Customer Reviews for Woodstock Self Storage
(Concessionnaire U-Haul dans le voisinage)

431 évaluations

23540 Old Valley Pike   Woodstock, VA 22664

(540) 459-9010

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 3h30 pm
  • Sam : 2h pm à 5h pm
  • Dim : 9h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(540) 459-9010

23540 Old Valley Pike
Woodstock, VA 22664

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 3h30 pm
  • Sam : 2h pm à 5h pm
  • Dim : 9h am à 12h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Everyone with u haul from Chantilly Va , Manassas,Va To WILDWOOD Fl To return car dolly and truck ,very kindly very helpful

Janice W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia N. 
Évaluation :
5

The person that assisted us provided detailed instruction and advice for loading and traveling safely.

Mark B. 
Évaluation :
1

Have an employee at the office during business hours. Was unable to pick up my equipment as scheduled due to no employees present. Would give zero stars if possible.

Joe K. 
Évaluation :
3

No comment

Chris J. 
Évaluation :
5

Always pleasant to deal with, I've used this location several times in my move to Montana. Nice, professional and helpful!

Linda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald W. 
Évaluation :
5

Awesome pickup location, the best experience I have ever had!

Douglas G. 
Évaluation :
4

I had to call the site because it was the first time using self dispatch. He was wonderful. Was not on site but came back to help us out.

Rhonda J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracy T. 
Évaluation :
3

check the tire pressures. One only had 20 lbs.

Nicholas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDACAROL S. 
Évaluation :
3

Better upkeep of office. Mainteance on vehicle.

KRISTIENICHOLE K. 
Évaluation :
4

Truck was making some kind of grinding noise in the front end … very loud. I got my belongings moved in spite of it. Sales staff was friendly and helpful.

DONNAMARIE M. 
Évaluation :
5

Great service!

RICHARD R. 
Évaluation :
5

There isn't much room for improvement. I went, took about 10 minutes or so, I got the keys and off I went. Super easy!

KELISUZANNE K. 
Évaluation :
5

Day to day communication with the on-site manager was not a pleasure, however, the facility is well run. They are good about payment reminders, late notices and responding to emails. They tell you the rules and that's how everyone plays the game. Je les recommande.

Kemper M.  |  Expérience générale 
Évaluation :
5

I felt very accommodated by the manager, who did everything he could to make sure I had what I needed. He also helped me after hours when I could not make the website work for rental return.

SYLVIABRAMKAMP D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith K. 
Évaluation :
3

Was nothing like Kingsport Tennessee. Kind of drab and not very many trailers. Was behind a house it looked like. Loved Kingsport location, Very Professional.

DEBRASUE S. 
Évaluation :
4

I got lucky there were some staff still there (after hours) to help get the trailer off of my hitch! Lesson learned: return during store hours or bring a jack!

DANIEL N. 
Évaluation :
3

Not happy that we had to call and wait, 15 minutes past the scheduled pickup time, for the sales person to arrive to check us in. When he came he was helpful and efficient.

PETERRICHARD K. 
Évaluation :
4

Took some time to get deposit back because they weren't open. Drop off time shouldn't be after close if you do a cash deposit.

AMANDALYNN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
5

This is the best location ever. They are helpful and friendly.

SEANLEE I. 
Évaluation :
5

Very helpful at return site. And lots of good information about future uses for trucks, trailers & car carriers.

Alessio E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Yipin Z. 
Évaluation :
5

Nothing--best service i have had with Uhaul (and i have used Uhaul alot). They went above and beyond doing great customer service Great job

LARRYDEAN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILIP G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica Morgan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNEJOHNSON A. 
Évaluation :
2

Receiving facility said tank was 3/4 full and it was slightly below full. Also was told if we returned haul to this location we would be granted more miles. Did not happen. Wasn't happened. Only $35 more charges but expectation Was different.

Richard G. 
Évaluation :
4

Was confused when first pulled into location as there appeared to be no visible office. Once I called staff, they were friendly & helpful. Yes, I would use again & recommend location to others.

Joel B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALLENWILLIAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XIOMARA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XIOMARA M. 
Évaluation :
5

The doors slide that hooks shut was rusty and difficult to open. But otherwise no issues

Denise G.  |  Expérience générale 
Évaluation :
4

There was no one to meet us, but that was fine. It said on our contract to call when we got there and the person on the phone was easy to chat to. The only improvement would be for Uhaul to make it clearer to customers to use the uhaul.com/share check-in while you are still on location. Telling people to do that AFTER going to the website is too late. Technically we weren't at the location “after hours” it just wasn't manned, so we decided to do the online return, and thankfully my husband did it before we left because although we'd taken photos we didn't know until we logged in that you couldn't upload a photo - you had to use your camera within the website - I get the logic of it (to make sure people don't use old photos/other people's photos), but when you're busy it would be easy to think “I'll deal with that when I get home” and then find that you can't.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Good service.

ROBIN H. 
Évaluation :
5

The guy that helps us was amazing and super informative!

MADELINELEIGH B. 
Évaluation :
3

Really run down storage facility with limited signage that indicates it is a UHaul location. No main office. Just storage units. Kind of creepy.

Raymond K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kenneth E. 
Évaluation :
5

Fantastic service and very responsive.

DAVIDHAROLD S. 
Évaluation :
5

Brad was professional and courteous thank you

BARTHAROLD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey A. 
Évaluation :
5

The only thing I had problem with was the app when picking it up after hours. I would suggest going there instead of doing self pick up. The app has issues so it gave me a hard time but Brad was very helpful and came out to help me even though they were closed which was very nice.

NINAMARIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARONDIANE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RALPHLYNN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHKENNETH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOGYARAJ K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRORAMIREZ B. 
Évaluation :
5

Currently you're trying to charge me again for the U-Haul I don't understand why I took it exactly where it was supposed to go.

Michael B. 
Évaluation :
1

Owner of this location was not at the location in the advertised times. Also, where in the world IS the office?? I was ale to contact the owner by phone for the turn-in, which was a positive.

Bonnie G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EUGENERAY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jay B. 
Évaluation :
3

Attendant should be on time for appointments.

JIMMIEEARL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIFTONMOXLEY B. 
Évaluation :
5

Owner was super friendly and professional. Would 10/10 recommend

JONATHANEDWARD B. 
Évaluation :
5

Lower the rate charge for mileage. A lot of people moving because of covid. Give them a break

Margaret K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CRAIGTHOMAS L. 
Évaluation :
5

The people were very helpful. They answered the phone even on a Sunday.

Farid E. 
Évaluation :
5

Just keep doing the best you can!! 👍👌👌👍

JOSEJOYA S. 
Évaluation :
2

I set up our rental well in advance. 24 hours prior to pick up, my pick up location was changed from Front Royal, VA (7 miles from my home) to Woodstock, 35 miles away. I had ordered a dozen moving blankets and a furniture dolly, none of which was available.

Michael R H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel C. 
Évaluation :
1

My issue was with the truck share app. I was to pick up truck at 930, I was there at 915. Went to start pickup the app, would not recognize location. All my phone settings were on. Called for support, was on hold for 25 min, spoke with someone, put back on hold for another 45 min. Ended up having to call dealer rep who came down to rent me the truck. Messed up hole day. Had a crew waiting to move and because of this issue was two hours late! My issue is not with Brad the rep. He didn't have to come after hours but did and I'm thankful for that.

SHANNONONEAL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAMELAJANE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHENDOUGLAS C. 
Évaluation :
3

No one was there. Had to call phone listed multiple times to see where to put trailer. Friendly person. Easy drop off

Keith V. 
Évaluation :
5

The gentleman Brad was very friendly and thoroughly went over the contract with us verifying all of the information. The truck was in okay shape however the passenger mirror was cracked and the “gas saver” gauge I'm positive was broken. Other than that we had no issues with the truck.

Robert M. 
Évaluation :
1

This was the third location I was sent to. When I called to verify they had tvevequipment and what time I would arrive. The gentleman on the phone acted if it was an inconvenience. He told me he's not on site, I don't just sit and wait. I have him an exact time and he was 25 minutes late. No one would answer the phone. I spend an hour getting the equipment after driving 40 miles out of my way.

BRADALLEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGEDAVID R. 
Évaluation :
1

The representative we have dealt with a few times for different uhaul rentals - always Kate, never ready and full of excuses. We were delayed almost an hour when we picked it up. This isn't the first time with a poor experience .... but our choices are very limited.

SAWYERHOWARD L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
1

The agent at this location was extremely unprofessional. He spent the entire time of checking me in cursing the previous customer. He was also driving through the parking lot ridiculously fast and threw gravel up onto my car, which caused scratches on my paint. When I brought this to his attention he said "I didnt see anything, so it wasnt me." I will not reccomend this location & will tell everyone to not ever use them.

STACEYMARIE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENNETHEUGENE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONNAMCGRADY S. 
Évaluation :
2

There is no issue with this location itself. My overall experience was atrocious! My truck was no where near me, I needed to drive an hour to get there. When I got there after all that uhaul booked the wrong truck after switching it and I could not even check in. This led to us rushing around trying to figure it out, I tripped in the lot on loose gravel and smashed my cell phone I was trying to check in with. Thank god the owner in Waynesboro showed up and manually checked us in. When returning we could not get the self check in to work at all either. My overall experience was aweful and I will pay more for an actual moving company as you all made me move stressful and hectic!

Christopher P. 
Évaluation :
4

The fact that I was charged for having the truck for 2 days when I had it for less than 6 hours was pretty damn ridiculous

Bradley B. 
Évaluation :
1

Waited for half an hour on hold for a worker that wasn't even there and answered several questions about the drop off. Very hard time explaining where we were. No signage, no organization whatsoever.

ANNLOUISE I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alice H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARGARET,JEAN MI K. 
Évaluation :
5

Rien

Ricky W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
5

easy.

Gilbert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Perfectly perfect experience. Wow! Wow! Wow!

Michael K. 
Évaluation :
3

I really wish I had been given the option of dropping off the U-Haul in Strasburg which was closer to the end point for our move. Having to drive the extra miles to Woodstock made us go over the allotted amount of Miles, so I ended up paying extra for the overage. Thank goodness it wasn't too much! Also, there was no guidance as to parking- such as road stripes or signs-and it seemed to be in back of someone's house!

Colleen D. 
Évaluation :
1

No one was on site when I arrived I had to wait at least 45 minutes for the representative to show up. This impacted my move and had me using the truck for two days instead of one

George E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

juanita K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter G. 
Évaluation :
5

Excellent service à la clientèle

Denis P. 
Évaluation :
3

I rented one unit and two were reserved. I was charged for first month rent when I was directed to this facility as a participating location in first month free rental with one way truck rental.

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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