Customer Reviews for Wiygul Automotive Clinic
(Concessionnaire U-Haul dans le voisinage)

3486 évaluations

6001 Lane Dr   Alexandria, VA 22304

(703) 299-0509

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 7h pm
  • Sam : 8h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(703) 299-0509

6001 Lane Dr
Alexandria, VA 22304

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 7h pm
  • Sam : 8h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

noel R. 
Évaluation :
2

Ensure employees wear face coverings.

Matthew K. 
Évaluation :
3

Customer Service rep was less than curteous and they did not have moving blankets for rent.. It is really more of a Tire Retail outlet that just happens to have U-Haul trucks.

Michael S. 
Évaluation :
4

The truck was clean. The service was good. However, one of the cargo van's middle door did not open. I also could get the back doors open using the key and the unlock feature on the back. The doors not opening were an inconvenience and prevented me from placing certain sized items in the vehicle.

TANYAYVETTE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMADNAZIR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NINA FRANCESCAA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kellen O. 
Évaluation :
5

Great service

ADRIANA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Darnell is the man. Simple, fast process.

CALVIN H. 
Évaluation :
2

Replace oil light was on. Low air pressure light was on. In addition my reservation included furniture blankets and they didn't have any. They said those aren't guaranteed. Didn't see anything about that on the website. Hard to move without the equipment you requested.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim H. 
Évaluation :
4

Provide a better explanation of the return process. The return procedures were unclear based on what the store representative told me as compared to the return instructions included on the U-Haul App.

Brent P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aisha L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AHMADKHALID S. 
Évaluation :
4

The truck was given to me dirty and it was apparent that someone smoked marijuana in the truck.

Monica A. 
Évaluation :
5

Merci

Mohamed M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory W. 
Évaluation :
4

The location was fine, but I booked at a different location and never got an email that I have to go to a different location I was notified after I returned the truck Also I was not aware of the 15 dollar cleaning fee

Ali S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANEEFRASHID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHENIERAE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meagan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATNAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH H. 
Évaluation :
2

Mixed up order, missing items I requested on the website, just overall disorganized and not up to par with any basic retail encounter.

RYANL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA K. 
Évaluation :
5

Friendly staff!

Mirasol C. 
Évaluation :
5

Thanks for a easy experience in a stressful time.

Rose S. 
Évaluation :
4

The gents at the counter are always great, and I've had luck getting the equipment I need even when website says limited availability. Only drawback is very limited parking.

Hillary L. 
Évaluation :
4

Many, many thanks for the honesty of Darnell, the U-Haul employee at this site. I lost my wallet in the truck and he successfully returned it to me with all of its contents intact. Thank you Darnell!!

Tiffany M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAVEED M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deme E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RIAZULLAH A. 
Évaluation :
4

It was good

JOSEPHLEE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khalid S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mohammed M. 
Évaluation :
5

Nonthin great set up and the Uhall customer service rep was very good and excellent service keep up the great job definitely will come back to this location for future rental

STEVENDELANO M. 
Évaluation :
5

Nothing at this time

Lydia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARONJOSEPH B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Germaica B. 
Évaluation :
3

The costumer service working at the pick up location was short and a bit rude... but everything else was fine.

Akram S. 
Évaluation :
5

Easy pick and return

Ben C. 
Évaluation :
5

Excellent service à la clientèle. The gentleman who assisted me was very helpful. The process was very smooth.

JUANITAMARIE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA B. 
Évaluation :
1

I made a reservation online for one truck and 3 dollies. When I went to pick up my truck, they said they don't have any dollies & they did not provide me with any dollies!! I had to go to the store and buy the equipments while I was in a rush. Very poor customer service!!!

Jan V. 
Évaluation :
4

We had reserved blankets but they were not available. Overall professional and friendly service .

Eddie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BIRUKATNAFU A. 
Évaluation :
3

Dropped off after hours.

