the store owners of windsor convenient store are amazing, they communicate in detail and was happy to answer all the questions ive asked.
Michael Mc Brayer
Customer Reviews for Windsor Park Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The reservation was incomplete, service good but slow and the truck was very very dirty, full of dust everywhere.
Alejandro SlebiThe back of the truck was dirty with rocks and some left over garbage. The front was dirty and unkept, and there was no windshield washer fluid in the vehicle, so the dirty windshield was hard to see through. The mileage meter went up as soon as we pulled away from the parking spot. And when I informed the worker they told me it isn't their problem that i would have to pay the extra regardless. They asked for more gas than necessary saying if it was under full even by a little they would charge extra, so they ask us to "over fill" ... over all probably won't rent from this location anymore. I had full conversations with the owners in the past without any language issues. Suddenly when I am bringing an issue I have with their service, they do not understand me? I was patient and polite, yet I feel disrespected at the end of this transaction.
Justin LongmuirI was not happy about the lady at Regent location who said you can't reserve a utility dolly that it was first come first serve but that wasn't right and I was not happy . So lucky they had lots on Dufferin local
Jackie DowswellThere were no moving blankets available as I'd requested when I booked the truck. The box of the truck wasn't swept out and there was gravel on the floor. The windows were filthy and there was no windshield washer fluid. When we returned the truck the man at the store couldn't process the return while I was there. It was resolved about 1/2 hour later.
Kathy EdenCommunication skills of the proprietor (lady) are weak. Her excitability when asked about charges incurred is a distinct turn-off. Her daughter, on the other hand, is much more effective in dealing with clients (there were several of us in the store). I admit I am not a frequenter of the store. I only used your company because of its proximity to my home. The van was dirty/unwashed externally. It's interior appeared to have been swept but was still dirty. While I would refer friends to your company for a vehicle/van, I would not recomment the location.
gary hornungI booked 15 foot truck Saturday afternoon to pick up at 5 pm Sunday. I showed up at the U-haul location at 5 pm and was told that the truck i booked was at the repair shop and all that was available was the short trucks. Because I needed the truck right away i agreed to the shorter truck. The first truck I was given, the key would not work in the ignition. the next truck i was given had paint missing off the truck and the drivers door had to be slammed to be shut properly. Because the tuck was shorter then i needed, I could only get part of the stuff moved and had to bring the truck back early. When I returned the truck, there were 2 of the trucks i requested in the parking lot.
David CampbellThis is a tiny convenience store, not a full service U Haul depot. If I needed any moving supplies I'd be out of luck because I didn't notice any on hand.
Wes BellmoreHire more employees, it’s was extremely difficult for the guy to work for the uhaul customers and other customers.
Habibur RahmanRien
KEN CARRUTHERSProfessional, and fast. Great location.
steven jenneTruck required a roadside assistance call due to a completely dead battery, however, uhaul roadside assistance was very helpful & found a roadside assistance provider that came out & was able to get the truck up and running within a couple of hours (I was out of town by about 40 mins).
Darryl HowardThis owner was very cheap. I refuel the vehicle and brought back in time. but they ask me to refuel it and said it was not exactly what i used. i actully filled more than what i used. The miles on the vehicle also showed what i used. First experience worst experience.
Ashish MishraYour prices have gone way too high. You say 19,99 but you take rental charge and rental rate and on top mileage. I am never gonna take uhaul ever in my life from now.
Mayank BhattMake sure the truck is clean. Is full of fuel. And dont charge for what i didnt use. Also didnt have moving pads or a strap for the dolly.
Melissa LavergneI was to have the truck until 10am Saturday May 06 2023. At 5:45 pm on Friday May 05 2023 they wanted the truck back. His English was not too good, so I don't know why this happen.
Thomas MelansonUnit should have maintenance regularly
paolo fuentesThanks .
Mykola KosarenkoConvenience store staff were friendly and fast.
Lee HuscroftThe guy who assisted us was great!
norbert cabralWash your trucks
JOSEPH TOUSIGNANTAll is good.
JEAN RENE KWILU MONDOCheck engine light was on. But truck ran fine.
Dave PurpurYour portal system was extremely slow and not user friendly . It wasted about 30 minutes of my time
OLUWASEYI OLUYEMILanguage barrier is a bit of an issue.
Stephen McGillClean but the vehicle needs to be serviced
Amanda MorrellThe cabin was absolutely filthy. Cigarette ashes and awful smoke smell. The dash and steering wheel and all other surfaces were disgusting. The wire spool on the overhead door on the cargo area was so poorly maintained that it prevented the door from fully closing. The transmission flipped into tow mode by itself. The people working at the location never apologized. Only asked me if I had bought the extra insurance as if it was my fault tjat I broke something as opposed to the obvious lack of maintenance. Terrible experience
Houman ShoaaiAgent doesn't speak fluently, he assigned a truck that wasn't in good condition then it took him almost an hour to give a new truck. He prioritized other customers buying groceries above Uhaul customers. He made sure he sold to everyone on the line before attending to me. It wasn't a nice experience at all, I regret picking up from this location.
