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Matthew P.
Customer Reviews for Woodcraft Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Van was OK. Cab was dirty and smelled. Rear was OK, needed to be cleaned. No mechanical issues, price was reasonable.
Bob J.Good guy who took care of me
Sonny B.I had issues with the App. Had to call the location to finalize rental.
Jonathan R.Great service from the woman inside the store. There was a grocery bag full of fast food garbage under the passenger seat but other than that, the van was in great shape. Would definitely rent again from this location.
Amy A.This location and experience was wonderful! Perfect size van for the task at hand!
Elizabeth C.There were no pads in my truck, which I paid for. We were late picking up the truck and that was a whole different nightmare as I then had to wait on hold for about 25 minutes to get access. Your website redirects so many times it was be pretty useless.
Eva S.No one was available to answer the phone and confirm reservation the day of my rental. Truck was dirty. Ash tray was full of cigarette butts and dash and steering wheel were covered with soda or some other sticky substance. Windshield wiper fluid was empty. Gas gauge was nearly on empty; associate that checked out the truck said “return it with the same amount and it should be fineâ€. I received NO written or printed contract upon pickup that indicated the fuel level or terms for refuel, so I would like to be REFUNDED the $42,6 fuel charge I received upon truck return. I will not rent from this location again in the future. U-Haul should give much more careful consideration to the selection of their business partners; you should not be able to rent U-Haul equipment or vehicles simply because you have ample parking spaces in your parking lot.
Ross H.Everything was great except when I got my receipt I walked back to the counter to point out I didn't want the insurance and she said we had to call uhaul which we did before leaving the parking lot. My wife was on hold for 20 minutes as I hooked up the trailer when someone answered we told them we just wanted the trailer for the day without the insurance. She said because we rented it at 10:09 and it was over 30 minutes we couldn't take it off. Well I picked up the phone and pointed out if you do the the math it was only 25 minutes. Disappointed it was added then we called to get it off we were lied to. This happened the last time so I was prepared to double check and uhaul stole money from us again
Shawn B.Everything was fine!
John F.Second time I've used them and will again soon..
chris V.The app wasn't working. It would not load so I had to login and sign in online. Also when I picked the van up the dashboard said that the right rear tire didn't have enough air in it.
Stephen R.The van was dirty, mud all over the inside of the cabin. The front desk Woman was rude, very unfriendly like she didn't want to rent me the truck. If I wasn't ready to just get my task over with I would've canceled my order and went somewhere else. I'll never go to this location again or recommend a friend.
ROBERT W.Outstanding experience!!!!!
Cheryl S.The van I rented had low mileage. It started and ran good. The only thing I didn't care for was, there was several strands of what looked like dog hair on both seats and the floor.
ERIC G.Staff was friendly and helpful in selecting the right vehicle.
GLEN S.Was incorrectly charged for half a tank of gas when that was the level of gas showing when I picked up the truck. I disputed this charge when returning the truck on line process, yet was completely ignored and charged me anyway. Now I have to waste time to rectify. In future, call me if you don't agree.
JORGE S.I was charged for 2 extra days even though I dropped the truck off before the location even closed for the day and now I'm playing phone tag to try and get this resolved.
Roberto S.Did not have supplies in truck that were requested. Took 3 calls to customer service to get dolly and blanket charges reversed. Mobile check in was a huge hassle.
Michael B.The QR code did not work- it took us to a UHaul page that was not available. I did not have the Uhaul app at the time so couldn't check in the truck properly by taking pictures etc. Plus it was dark and raining so difficult to read instructions. I called the 800 Uhaul number later that evening and the Uhaul representative was very helpful. Like always, Uhaul did a great job!!
Susan S.Everything was great, however, i had ordered 20 furniture pads, and when i got there, they told me they didn't have any. That left me in a pinch trying to assemble blankets/sheets to protect the furniture i was moving. They should have called me 24-48 hours in advance to tell me vs. letting me know right when my move started. They did give me a partial compensation for this, so I did appreciate that.
MICHAEL G.The app and overall process for renting a truck via the mobile app/u-haul website is not user friendly
ASHLEY R.Nothing to suggest. Check in/ Checkout process was efficiently managed.
Charles V.The before & after hours pick up and drop off system was awful. Very painful process…
Andre B.The cargo truck I rented was not there. The location was changed at the last minute and they had nothing available. I had to change locations again and was given a ban not a truck which did not fit everything I needed. So now I will have to rent another truck instead of being done with my move.
Michael K.No need to do anything
javed A.So much info required to take the truck online - including a reference . Would be nice is that could be done in advance
Amy B.It was dirty in the back, front someone before is left key s and lid to container.. So was not cleaned or looked at before renting out. We of course vacuumed out the back before we took it back, so the next people would not have all the stuff on mat in the back..
Louis M.I couldn't figure out where the windshield wiper controls were. Perhaps a little chart/picture with wiper control, headlights control, where the hazard lights button is, etc. Thanks! Working with Woodcraft furniture for my rental was great. The people there were great!
Mary Lee K.I've rented from this location a few times. Check out is easy. Everything was arranged in advance.
GINA G.Booked 10-foot truck, but 15-foot one was provided. The truck was clean, but engine warning light was on, and I had to go to Sharonville to have it “fixed†(the light turned on again on next day). Personnel was very friendly though.
Ming T.The company was available and made sure my equipment was ready. But.... The truck was not cleaned from the previous user. The inside of the truck was full of food crumbs. The cabin smelled of cigarettes and there were ashes in the door which was used as an ashtray. We had to drive the truck home to clean it out which made our moving trip 1 hour behind. I would recommend that anyone plan on cleaning the trucks from this facility before using. Yes, it was returned cleaner than we received it.
Rebecca H.Nothing- process couldn't have been easier or more convenient. Person who helped me was friendly and competent. He completed the rental process via an app on a smartphone, which is a major improvement from typical uhaul locations which all seem to rely on technology from the 1990s.
ANDREW S.