Robert L. 
Évaluation :
2

I rented the truck based on where i needed to pick up the couch. I had selected a different drop off location closer to my final destination was and after i paid i was told i had to being it back to the original location and needed up paying far more than i planned.

DAVIDALAN V. 
Évaluation :
1

Location did not allow me to park personal vehicle while using rental truck. They had the available space for personal vehicle parking. There no way in hell, I would recommend this location to my friends. Unprofessional and sorry location.

Earnest J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORYO P. 
Évaluation :
5

Great costumer service thanks for you quickly Help keep it Pro 🌟🌟🌟🌟🌟

Ligia B. 
Évaluation :
2

The person in front desk was un helpful and he looked like he doesn't want to go out and help the costumer...when we am him to go out and show us the different between the trucks..he didn't come outside and explain to us what's the different between the truck and what the right truck to rent...I would not recommend any one to go to this place because the bad costumer service

Azal A. 
Évaluation :
3

The truck ran fine and was clean. Extra equipment ordered online (6 furniture pads) was not provided. When I dropped off the truck I informed them of the missing pads and they said they would take care of it. They did not, and I was charged for six missing pads in addition to the rental fee. A call to U-Haul's customer service resolved the issue and I received a refund.

Lewis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Feliciano E. 
Évaluation :
5

While uhaul deserves good reviews based on the questions asked above, there were a number of big issues that should be addressed: 1) I signed up for contactless pickup. Apparently that doesn't exist at this location. 2) I reserved blankets and a dolly. Neither were available. This is a huge issue. Uhaul should not advertise that they have essential moving supplies available and lead customers to believe those items are accessible for their move, I'd they can't fulfill their end of the agreement. Luckily, I was able to rent a dolly from Home Depot, but my move wouldn't have been possible if I couldn't have done that.

Spencer J. 
Évaluation :
1

The service representative did not provide me with the truck I asked for, instead I was provided with a shorter truck and could not take it one way like I had requested. Also, I asked for 3 pieces of equipment and I was only provided one, which was a piece I didn't even ask for it. Overall, I would avoid u haul and this location.

Caitlin D. 
Évaluation :
3

Very rude staff.

Manisha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sedequllah J. 
Évaluation :
1

Please inform customer that there is only one dolly in store and that it's first come first serve regardless of whether or not you reserved the equipment with your truck rental.

Derrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAHEENALLAH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDREYRENEE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lionel M. 
Évaluation :
5

Darnell Roy was the Best Customer Service Rep. He exceeded his objectives well beyond expectations. A GREAT asset to your company. He was responsive to my needs . Courteous respectful and provided exceptional Customer Servive award 10 star plus. KEEP HIM INCREASE HIS SALARY, VIA PROMotion or just reward . Exceeded standards!!!!!

carl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justyne C. 
Évaluation :
1

I'm glad I got this servay I been really wanted to contact for the manager in this location if the manager exists in this location really this is my second time getting rental truck in one month for my business but u got horrible, horrible, horrible Customer service the guy front desk rasta guy got ugly attitude like a woman very unprofessional very unhelpful, u can read in his face how he hates his job and his customers. I hate to see his face and to come to the location just because of his attitude!! He really needs a break and training so bad. I mean it i hate to come and to talk to him on the phone even. Ridiculous!!!!

SEBLE T. 
Évaluation :
5

Thanks Very Much to the employees!

tracey F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABDUL MATEEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robyn B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rodney M. 
Évaluation :
2

I am not satisfied by the dishonest tactics of this particular franchise. to which I experienced on yesterday. First, the vehicle was not filled with gas. Having brought this matter to the the clerk's attention, he so acknowledged. I was instructed to return the vehicle to a certain spot. Problem is, the spot is on an incline that makes the fuel gas gauge to appear that you have consumed more fuel that in actuality. This too was brought to their attention. Regardless, this led to additional charges including an 'Environmental Fee, Gas Fee, and some other associated fee upon my reading of my receipt online later that evening . The rental vehicle was driven for a total of 19 miles over a period of one (1) hour, yet I was charged for a quarter tank of fuel. I would not recommend thjs particular (Alexandria, VA) location to any other person. .. and I will not be doing any future business with it.

