoke to employee hours prior to pickup, she noted she was going to place dollys in truck.Got the truck home and no dollys. Were fully charged for both of them on final bill..still no refund. Truck power steering was AWFUL.. Back door kept coming off track.. Save your time and go to a better location!!!

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRIANN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
4

It was perfectly fine.

PATRICKJ H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET M. 
Évaluation :
5

The staff was excellent. Got in and out of there quickly. The truck served it's purpose but there was hot air blowing directly on my right foot. I suspect that it was a gap in the engine cover because I only felt it while moving. The temperature outside was 90 degrees and the hot air from the engine made it worse. It was a short trip...no harm.

David D. 
Évaluation :
1

Won't use this location again

Jennifer B. 
Non les évaluations ont été soumises pour cet établissement.

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