Customer Reviews for Wiygul Automotive Clinic
(Concessionnaire U-Haul dans le voisinage)

3 564 évaluations

6001 Lane Dr   Alexandria, VA 22304

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 7h pm
  • Sam : 8h am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 10/16/2021 - 7/31/2022: Fermé

Services dans cet établissement :

Pour nous contacter

6001 Lane Dr
Alexandria, VA 22304

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 7h pm
  • Sam : 8h am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 10/16/2021 - 7/31/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Rocky Jim A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEBIYU D. 
Évaluation :
1

Uhaul is the worst. The guy was extremely rude. Darmell I believe was it name. They didn't have the truck available tried to downgrade us to a van. Wasn't even apologetic about it. He even said uhaual was the worst and didn't even try to find a solution. Then Calvin said If we waited a hour we could possibly get a truck. We booked our reservation a month in advance so it was so unprofessional. Then I tried to contact customer service and was on hold for 30 mins when it kept saying wait time 23 mins . You all are unprofessional and are not about customer service. Worst experience I've ever had.

Denise S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHENEDWARD C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANASHAWNTE T. 
Évaluation :
5

Calvin provided excellent customer service and was very knowledgeable.

CATINA T. 
Évaluation :
5

The man who help me was very friendly Pleasant and courteous

Mimi B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ACLESHATASHAE M. 
Évaluation :
2

Reserved furniture dolly and blankets; however they were not available when I picked up the u-haul.

David L. 
Évaluation :
5

When I called for reservation they picked up the phone right away not like other places. No waiting in the line in the office. Friendly customer service.

KATALIN F. 
Évaluation :
3

Customer service. It would have been great if the rep could have walked around the truck with me to acknowledge any damages and show me how to unlatch the truck and all the other truck features before driving off

DIANA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marvin S. 
Évaluation :
5

Super helpful and accommodating.

Jill L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stan R. 
Évaluation :
2

The car was dirty with hair, stains and Smell bad. The car has messages about due service and oil change.

MUKHTARALI DAW A O. 
Évaluation :
1

This place was horrible. They overcharged me for the fuel. Please don't go to this location and when I called to fix their mistake, they were rude and was literally fighting with me.

Hamad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michaelle W. 
Évaluation :
5

Probably a little more attention to minor repairs and have supplies available. .I noticed the bottom tie railing on the inside of the box truck was missing anchor screws. I was unable to secure some of the load there. Also, I ordered moving blankets with my reservation and found out that none were available when I came to pick up the truck.

Lewis M. 
Évaluation :
5

Very helpful and friendly staff

HAROLDNELSON W. 
Évaluation :
3

I asked for additional miles since they moved my paick-up location further away and the reply was "call customer service"...I am the customer and he was not providing a service. Take a minute to walk out and show us the basics i.e. the RAMP!! I did not know the truck had one until later. There was no one waiting and three people in the office.

Julio M. 
Évaluation :
2

Send notification if the truck length you request isn't available in advance of the day of pickup. My truck was downsized and there were no dolly's or furniture pads available, both of which I could have sourced from a different location if I had known before pickup.

ADRIAN T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Borys V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sintayehu N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKYCHARLES S. 
Évaluation :
1

Vehicle wasn't ready when I arrived. When I got the vehicle it smelled like an ashtray. I requested blankets when I made the reservation, they didn't have any for me.

CEDRIC H. 
Évaluation :
1

Unacceptable conditions. Provided us a broken trailer, which after loading a whole apartment into had to be unloaded and reloaded into a new trailer by ourselves.

Tajiri S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
5

Everything was great thanks

MANUEL D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHANNON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKEUGENE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quest W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omid A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda T. 
Évaluation :
4

They were kind and accommodating, despite not being able to fulfill the order made in the website. 8/10

Kip T. 
Évaluation :
2

The representative at the desk when I picked my truck up was curt and disinterested. They were not rude or disrespectful, but I didn't feel as though they really cared to explain things outside of a rushed script. I probably will not visit this location again.

Olivia S. 
Évaluation :
1

I reserved two flat rolling dollies and a stand up dolley and when I went to pick up truck I was told the did not have them and did not know when they would have any.

Michael M. 
Évaluation :
5

Quick, easy and accurate rental arrangement across the board. Would certainly use them again.

JOHNEDWARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW K. 
Évaluation :
5

I'm not sure why this location has such iffy reviews. I had a great experience yesterday. Both pick up and drop off were smooth thanks to the online system. The truck was clean and the gas tank was completely full. I would rent here again.