WILLIAMC C. 
Évaluation :
2

The equipment was disgusting, with trash, leaves and dust all over the cab and back. I ordered two dollys-neither were available. I told the rep that I reserved them and he said “that means nothing, they'll let you reserve anything-we don't even carry those or furniture pads (which I also ordered). Not having the dollys made my move take much longer and I had to pay 100 $for additional help as my move was on a strict timeline. The issue was partially with the place I picked up the truck, but just as much with uhaul.com as they don't verify that ancillary equipment is available. Also, it took 45 minutes to pick up the truck, despite checking in previously. This was a very disappointing experience.

Jesse R. 
Évaluation :
3

Allow customers to park at the location.

JAMES G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcia S. 
Évaluation :
1

17 foot truck. Truck was leaking and my boxes got wet because it was a rainy day. The loader used the blankets to wipe the water puddles as it was leaking pretty heavy from the roof! The steering wheel was really lousy and it was really dangerous to drive in the rain. It felt loose and the vehicle was going left and right. They probably never did inspection. It's life threatening to drive something like that. At night when I started driving I noticed dashboard lights were off! This is ridiculous tried every button but it didn't turn on nor the rear break lights I literally had to drive and guess my speed. Drove back 1 hour at night to return the truck without any dashboard light! I also rented a furniture dolly which wasn't there! This is just ridiculous! When people move their schedule is pretty tight. There is no going back! Stay away from them! Get truck from budget rental. Had good experience with them in the past. I don't know if I should blame uhaul or the rental location. Not sure who was supposed to do inspection!

Mohammed S. 
Évaluation :
3

When equipment is unavailable, make an attempt to know that and inform the customer at the time of reservation. This experience was made more difficult and unpleasant by that insufficiency in the reservation process. Stay safe.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEMICHAEL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

keith B. 
Évaluation :
2

One representative told me the day before I could park in that area and the next day when I picked up the truck they said was not possible. I thought the dollies were going to be already in the truck since I was doing a mobile check in but that wasn't the case.

Sharalys S. 
Évaluation :
1

One they over charge me for all my past rental,the was one was the last one on 10/17/20.

sorie K. 
Évaluation :
5

Excellent customer service. Thank you!

LIZAMINELLY B. 
Évaluation :
1

No parking spot. My car was towed from there

Santosh D. 
Évaluation :
4

Sometimes parking on the street is tough to find. Try to have someone bring you to the facility and drop you off so you don't have to worry. They did work with me though when the side streets were packed with cars and there were no open spaces.

DENISEM M. 
Évaluation :
1

Website allowed me to order for online pickup before the store opened but the day of I had to wait until the store opened to get my rental. The Uhaul rep got to the store 15 minutes after the store opened. I ordered furniture pads and a furniture dolly and neither were available at the store.

NICHOLASSEAN M. 
Évaluation :
3

I thought equipment was reservable but I paid for a furniture dolly that was not available. I would like a partial refund for it.

John W. 
Évaluation :
5

Very good customer service and neat.

Abraham E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arjuna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zelalem H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SORIE K. 
Évaluation :
2

The sales rep was very rude in my opinion. For ex: I elected to pick up the truck at the counter. I presented my DL and CC and the person insisted that I do that digitally on my phone. Secondly, he asked me how many miles do I expect to drive. I had not clue to that question & suggested how come this question was not part of the rental portion during booking & suggested that he talk the corporate to have this question as part of the booking process. To that he got very arrogant and definitely I would suggest this person get more training on how to treat his customers!

Girish S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISRAEL A L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sayed S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Norma S. 
Non reviews have been submitted for this location.

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