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DANETTE A
Customer Reviews for Windy Flat Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Please give the woman who works the front desk at Windy Flats a raise, she is lovely.
Randee PExcellent Service!!! Thank you for making us feel like Family!!! You guys are the Greatest and I'm thankful we still have a good company to depend on KUDOS WENDY FLATS UHALL!!! Gods Best Blessings!!! Kellie H. ☮️❤️
KELLIE HNothing I was well pleased with my experience
LOUIS CAmy Rose was so helpful! I was so overwhelmed with moving and she made everything so easy.
MIRIAM REvery thing was great except there was no ramp for the hand trucks in the back .
OLIVIA DAbsolutely nothing!!! Marlena was totally awesome!!! She educated us on the truck rental process and went above and beyond anything we could've ever expected.
JAMES DBest U-Haul Location I've worked with - Hands Down - This is the Go-To A+ Location. Excellent above and beyond service, no hassles, easy parking, ….. A+ Rating
SAMUEL CGreat customer service and very friendly
KURT BThe staff was very helpful!
Bastiaan VNothing there needs improvement. It was, all around a very good experience.
ALMA CAmazing customer service and very easy to do business with. Vehicle was clean and runs very well. The reps made sure we had everything we needed and their attitudes were very pleasant. Definitely renting from them again.
BYRON LLocation was clean, truck was in excellent condition and the employees were friendly, professional and efficient. I will definitely use this location again.
RAYMOND WNothing. Great customer service
RYAN NGreat place to rent from.
DAVID EReally good service ! ❤️
Maria DWe did not originally book at this location but ended up going there as the location we booked at did not have the truck we needed. The truck was ready to go when we arrived and the staff were friendly and helpful.
Katy AThey were very nice !!!
Charles EFriendly, fast, and incredibly efficient! I won't rent from anyone but them!
DEBRA DStay honest, open minded and continue to listen to the needs of the customer burning desire to win them over with an incentive offer they can't refuse.
GARY PEveryone at Windy Flat Inc, were professional, knowledgeable, and very friendly. Excellent customer service. I can't think of anything that they need to improve on. I will definitely go back to them when I need another truck rental.
rachelle gThe equipment worked fine. The only issue was When I spoke to the person at the front desk after the return, to verify the total amount charged to my card afterwards, she kept insisting that it was not that high for a rental. The issue isn't if it's high in her opinion, my concern was whether or not I was charged incorrectly. Personal opinions were not needed.
LISA wS.O.
TESFA BI've been renting from this location for a couple of years now. There are several places for me to do business, but I continue returning to Windy Flat because of the exceptional customer service, particularly by the owner, Mike. He treats everyone with kindness and as a genuine human being, rather than some places that only see customers as a transaction and dollar sign.
Chayce BI olmost had an accident. The steering wheel fluid and the break fluid on the truck got busted. I olmost have an accident I am still on shock about
Joaquin pExcellent customer service!!!!!!! It couldn't have been any better than it was.
Derrick RYour staff was the best I could hope for and the truck we rented I would rate a 10 on a scale 1 to 10!!!
MARK DUnfortunately I didn't get the names of the two employees (female in front desk and male at back desk). They were excellent and exuded excellent service! The pickup I used was clean, in good operation, and got the job done. I'll definitely return in the future if needed! God bless that location!
De SThe employees are helpful and friendly!
Henry PWindy flat was amazing! The customer service was excellent.
Alec DStaff very friendly and helpful and knowledgeable. Reservation online was simple, instructions given for drop off and overall great experience Truck very well maintained, clean and exactly the size we needed
Rosanna Cpolite and courteous
larry pThis place is a hidden jewel in the city. The owner is very, very helpful. If you want your moving experience to go smoothly, start here!
Michael MA bit more parking for renters' vehicles would be good.
Janet WNo improvements. Everyone at this location was exceptionally friendly and helpful.
Sherry JExcellent customer service
FELIX SCustomer Service is above and beyond,Very professional. Velma, took care of me even though I walk in.
ALLAN FI expected to get a truck in San Rafael and booked a hotel down-the-block. The day before pickup, the truck location was changed to El Sobrante - which caused us extra miles (and bridge tolls). On the positive side, our original destination was Texas, and our family decided to change it to Phoenix, AZ. U-Haul accommodated that change - no problems - but the new mileage change didn't match what we needed. We had a drop off in Costa Mesa for one daughter, then a continuation on to Phoenix. That change didn't match U-Haul's route.
Peter SAmazing service
Luis DGreat costumer service
luis MI don't think there is a U-Haul place around that is professional and helpful. These people they are absolutely great helpful, knowledgeable, and caring so thank you very much. Absolutely the best.
RONNIE WI have always been pleased with the service and kindness of the ladies at this location.
Rainer CAwesome service, 10/10
Luciano MJust keep doing what you're doing! I love the staff❣️
christena jIf and whenever I need a UhAul, I'll only choose this location! Friendliest staff that treat you like family and remember small details! In and out badda bing, badda boom! Love them!
rene bOur receptionist was very nice and she went beyond her duties and got us a very good deal, she's great.
Deirdre SMy first time renting a U-haul, is the only place with good reviews, glad I rented here. Quick and friendly customer service. I will totally recommend this location to my friends to rent from here. Merci.
noueta eThe customer service was outstanding
JEFF Gsuper very nice customer service and my van was perfect
YANNET TNo changes needed at this time.
Vance AMy experience was top notch from check in to return check. Both employees, the receptionist and the gentleman who brought the van and checked it back in, were exceptional. They both took their time to explain operation and equipment as well as after hours return procedure explained should it have been needed. Keep these exceptional employees who have wonderful customer service. This is what will get the company excellent referrals and word of mouth.
Debra PAgain, not everyone who rents UHaul trucks and trailers knows what they are doing. You as a dealership should explain a lot better and make sure the truck starts and is clean. He just gave me a key with a number on it and said go find it. Numbers on trucks were not really visible to see. I had to put key in door locks to find truck. And trailer Again make sure everything works before you drive away which He would not of done unless I asked. And I would of been stuck somewhere else with a car on trailer and NO way to lock strap in place with out a can of w-d 40
Ronald CRien
WILLIS MVery helpful people. They make sure you are informed and answered as someone new to the area and the equipment. This rental place is a role model for what a good one should be.
Jan GExcellent service à la clientèle
Lai SHelpful employee and drop off was fast and easy.
Deborah SOur rental had the tpms light flashing then stayed on (none of the four tires looked flat) and once while sitting at a stoplight on Dam Rd. the temp gauge went past 210 (3/4 of the way to overheat)
Jonathan SStaff was very friendly and helpful. Would go to this location again.
Eric KGreat costumer service
Luis DRien
RICH F