Nicolette T. 
Évaluation :
2

The uhaul was full of unfolded furniture blankets. When we told the very unenthusiastic attendant he just said "okay" so I brought them all in (it took me two loads) and he caught an attitude with me. I didn't pay for them and definitely wasn't gonna fold them up like he suggested. I expect a clean rental if I am expected to return a clean rental. In addition, they did not have all the dollies we reserved.

RICARDO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniela R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA G. 
Évaluation :
5

Even though the UHAUL was returned after hours the location was accessible and speaking with Darrell prior to drop off was informative and helpful.

GRACE T. 
Évaluation :
3

Ensure the vehicle is clean in between renters. Interior was quite dirty and could tell had not be cleaned in some time.

William B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GERSON G. 
Évaluation :
2

The customer service rep is probably the worst I ever seen, very rude and unprofessional, for no reason. The process to rent a truck should be the easiest. I am not sure why he had to act that way. there were no customer and they it was a quite day, It could be he he was having a bad day but should not treat customer this way ever again. If someone is having a bad day they should try to stay away from customers. I paid 76 $to rent a truck for 4 hours, it was was not for free. The truck seat area stinks and have some type pet hair all over, when you turn the A/C it blows the hair all over you. The drop off part was quick and did not take more than one minute, that's probably the best part of my experience. I would not recommend to use this location for anyone.

YARED A. 
Évaluation :
4

I thought the check in process was very smooth, I didn't have any issues. I would recommend this location, and also informing customers that are doing check-in on the day they are closed to make sure they go through the process emailed/texted to them before putting the key in the drop box.

Germaica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marco C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTIANA D. 
Évaluation :
5

Maybe start the AC from the get-go so the customer knows that it works. Maybe a tutorial on how best to drive and load the truck. Maybe ask if the customer needs help moving stuff and make arrangements for him. Maybe tips for planning a move posted on your website. They are probably there but didn't take a look.

RICHARD PETER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob H. 
Évaluation :
4

feedback was not excellent. but DC office called. email notice was not clear to customer though (confused message though)

yong P. 
Évaluation :
1

My contract clearly stated that I had to drop off Auto Transport at their location. Staff was giving me hard times and refused to accept what they should have contractually.

Vladyslav U. 
Évaluation :
4

The interface was very difficult, why do I have to take a picture of my driver's license and upload it to your system. It didn't work on my phone, it didn't work on my wife's phone, and the guy behind the counter had the nerve to say that the problem was both of our phones! What a jackass. Other than that, the rental was painless and without incident....until I showed up to return the truck. The online return procedure didn't work on my phone or my wife's phone...again. Somebody should probably check into this.

JAMESBRYAN J. 
Évaluation :
1

I will never recommend for anyone to go and rent u-haul from Edsall Rd Alexandria va

YEDNEKACHEWT W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERTAGILES H. 
Évaluation :
3

Have the full items previously ordered online in stock. Not having dolly furniture and all my boxes was extremely inconvenient.

Angelina F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEONATAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM DEHAYWOO T. 
Évaluation :
5

I have used this location many times, they are on time very user friendly and easy to work with.

Keith I. 
Évaluation :
5

Just keep up the good work.

Maria D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Regina P. 
Évaluation :
2

Front desk associate was rude and had an attitude. This was my first time at this location and I will not be coming back.

MOHAMMADFAROOK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHALVA B. 
Évaluation :
5

Try to be more courteous than before.

