Super helpful and friendly. Get your U-haul here!
Darren D
Customer Reviews for Wonderland Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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If one puts more gas than the original amount should have some rebate, the per km charge is already excessive.
clarence bFriendly and helpful staff.
Stephen GNot user friendly for pick up (online forms)
Christy-Anne RThe best customer service I have received in a very long time. Lee-Anne Langford is an asset indeed.
Abbi LVery friendly
steven rStaff was fantastic!
Steve WGreat spot, great service and competent friendly people.
Albert SCharged extra after delivered their truck
Raj KThe ladies were very friendly and helpful thank gals
JACQUELINE PThe staff at the store was amazing! They happily accommodated a change in accessories quickly and the check in and check out was so smooth and simple. I cannot thank the staff enough for making the experience of moving so much less stressful. Thank you!!
Paul WPerson at counter was very patient with computer issues she had to deal with. She got us set up inspite of the server acting up. Kept her cool.
Roger PYou are the best! Thanks for existing. The best services, staff and vehicles. Great job UHAUL!
Alexandra KThe uhaul app is garbage I do not recommend anyone use this option. Pickup during business hours. The staff at Wonderland mini storage are amazing. I will know better for next time and save myself the frustration. THANK YOU LADIES AT WONDERLAND MINI STORAGE
Emily FWould have been nice to know that the chg card would show american dollars.
Mark rEverything was pretty well perfect in terms of expectations being met. The key drop box is a tiny bit hard to find and could be marked slightly better.
Adam CMerci
JOE RSurely I recommend this place, professional customer service. Good vehicles. Great location.
Moataz SMy one and only complaint is that the truck had less than a 1/4 tank of fuel. The new system of renting and bringing back with the same fuel in it that was there when picked up is way worse than bringing the truck back full. My first stop was to get fuel and not knowing how much fuel I was going to use means you have to potentially add fuel twice. Customer should never have to worry about fuel as soon as they pick a vehicle up.
BRAD PNeed customer parking also.
Sam ZAs far as I was concerned there was nothing that needed improving. The contact both on the phone and in person was extremely accommodating, knowledgeable and courteous. Overall excellent received service. Would highly recommend.
Susan LThe person at the counter was very professional and helpful. The location was easy to locate. The process was easy. I am pleased.
Dean BExcellent customer service Sure will use again and do strongly recommend
Moataz SThe woman in the office was extremely friendly and very helpful.
NEIL BChecking in and picking up the truck using the mobile app was such a frustrating experience. If I ever need to rent a uhaul again it will definitely be from a location that is open, and had a check-in counter available with a real person.
Nickolas KThe only downside to my rental experience was the online portion of the vehicle return.
dennis cPossibly Include an Auxiliary cord or another way to connect the Vehicle to a mobile device for music.
Nolan SNo fault of the location, but the photo portion of the app (for odometer/gas gauge) didn't work. It just showed a black screen on my iPhone camera.
Jerry BIt was an excellent customer experience from beginning to end...Christina was awesome too.
Jim DThis location charged me insurance of $15 when I specifically said no they gave it to me anyway and only came to see the receipt now
luis mThe Truck Share App was an awful experience
Brenda AEasy to pick up and drop off the vehicle :)
Carlos NWasn't a good smell in the car, otherwise everything is fine
Maksym LThe vehicle was clean inside but had not been washed. Not a big deal. Also, I refuelled the truck prior to return and was surprised it took $16,8 of gas for a trip of 22 km. I doubt the previous customer had filled the vehicle.
STEVENA HAwsome service
Penny BThe system of the trucks and what's on the contract. I got a 15 foot truck for 5 hours and on arrival the milage was wrong so I had to spend my time figuring that out. And also the amount of fuel was wrong. The contract said a 3 quarter tank but it was only at a quarter tank. I felt like I had to really look over everything or I would have been charged for more than I actually used it for. The system wasn't good and was just a hassle because I had to correct them on things that shouldn't be my problem.
David OEverything was great. No issues at all.
Don Rchecking in and check out were both quick and easy,
Michael BAlthough I had a good experience I should have been told about the text message that I would expect after/closer to the return time of the equipment as I was returning the truck after office hours. I returned home and I saw a text asking me to verify equipment which I could not as I was away from the drop off location.
Siddhesh OU-Haul shouldn’t be charging per kilometre when the customer is already filling gas in the truck.
yousuf oI experienced extreme delays trying to rent a vehicle after hours using the UHaul app. After many attempts and a lengthy call with a service rep, a supervisor assisted and successfully processed the rental. The same supervisor committed to processing a $50 credit as compensation for the inconvenience of a lengthy check out process but after a month, this has yet to come through. I am a long term customer of Uhaul but was very disappointed with the service and lack of follow up.
Tom CI had a great experience this Thursday August 4 2022. The wonderful woman running the desk today was extremely helpful. When I was unsuccessful in understanding the process on my cell phone she has no issue with that she took care of it. When I returned I didn't even get into the office she came out verified everything for me and I was promptly on my way. Wonderful customer thoughtful customer care.
AndreaAndrea GRien
Tracey Ppush button start
Harry SVery accommodating m! I had to change pick up times a couple of times and the woman working at the front desk so so helpful. I would use this location again!!!
Susan REverything was great!
neil yThe verification process is terrible - you don't need a third party to verify if you went to a staffed location, not do you say you need a passport in advance meaning it was incredibly inconvenient to then get another person to "verify" us. I gave my phone number for the booking and my husbands as he was the driver so we had to ask a friend to let us use theirs so uhaul could call? Ridiculous
Richard BI received excellent customer service yesterday. She helped me get on my way quickly and efficiently. She went above and beyond to help me get registered as I am not a whiz when it comes to computers. She was there early and helped me out when it wasn't her start time. Overall I am very happy. Thanks
Loralie CNothing the lady working that day did an absolute great job and I was out in 15min. She knew how to do her job
LOUISE SIt was a good experience. My sales rep. was great. Told me everything I needed to know. I would recommend this u-haul location for sure. I already got my sister going for a rental in a couple of months.
James H