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LISA B
Customer Reviews for Winnisquam Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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A good place to store stuff and the owner is very nice !
Sarah C | Expérience généraleLady wasn't too friendly but she was okay. Not even a hello. She seemed completely out of it. I guess we all have bad days. When I asked how the tolls work she said "I don't know." How do you work at a Uhaul and not know this? Also didn't know if I had it 1 or 2 days but I was sure it was two, which it ended up being. She had no idea what was going on. A simple let me check on that is all that's needed. Uhaul tire pressure reader was low and she had nothing to say about that either when I pulled back in. I left it alone. Uhaul back door was also frozen shut. I eventually got it open almost hurting myself with extreme force. Poor customer service at this location!
James CGreat business. Love the down to earth atmosphere.
corey aThe staff is absolutely wonderful here. It's definitely a safe place to keep your things!!
Jessie s | Expérience généraleGreat storage and never any problems.We will come back again if needed in the future.
CHARLENE K | Expérience généraleNothing she was awesome and went above and beyond for my services
Jessica LVery easy and nice to deal with. Thank you.
Linda RThe person who handled the reservation and paperwork when I picked up the van was excellent
David BThanks
MONTY D | Expérience généraleVery nice staff, helpful, easy to communicate. Would recommend facility to anyone needing storage.
ALLISON D | Expérience généraleGreat place! Very happy with location/price/ and secure area. Merci.
Martin D | Expérience généraleI know this was short term but the staff and stay was amazing. Always got the answers I needed in a timely fashion. Merci!
DAVID C | Expérience généraleJust a very nice storage vacility and very accommodating. Great people to work with. Patricia D.
patricia d | Expérience généraleThe rental van ran great, no issues. Easy rental transaction. Overall an excellent experience
Frank WThe manager sherri was super helpful !
VICTORIA CThis location sent me on my way with a 9' Cargo Van which had a Low Tire Pressure Warning for the right rear tire. The waring light was solid the entire tire, and then started blinking non stop while I was traveling on the highway! Upon my personal inspection the tire was visibly fine, no punctures, no smells, and no noises while driving. With illuminated warning lights of any kind within a public rental vehicle that's totally unacceptable! Also, the van was not fully prepared for delivery prior to my arrival. I had to personally remove the cardboard windshield advert just prior to my departure which was cumbersome, not to mention the 9' Cargo Van itself had massive dog odor & dog hair within the entire cabin which engulfed both seats! Also worth noting, when I picked up this 9' Cargo Van the gas tank was just under half a tank? In addition, the receipt that was emailed to me stated that I drove 5+ miles than I actually did, plus I was charged with a supposed extra "mileage charge" which was not advertised anywhere, unlike the standard mileage rate of $0,79 which is upfront.
RICHARD SThe customer service at Winnisquam Storage is excellent. They are alway available to help out and are very friendly.
NANCE W | Expérience généraleThank you. Great experience
Cheryle AGot the key from the back, put it back in the back, getting charged fee anyway. Anne from a Manchester number is rude and shows very poor customer service skills
Ashley lAucun
Jeffrey MThis location is awesome thank you guys once again.
JOSEPH AThis is a very well run facility. Secure, well lit and maintained, and staffed by some experienced and very competent folks.
MICHAEL L | Expérience généralenothing
robert gGreat service from Kathy!!
Frieda YExcellent service, no need to improve, Thank you Tom
Tom UVery helpful salesperson
james cThe entire experience was EXCELLENT. The facility was clean and efficient. The equipment was new and clean. The process for pick up was easy and efficient. Please don't change a thing!
Lori HThe only issue I have as being in remission from cancer is that the vehicle had strong cigarette odor. I don't think smoking should be allowed in your vehicles for people who rent them that has health issues. I use U Haul quite often. Some trucks are fine, no odor others pretty heavy odor. This is the first time I rented a van.
Leann BNot much. It is a great system with little or no trouble using the computer program.
Thomas Rvan was very clean as was their facility, The staff was friendly and helpful I will definitely rent from this location in the future.
sherri sStaff was great!
Fernando SAttendant was not at site when I arrived to pickup the truck, had to wait 40 minutes, will never return.
Tylor PVery helpful and equipment was ready when I arrived. I am very satisfied!
Kenneth CVery pleasant experience both times I have rented here this calendar year.
GAIL DReturned truck a day early, with more gas than I took it out with and I was charged tax in New Hampshire which is a tax free state, very disappointed in the overall experience.
Robert MExceptional service and care of the customer. Keep up the very fine work at this wonderful location! -G. E. Malone
Garry MThe vehicle was exceptionally clean and the service very friendly and efficient. The office and facilities were equally well maintained.
richard bVery personable staff.
FRANK HJust make more equipment available to the dealer!
charles DRien
NAMI VPoint of sale clerk was unskilled and confused. Things improved greatly when Owner took control. Training and motivation needed for first clerk. Once someone who knew what was going on took over, it was a "slam-dunk". Everything from that point seemed average and perhaps a little above.