Oluwadamilare RaimiQuote 70$ bill 280$ Cigarettes smell and ashes Gloves coffee and shit
jean laurinStore owner knew what he was doing and made the rental experience painless.
Michelle ArnaudThe truck was not clean lots of rice in the front driver seat and back in the trailer too
SAMEER BANGAThe truck had food wrappers under the seat, a glove in the door pocket and popcorn in the door as well. The check engine light was on; the light was on for "Fill rear right tire" and a light was on for traction control not working. The truck was filthy outside but due to weather it is expected. Thankfully the truck worked for our move. I put a note on my drop off report the truck should be cleaned and the app wanted to charge me $25 for cleaning; this truck was not clean when i picked it up so i cancelled the note as I shouldn't pay for other peoples mess. The store owner is amazing and super helpful.
BRENDA TOURANDInitially there was a language issue. I went along with what he did as I didn't want to confuse him, as there was a line up if customer's behind me. I was to be only charged a $34,95 pick up charge. I was asked how many miles I would need. Being 68 years old. I had a handle on the answer. He actually charged me $74,11based on what I suggested. I asked him if I would be charged the correct amount when I got back, and he just smiled at me and looked at the next customer. Long story short. When I got back. It was 14 miles and he said my charge was only some $69 after looking at my pics of the dash readout. He showed me my email address and said my receipt will be on my email. I asked for a receipt from the register and he looked at the next customer again, so I just walked out. I still don't have the correct amount or a refund and no emailed receipt. I will not be returning unless I need a lottery ticket which it looked like he was really good at. I didn't see anyone else with a food item in their hands, so I can't comment on that !
Hank LemoineGreat service
Nicole HamelWe booked for 9am, when arrived I was told there is nothing available right now because previous Customer late, maybe 11am, after 12 , 1pm, 2pm, finally got after 2pm, vehicle was not clean, pizza, box, egg and empty cans in the cabin. Not good experience. People are nice behind the counter.
denis mamievI was not given a paper receipt and to date have not received my receipt via email as promised. A little annoying as I need a receipt for income tax purposes.
Trish AdamsEngine in severe need of repair. Clerk / shop owner could barely speak English and comprehend the issues with the truck I was trying to explain. Took far too long to complete "check out" when picking up and "drop off" when bringing back.
Steven JohnsonEverything was so quick, signing papers and having the vehicle.
Pablo POBLETEHarder to find. Signage very small. Staff person was excellent and very friendly.
Sussan KleemanTook 30 minutes to get the reserved truck . The staff had trouble with the computer. Tried to book at the Regent Uhaul and gave up. The clerk had no clue what she was doing. She couldn't give a definite conformation. So my wife booked on her phone at Windsor Park.
Roland ScottDon't ask the customer if they are going to travel under 20 miles and get them to agree and then charge mileage. It's confusing, unnecessary and misleading. I brought it back to early, cleaned, filled with but there was no incentives like I was thought to believe.
GLEN KINNERComfortable seat and the staff was very nice
Kwong Chin WongThere are blankets for covering furniture and they were not tied up. We told the people at the convenience store and they said ok. We told them as we were worried that we would be charged for using them when we did not use them. So maybe the truck should be inspected by the people renting out the truck before the next customer uses the truck
Robin McCauslandOne tire was extremely low and I had to fill it myself.
Natascha West-MasseyToo bad I had to go to eindsor park instead of st Mary's location
Igor Marchenko24/7 Access option is invalid at this location. Keys to the equipment are only accessible during hours of operation. Vehicle was poorly maintained. Service light, tire pressure light and system track light notifications were all on.
Colleen WalesNope, overall everything is good.
ChihChien HsingFront of truck needs cleaning pennies other then that pretty good for hard day
Cody FoulgerArrived to pick up my truck at 1:30 only to be informed that they changed my time to 2:00 without telling me, finally got the truck at 2:30. The truck had low tire pressure and a check engine light on. Afterwards I filled the truck to the exact level of gas that it started with (I had photographic evidence of this) and they tried to scam me into filling it above what it had. They over charged me before I could take the truck and have yet to refund me the amount I over paid. The management at this location should not be operating a Uhaul rental.
Devlen ColeFormal complaint already provided. However, $500 refund did not cover the $750 of additional cost the resulted from multiple U Haul employee errors and mostly continual refusal to rectify them.
trevor wowkLocation was fine. It was just a mess and a whole lot of confusion trying to book a truck. Very incompetent. Emails we wrong, received email reservations was cancelled when it wasn't. Told me to pick up truck at wrong location. Just really messed up. Online is a joke as you are not really booking anything not even reserving anything you have to wait till they call back the next day and by then your reservation is gone because someone else took it. Just make the phone call and actually speak to someone and reserve it. Do not use online booking
Tom Pochuk