Quick Easy and Friendly.
Ronald S
Customer Reviews for Wise Buys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Clean up the vehicles, as the vehicle was dirty inside, the windows and rear view mirrors were dirty as well, you could not see out of them. The clerk was however very pleasant and helpful.
Sherry JVan was not swept out in passenger or cargo areas when we picked it up. We left it cleaner than we found it. Lock on lock box was very hard to open due to frosty weather. Needs cleaning & lube. UHaul.com site sucks. Froze my phone taking pictures. Had to use wife's phone to finish pick up. Took one hour. Could have done the photos at time of reservation on my PC. Taking nine photos at time of return is ridiculous. Obviously, the equipment is not checked out by staff before renting again.
William Mnot the location I requested and that caused excess miles costing me for overage. truck was ice covered and frozen without any means to remove ice from windscrteenand door windows. I used ID card on key. truck stunk when I turned on defrost bad and I stood outside till it started to clear a bit>
andy pVery helpful staff
Christie VThe people that work there are awesome. Check in and out was never so easy.
GREGORY JEveryone was friendly and helpful.
Erik KGave me the number to call about the issues that becoame of the first rental location
Lydia VThey were very helpful and even waited for me to arrive before they closed
Francis MI was billed more than my quoted rate.
Andrew CCan't believe I haven't worked with you before. I absolutely will again. Thank you so much! God bless!
Gregory SNothing. Absolute pleasure.
Olando HN.D.
Eric LI will never deal with U-Haul again. I had a truck and had to call multiple times to get my 1 day free because the 3rd party U-Haul movers that came out were fraudulent! I paid for them in U-Haul and they wanted more cash from me. They wanted 300 more cash, then they walked off job and cancelled it. I was left with no movers and a U-Haul truck, with an abusive boyfriend not a good thing!! So I had to hire another company to move me thankfully they did and I returned the U-Haul and they charged me extra for things I didn't use so I had to call them to get refunded multiple times. They say 3-7 business days but it was longer than that when I needed the money for other movers!!!! Never again!! Horrible! Stayed on the phone on hold for over an hour to get a hold of moving company!!! Omg never again.
Bonnie KWhen I first got in the truck there was barely any gas in it. So we had to fill it up. The guy at the location said that uhal would reimburse us for the gas. I put 40$ in it on an empty tank. You jerks charged me an extra 18$ because I went 17 miles over? Yeah you suck, I was given a truck with no gas in it. Spent money on gas and you assholes charged me for 17 fucking miles? NEVER renting from you guys ever again. And then the people I dropped it off too were straight assholes too. Like now I sound like I have an attitude because I'm still in shock because of the service. THE PEOPLE AT THE GRATIOT LOCATION ARE RUDE Af!!
Kelly FPeople were great and super helpful. The location was difficult to get in and out of. Trailer was a little dirty inside but nothing disgusting. Just potting soil spilled.
James DMy experience was very pleasant with the staff & customers service I just have a concern actually I am confused with the price tag or advertising?I saw your sign that advertised $ 19,95 rates I don't understand how this works or how apply it for me because I move some furniture from Chesterfield,Mi48047to Southfield,Mi 48033 average 70 miles & my bill was for $153 dollars. I just believe the $19,95 sign is misleading your rates-prices or I may be overcharged. Manuel Hernandez (313)495-8369 Mannyballpark@gmail.com
manuel hI did not see anyone as they were closed.
Shannon FLocation for pick-up was great. I reserved the truck from Algonac Center. I was notified via phone that I needed to pick-up in a different location and that I needed to return to somewhere in Saginaw (not Midland as planned). This ended up being MORE miles than I was allowed (3 additional miles - so not a big deal).
Robert NLe service a été excellent.
Olando HWhen I reserved it stated that my first 39 miles were included. I only drove 37 miles and was still charged $25 for the miles I drove. Wish they wouldn't false advertise
BRANDON MThe first truck they wanted to rent us was old and had a flat tire. The next was a new truck which should have been offered first since we were using it on a 800 mile trip, but is was dirty inside (found cigarette butts) and the underside was packed with mud.
THOMAS CRemote pick up - all went well.
Joel SGreat service, great people. Super happy with my experience at the Wise Buys uhaul location.
Christopher FVery nice people and close location will definitely use again.
David tWaiting for a return call about an issue. Otherwise the service was good
Tena RVery easy use of pick up and drop off online during off office hours. Would recommend and use again
Brian Pthe van was excellent shape. Full sizes GMC. Favorite and strong.
Richard PWe have rented several uhauls from different locations and this one was excellent in all ways!! Thank you
JANICE GNothing I can think of. The staff was friendly and helpful and when I need your assistance I will be back. Much thanks.
John BNo improvement needed. Smoothest U-Haul rental experience we have ever had!!
Clement PVery quick check in and check out. Decent price. Friendly employees. Terrible parking lot where the trailers were located.
Michael PThe front Right ("Passenger Tire") was worn on the inside "bad ball joint or tie rod" there were wires showing and it made me nervous" I mentioned it and they said "I'm fine" I tried calling U-hail customer service day on hold for 45 minutes to get someone that couldn't even understand me she wanted me to make an accident claim. Like are you serious right now? I hung up.
Revin MFast friendly service, thanks!
Phillip PTry to adhere to your own terms of service, that would be a great place to start. Maybe not 55 literally 55 minute hold times. Maybe reconsider charging 55$ for gas for 20$ of gas and maybe have them assess the tank in person vs lying about the gas level and defrauding paying customers. I spent 147 $in gas driving 300 miles of I 75, then another 55 charge. Do the math, it's abusive practice
Sean HThe equipment was operational when it was installed at the rental pick up location. Halfway through the trip, the running/taillights on the trailer stopped working, (at night time while driving through the mountains in Pennsylvania).
Daniel HEverything was good. All connections seemed to be in good order and the lights worked well. Simple pickup process with an easy return (drop and go). Helpful staff at this location.
ERIC SThe location and service was outstanding. I was not happy with the fact that I reserved a trailer online at the 31 mile in Romeo location but get a call at 7am the morning of my reservation and told I had to go pick it up at a different location 20 miles from my house. I have never seen a company that makes its customers run around to chase rental equipment.
Thomas AGuy never got off his phone with his wife or girlfriend, it was a loud and very awkward conversation he was having Thankfully a very nice lady came in to help me She was great but the guy was ridiculous
John TVery helpful and professional, just good nice people. Will definitely come back.
Fred AGreat customer services, friendly and helpful. When the need arises, I will rent from this location again.
MARC Ldrop off was quick and easy, and the counter people were friendly and helpful. Job well done!
Marilyn NThis was a pleasant experience! Easy to deal with, friendly service!
Chad SEverything went very well. Friendly courteous helpful.
Mark GLot was a muddy mess. No lighting making unsafe after sundown
KEVIN GThis comment is not related to the location. I purchased insurance on the vehicle and locked my keys in the vehicle on the first day. I was told the insurance did not cover the lock out. They wanted to charge me $175 for the unlock service. Finally after hours of arguing they agreed to provide the unlock for free. Left a bitter taste in my mouth.
John KWas very disappointed to find out when we arrived at our destination to find out there was no ramp thing like on the other trucks to utilize for walking up/down to load/unload items. Being I have health issues It was very disheartening but other than that things were as expected.
Christina RVery good crew That got me hooked and on my way quickly. Great service!!!!!
Richard B