Gedion B. 
Évaluation :
2

Had literally the WORST experience. I will never rent a Uhaul again. The guy behind the counter should not be working in customer service, or a customer facing role. It started when my partner dropped me off and was waiting in the car next to the curb. He looked out the window, brazenly asked if they were waiting for me, I said yes. And then in just the rudest tone said they can't park there, this is obviously a truck zone and people drive through here. I stared at him hoping he would catch on that his tone was super out of line, as there were no signs, no curb paint, and no obvious correct place to park, yet he spoke to me like we were stupid and purposefully did something wrong. I texted my partner and asked them to move, followed by “this guy is an ass”. There were no furniture dollies available and he just straight up told me he doesn't have any, I asked how that could be because I reserved one with my rental and that's why I reserved with Uhaul bc there was supposed to be a furniture dolly and we have to move heavy couches. He repeated himself and added that he's never had them. I asked shouldn't that be removed from the website, bc I would have reserved somewhere that does have them as we needed to move 4 very large couches. He said he doesn't control the website, he doesn't have one and never has. But offered me a utility dolly which I originally accepted but brought back inside bc that doesn't work for couches. I honestly was furious but I had a 3 hour window to get these couches moved and couldn't reschedule. But he didn't care at all, wasn't apologetic, didn't offer to check if someone else nearby has them, nothing. Then he hands me the truck key and tells me it's parked “around back at the end”. Hands me the utility dolly and points. I have no idea if that is a Covid thing but I have rented plenty of Uhauls and never have I had to go find it and pull it out of the tight spot it was put in. I couldn't even get the utility dolly in the truck bc the spot was so tight. I had to leave it in the parking lot, pull the truck out and then put it in. The mirrors of the trucks were all nearly touching, it makes no sense to have a customer fetch their own truck from the back of some lot like this. He also said the truck was at 3/4 of a tank and told me about the 4 $/gallon fee to refill if I don't, when I started it it was no where close. So I pulled back around and went inside to have him come out and look. I'll admit my tone at this point was not overly friendly, I was pissed and trying to figure out how we were going to move couches without a dolly and everything just piled on. But he did not say 1 work to me when I came inside, gave him back the dolly, told him about the gas...not a single word. He checks, says “5/8” to which I said correct, and he walked away. I had to follow him to confirm that he would be correcting the contract and removing the utility dolly from it. He nodded and walked away. At this point I am just happy to get away, I live 2 miles down the road and before I even get home the dash flashes a right front tire low message. We drove 15 miles total, and by the time I am pulling in to return it, the check engine like and some other system light are both on. Obviously these trucks are not checked or maintained-had it broken down on my rental it would have been my fault I'm sure and would have been disastrous for my day. I am beyond angry still, a day later. The entire experience was horrible, the guy working there was terrible, and I'm never renting a Uhaul again. Specifically I would never ever recommend someone visit this location and will publicly share that on any site I can. I would hate for someone else to deal with what I had to deal with when you're in a time crunch and have other logistics to worry about, or if you're like me and you know you cant move the furniture without a dolly and apparently online reservations don't mean a thing so there's that.

JESSICAMARIE P. 
Évaluation :
1

The customer service was horrible.

LEIUL S. 
Évaluation :
5

Not the best truck I have ever rented: it was sluggish and just a little difficult to dive. But the facility was good and the experience pleasant.

Dean G. 
Évaluation :
3

I had no problems with the van, but when I picked it up the tire pressure light was on and there was a message that the left rear tire was low. I think this should have teen taken care of before the van was rented to a customer.

Laura L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
2

The truck is so old. Several lights are turned on dashboard. Very hard to drive an old truck.

Ahmad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLANITA B. 
Évaluation :
3

Truck was filthy. Smelled of smoke, covered in crumbs, and was graffitied with many obscene, phallic images.

Bruce M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JANELLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

noel R. 
Évaluation :
2

Ensure employees wear face coverings.

Matthew K. 
Évaluation :
3

Customer Service rep was less than curteous and they did not have moving blankets for rent.. It is really more of a Tire Retail outlet that just happens to have U-Haul trucks.

Michael S. 
Évaluation :
4

The truck was clean. The service was good. However, one of the cargo van's middle door did not open. I also could get the back doors open using the key and the unlock feature on the back. The doors not opening were an inconvenience and prevented me from placing certain sized items in the vehicle.

TANYAYVETTE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMADNAZIR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NINA FRANCESCAA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kellen O. 
Évaluation :
5

Great service

ADRIANA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Darnell is the man. Simple, fast process.

CALVIN H. 
Évaluation :
2

Replace oil light was on. Low air pressure light was on. In addition my reservation included furniture blankets and they didn't have any. They said those aren't guaranteed. Didn't see anything about that on the website. Hard to move without the equipment you requested.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim H. 
Évaluation :
4

Provide a better explanation of the return process. The return procedures were unclear based on what the store representative told me as compared to the return instructions included on the U-Haul App.

Brent P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aisha L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AHMADKHALID S. 
Évaluation :
4

The truck was given to me dirty and it was apparent that someone smoked marijuana in the truck.

Monica A. 
Évaluation :
5

Merci

Mohamed M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory W. 
Évaluation :
4

The location was fine, but I booked at a different location and never got an email that I have to go to a different location I was notified after I returned the truck Also I was not aware of the 15 dollar cleaning fee

Ali S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANEEFRASHID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHENIERAE J. 
Non les évaluations ont été soumises pour cet établissement.

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