They are very well maintained location. They were very fast in their process and got my rental in less than 15 minutes.
nicholson S.
Customer Reviews for Windy Flat Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The service was great. I came in right before closing, and staff was very kind and efficient. They were able to give me the support I needed and give me advice on transport. I would recommend this location to anyone.
JAMES E.Nothing overall! Excellent
NOELITO T.The cab did have a lingering smell of cigarette smoke. Don't know if you can do anything about that.
Kirsten H.they over charged me for gas and i had proof of my gas they didnt not tell me about the text to confirm anything. the guy i dealt with was cool but they were closing so he didnt explain that. so i put gas in n got charged and the ladies on phone were no help n the one was rude wont use them again
NIKO H.Thank you to the kind and courteous staff! Customer service was on point.
RANDI S.Very good service!
FEDERICO A.Easy, quick drop-off
Mayra Z.Nice service!
JUAN R.I booked uhal truck 1 month advance. I go to pickup my truck on booked date & guy say that truck accident So he say no truck for u. After I request many times then he say 1st come 1st serve. After I return the truck he charge me cleaning fee 25 $Return time I ask I can the truck he say no need .next day I received invoice in mail he charge me 25 $cleaning fee I want my refund for cleaning charged
VIKAS A.Excellent service à la clientèle. I recommend this location for your uhaul needs!
CYNTHIA D.The only thing of concern was the gas mileage on the vehicle. I drove it 28 miles with very few items inside and it took more 5 gallons of gasoline to refill the tank.
GREGORY W.Inside was not clean...mud and muddy shoe prints.
FRANK M.The owner and his wife were so friendly and efficient. We enjoyed our encounter there, they were so professional in every way.
MICHELINE V.Excellent
JACQUELINE G.Very accommodating
Roger N.Incredible awesome well run u haul experience
CYNTHIA J.Velma, and operation was AMAZING. In the East Bay, why would you go anywhere else! I drove from San Francisco, it was a fantastic operation and an easy procedure to get on the road. 5 STARS!!!!!!
MARK R.Fast and efficient. Great job
ALFRED C.N/A Its a great friendly place, always a good experience.
CHERRIE E.The van did smell a bit.
CYNTHIA R.Go over the miles before they leave with the truck
LUCY P.Great place
KRISTINE F.Both representatives provided amazing customer service by answering my questions and providing me with the help that I needed. I would definitely rent there again.
EMILIO O.Everybody was friendly and great. The vehicle was clean and had no problems!!
CHERRIE E.Great customer service so quick i was out of there in less than 15 min awesome job guy at the counter sorry i lost your card and cant remember your name. You made it so easy.
ADRIENNE V.None excellent customer service
Gail G.I'd recommend only if my friend knows the process of renting truck vehicles. Otherwise, they would not know what is going to happen. Customer Service: Person did not go over the insurance form, he just wanted us to sign it. He didn't tell us about going over any current damage on the truck. I've had other places do a walk through with me. He wasn't going to do that. He did not explain the online procedure of drop off. Particularly the part of us needing to take pictures of the odometer, fuel tank meter and the cleanliness of the vehicle. The after hours person didn't know about it either and did not let us get back in the truck to take pictures. Since we couldn't take a picture, we had to pay a 25 $cleaning fee. (You can't continue on the exiting process without a picture or saying that it was not the same cleanliness as when you picked it up.)
MARILYN T.Kalen was very very efficient and professional in handling the rental of a 10ft truck to me.. if you need a truck a van or any type of Utility Equipment for moving and anything else this is the place to go to! I was working on a very limited time schedule and I mean that Kalen accommodated me in every way.. fast, efficient and reliable! Thank you Kalen. Mr Vincent J Justin.
VINCENT J.Nothing special but in comparison to pick up it was great!
NATHALIE C.Truck's passenger side mirror fell off. My father and I had to do a make-shift repair to re-attach it so I could continue using it. After that I'm not confident the staff actually inspects their fleet before renting out vehicles to customers.
Douglas S.Great customer service - feel like family!
Amnay N.Please be available at 7pm so we can drive inside. We returned the van a little before 7pm and the gate was locked. We left the van outside the gate and went home forgetting to take photos of the vehicle. When we doubled back the van had been moved so if all worked out. Merci.
AUSTIN W.Customer service was very friendly and efficient.
Sharyn W.This is my favorite uhaul spot! They're genuine helpful, and quick. Great folks!
Lani C.People at the office are very friendly. The pick up we rented out was so smooth and drives like a car and clean too.I strongly recommend 3131 San Pablo Dam Road location to all.
sherly A.The truck needs to be repaired, as the after each turn It is very difficult to control the car.
NAZILA T.I dropped off after hours. The process was simple and swift.
Breland F.I was told the truck would cost me 328 $for 7 days with 100 miles per day included but when I drop off the truck I'm charged over 500 $dollars for the rental I was told that 700 miles would be included in the rental but it wasn't I was charged for the miles
SARAH S.The uhau was clean and the customer service was great
DEBRA M.Great customer service, very nice atmosphere âï¸âï¸âï¸âï¸âï¸
GEORJEANA M.James was attentive and quick at getting me in and out with the truck I needed. Check-in was also very pleasant and smooth.
ANTHONY D.Interior was a bit dirty and smelled like cigarettes. Service was GREAT!
MICHAEL D.Thank you for being super efficient.
ISABELA C.Great customer service with a smile. Come here with confidence. Will come back again and make sure my friends and family do the same.
Jackson C.The truck dash board was reading one of the tires was low and needed some air. Other than that everything was great and great customer service with your team at Dam Rd . Thank You
Brian C.This the 2nd time I have used their U-haul trucks. They are awesome.
Cherryl V.Customer service was excellent! I'll make sure to use this location when I need a uhaul again.
Kayci E.The employees were great
ahmad P.Staff was very friendly and accommodating. Very welcoming and helpful. I would recommend this to not only friends but family as well. It was out of the way from where I live but they worked with us and gave us extra miles worth the drive. Love them! If I ever needed them and still lived in the area I would use them again, despite the extra mileage.
Andrea D.I've used this location several times. Each encounter the staff has been friendly and efficient!
APRIL H.10 out of 10! Excellent service!!!
Amanda M.Our location was changed multiple times before our pickup. We did not receive all of the equipment that we paid for.
HORACIO U.Great bunch of people!! Hands down the best Uhaul experience I have had. Keep up the good work guys!!!
PABLO R.GREAT customer service!!!! Thanks James for taking care of our move. You made the day that much easier!!
ERNESTO R.The truck hadn't been cleaned before I picked it up. There were crumbs on the floor and the dash. But I was only using it for a couple hours so it really didn't matter.
Stephanie H.