Évaluations des clients WW Service

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de WW Service

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Natali A. le

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Dropped of car and it took them about a week to update the system. Overall Uhaul doesn’t have good service, but prices are ok.

Ky S. le

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BIG SAFETY HAZARD! Employee who had checked our trailer at drop off location told us that they the employee from pick up location did not properly attach trailer to truck and that it was basically a miracle the trailer hadn't detached. Little did they know that it did indeed detach by itself, but it happened as we arrived at the drop off location. The person didn't see that, however. Very very lucky nothing happened in our 9-10 HR drive until it was time to drop the trailer off.

Roxanne V. le

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Le client n'a pas laissé de commentaire.

Janet S. le

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I arrived st my scheduled pick up time and there was no one in the office. A sign said to go to the 76 station, went to the 76 station and NO ONE knew what I was talking about the guy at the counter told me he didn’t do u-haul rentals. Finally after about 30 minutes someone came walking out from the station and helped us. Will not pick up from them again!

John G. le

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Le client n'a pas laissé de commentaire.

Edgar C. le

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Need a friendly staff in the location. Store was closed and directed to the gas station where the key was located.

Vanessa C. le

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Le client n'a pas laissé de commentaire.

Maria C. le

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Le client n'a pas laissé de commentaire.

Shane K. le

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The gas station location for the uhaul rental was a little strange, but the staff/service was excellent and very helpful.

Clemente H. le

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Le client n'a pas laissé de commentaire.

Jose luis L. le

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I had to wait over 30 min for someone to bring me the key for the uhual. I recieved my bill and it says $61.72 but in my card theres a pending charge of $72.24.

Juan A. le

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Please let people know you can only do the rental online

DHIRAJ V. le

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Very rude not helpful at all

Jennifer R. le

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Le client n'a pas laissé de commentaire.

Joseph M. le

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I showed up to a 7-Eleven where the U-Haul was run out of, the person behind the counter did not come out and look at my trailer did not ask me for my paperwork did not give me any paperwork to sign and therefore I asked him if everything was fine he said yes I could just drop it off and leave. Little did I know that he was going to deny my extra three days considering Texas granted me 5 extra days for free

Louis. D J. le

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Le client n'a pas laissé de commentaire.

Anita S. le

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None of the items I ordered was in the truck and the location was close. We got the key from your lockbox at 7-Eleven. Getting the key was difficult. When we finally got the key it did not match up with the truck. Please refund my card for all the items because the truck was empty. Thanks Anita Stone

Alan D. le

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Le client n'a pas laissé de commentaire.

luis G. le

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Le client n'a pas laissé de commentaire.

Paul B. le

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I asked to see the contract end the person who handled it in the convenience market said he would get it to us when we were ready to leave. Can you where you were in a big hurry to get to my daughter's graduation ceremony. After the trailer was hitched up, he had my husband sign the contract. My husband did not look at the price to realize that the charge was more than double what the agreement had been stated to us 30 minutes prior by telephone. After I pulled the contract out of the glove compartment where my husband had put it, I saw the discrepancy and called immediately. We could not go back to fix it because we would have been late at that point. It just seemed like the guy was pulling a fast one on us. Surely he could see the contract price that had been written 30 minutes prior. The people we spoke with on the phone we're extremely helpful all three times we called and they were able to change the date to a more convenient one that fit our schedule better. They resolved the discrepancy and assured us that our credit card would be credited the extra amount that we paid.

Xochilt C. le

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NONE

Jonathan M. le

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The online app to check in and check out is terrible.

Jose louis R. le

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Le client n'a pas laissé de commentaire.

Ginger M. le

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Le client n'a pas laissé de commentaire.

Lauren T. le

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I will never rent from this location again! Customer service was horrible!! And the truck sounded like it was holding on by a thread. Would take very long to change gears and would jerk when it finally did.

Len C. le

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Le client n'a pas laissé de commentaire.

Pablo G. le

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An additional charge was added (insurance) that I did not want. I emailed U-Haul about the charges, but no closer. I will not be renting or recommending anyone to U-Haul. I have been a costumer for many years and never had an issue. This was my first issue ever and no resolution.

Burt R. le

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Great attitude, patient, hassle free, explained everything in detail - I would use this facility again!

Jacqueline S. le

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Include the materials that's we're ordered.

Joan B. le

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Better service. There was a mix up with the keys to the truck. There was a delay in receiving the truck as well.

Alex C. le

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Le client n'a pas laissé de commentaire.

Richard B. le

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Le client n'a pas laissé de commentaire.