Dennis sGreat experience the lady Bethe, in the office was great..
tina jonce i finally found the place . the lady at the desk was very accommodating and made everything so easy. brought it back and again the next women that waited on me was wonderful. i would definitely rent from them again. thankyou for being so nice and understanding.
Doreen MVery nice facility and great customer service.
Privacy R | Premières impressionsI would use U-haul again in a heartbeat. The trailer (6x12) towed like dream.
KRISTIE ODespite having created an online account, to confirm the reservation, the personnel at this location had no information other than my name, and that I wanted to rent a 15' truck. I had to provide all the other info (mileage, rental period, one-way destination, etc...) to them. They should be able to access that info via the online system that creates your user reservations.
TOM QThe van I rented had a broken mirror that was unusable, no air conditioning, or it worked when you first turned it on and then died 20 minutes into driving. Had to drive with the windows open and got a massive sunburn (on one half of my body) despite being a new vehicle it had a huge amount of issues. When I picked up the van it took 45 minutes to checkout which screwed up my entire schedule and the schedule of the friend who drove me in. When I returned the van at 4:30 today instead of 9:00 tomorrow the staff were put out that I was "early" And on top of all of this bs, the price was more than $200 more than the price I was quoted when I booked online. And on top of this, I made the identical trip last year, in a box truck towing a trailer, and this cost me more. I was conned on the mileage, and the van used more gas than a box truck towing a trailor? Exactly the same trip. Would not recommend or do business with this uhaul dealer ever again. They are inefficient and dishonest. And they rented me a van with serious safety issues. Disgusted
Ellen PThe only problem I had was there was no jack to lift the tongue off the ground to put it on the truck. I am 76 years old!
DONALD MGot charged an extra day because I was not aware it had to be dropped off at the time I picked it up. Annoying for an hour!
CLIFFORD KEasy drop off. Clean - and room to back 26 truck into. Renting another truck in two weeks and dropping to same location.
SHARON WDid not get up from desk to help me get trailer off my car. Hard to back trailer into tight parking spot. Location was poor.
JENNIFER BOver the course of two days dealing with Winnisquam Storage they were very professional and nice. Everything was in order, and it was easy pick up and drop off. Jeff
Jeffrey PConvenient easy location, Great overall experience
karen gVery nice facility!! Clean and friendly. Dropped off the trailer and also rented a storage unit.
Peter EWe were not notified of the change of pick up location till we were almost to the first pick up location. Also no one came outside to help us with the trailer.
BRUCE OFacility is very clean and has convenient hours
Privacy R | Premières impressionsAssociate was polite, courteous and explained the entire transaction in simple terms that could be easily understood. I couldn't possibly make a recommendation to improve the fantastic service offered at this location
Whitey MManager, Jesse, very professional. Nice guy.
donald wVery friendly and helpful. Initial estimates for mileage were 20 miles too low, however.
Patrick Dnothing
Wendy MI have been overcharged for an additional day's rental as well as an additional $14 insurance fee. I am in the process of contesting these charges but I will never use this location again, or recommend them.
Steve SGot me checked out quickly. Great job at both the pick-up and delivery points.
Alan GService and product were at and above expectations. Thank you and I would not hesitate to use again if needed.
peter tnothing they were great!
JUDITH TThis has nothing to do with this location but uhaul in general sucks. I booked a 6x12 trailer on june 4 to pick up on june 28, I was called at 530 on june 27 and told they had none available. An hour later I was called and told that the ckosest one was over 2 hours away and then I had to go pick it up. I had to drive 5 hours round trip and 236 miles just to pick up the trailer and was not offered any discount. Again this has nothing to do with this location but with uhaul in general I would not recommend this company to anyone. Horrible service
BRIAN HThe driver's side door was missing a bolt and was falling off, the A/C did not work and it was 96 out when I moved which made me furious, the truck was at 1/4 a tank of gas, even though I signed a statement I would refuel it or be charged. Overall a great place to rent from, but damn Uhaul.....really. Also in had to Agee to accept water damage because there was aluminum tape on the truck, and of course it rained and my Tempurpedic got wet.
kate TThere was no one there. I dropped key into a box, so I had no contact with anyone.
DAVID MIf I had come alone to pick up the trailer, I'm not sure the person working the desk and I could have hooked it up by ourselves.
martha kI was told I'd be getting a Plymouth, NH pick up location, but the location was changed to 30 miles away--and I had to pay for 60 extra miles!
thomas dWe rented a 14' moving truck on a recent Saturday. Front desk attendant was very cheerful and easy to work with. Truck was clean and in good repair. Had a great experience and would definitely use this location again.
sue dExcellent customer service at this location. I was very pleased. This young lady was pleasant, smiling face and flexible about the pick up time when we called earlier. Our truck was clean and easy to drive. I would recommend this to anyone who wants to have this part of the moving experience not be difficult.
MERRY RThe person here was outstanding! Knows exactly what she is doing!
Michael Gthis is a very convenient place. will definitely use again if we need to.
JEANNE C