Customer Reviews for Xavier Auto Details LLC
(U-Haul Neighborhood Dealer)

Évaluation :

3

In a remote location, thought I had the wrong directions

Évaluation :

2

Facilitator of location was 30 minutes late for my appointment. No one else was there to help.

Évaluation :

1

The persons voice mail was full when I tried to return, went to location and it was closed, tried the website at my U-Haul and it was down, finally talked to a guy at U-Haul that said to drop it off and take some pictures and he would make a note, I did so and 2 weeks later got an email from U-Haul stating I never returned the trailer, then spent another 30 minutes trying to get ahold of someone at U-Haul to get it straightened out, bullcrap

Évaluation :

2

Google says the establishment is open but know one was there to assist in returning the truck. If you are a female and try to put the key in the drop box give the box a hard push upwards and it will open for you. I saw a dog sitting to the right of the property maybe he was the only person staffed to work that day.

Évaluation :

3

Dropped after hours, didn't I tractor with location at all.

Évaluation :

2

the location was hard to get into due to all the leaves didn't know where driveway was. It was like driving into someone front yard. The truck had leaves in it. Had to rev up engine a lot because it was like it didn't want to go. Was surprised when told my bill was $178 when the quote on the web site said $98, paid it cause had no choice at the time.

Évaluation :

1

The proprietor of the business did not show up on time. I highly recommend using a different location if any other options are available. Horrible experience.

Évaluation :

5

We've rented three times with U-Haul in the last month and this experience was by far the best! Great location, easy access in and out, not overly busy and/ or crowded. Wonderful!

Évaluation :

5

Easy drop off. Lots of room to maneuver. May be difficult to see or locate area at night, but it was not an issue during the day.

Évaluation :

3

Did not have good cell coverage so was not able to complete steps that included pic. Owner stated was good though. I only had truck for couple of hours.

Évaluation :

1

The truck was dirty. I had to clean the interior before my wife would get in. I have pics of the condition of the truck. I had no choice but to rent this truck as I had paid for movers and they were waiting for us at my house. SAD!!!

Évaluation :

1

I ignored some negative comments to give the local owner a fair shot and he was personable. I did choose the 24/7 self check-in: 1) the starting mileage was 6 miles over what the contract listed so had to upload a photo to change start mileage; 2) 2 min down the road "check engine" came on, the owner use a reader and cleared this; 3) learned I should check rentals closer, the box truck had blue greasy concentrate smeared in the back of the bed (moving a piano on a rainy day) which became incredibly slippery and tracking footprints in and out of the truck and house; 4) I clean out the mess to avoid any return hassle; 5) on return the App would not let me upload a picture of the mileage (humm?) so I took a timestamp photo, locked the truck and dropped key in the lock-box; 6) 2 days later I get the final bill, it reports 6 miles (just $6) more than my photo and less gas. It's the principle of the thing. Waiting for the area reps response. Choose accordingly.

Évaluation :

1

You sent my bill a month fucking later

Évaluation :

4

Too many people hanging around outside looked sketchy n needed to be cleaned up outside

Évaluation :

5

Great rental experience!

Évaluation :

5

The vehicle was in poor condition. Seals leaked around the door letting in water. The tie rod on the drivers side, the bushing was completely gone causing very loose steering. The power steering was leaking. There was a large screw in the rear driver outside tire. . Vehicle was missing the gas cap and had 2 paper towels shoved into the spout. . Neither front turn single worked. Head lights were so weak we were unable to drive outside a well light road.

Évaluation :

5

The engine sounds a little rough when it's running. You might have it looked at. Thank you so much for helping us out.

Évaluation :

5

It was clean but it leaked when it rained and most of the things that we loaded in the trailer were wet and we had to leave out for days to dry.

Évaluation :

5

Telling all my family and friends, about Xavier Auto Details LLC 1271 Shiloh Unity Rd Lancaster, SC 29720

Évaluation :

2

Truck ran poorly (skipping and rough), one headlight was burned out, trash left inside cab from previous rental. The attendant at the site was fine but on pick up it was hard to locate him. He also did entire transaction on his phone and it's unnerving giving your personal information when it's on someone's phone.

Évaluation :

5

Drop off was fine. An actual uhaul place and there was a gentleman waiting to receive the truck. Still very unsatisfied with the experience, and definitely never using uhaul again.

Évaluation :

3

Inside of truck was clean but it had an exhaust leak that you could smell in the cab and overall the truck was old and not in great shape. Very shaky and rough on the road.

Évaluation :

2

Did not have the moving blankets or dolly. Charged full price even though I did not receive these two items.

Évaluation :

1

I called this location to make a reservation and received a confirmation via email. On the morning of my pick up at the location I was told to go to another location with no notification prior.

Évaluation :

5

My return process was simple I called the next day to confirm as my internet was not working to do so online. My issue was not will the location but the U-Haul Equipment Recovery Department. They emailed 9/11 the drop off was 8/29. The team acted as if they had reached out or attempted to contact me. Which they never did. We had all the information on the contract which no representative ever called either numbers. After submitting the information Hillary Alvarado then emailed and forwarded to 4 others saying they will further assist me. Not sure why they didn't just call the drop off location to confirm. My mother has cancer I flew out to help her relocate then drove her car back to California. We definitely don't need any added stress or anxiety which this mistake has caused. I received no apology just a final receipt 2 wks later. Please do better.

Évaluation :

5

So easy to work with very friendly.

Évaluation :

3

Only one brake light worked we had to sweep it out before we could load it

Évaluation :

1

When I went to pick up the truck there was no one at the location so I ended up having to do the online rental process which cost me a half an hour. The truck had the check engine light on.

Évaluation :

3

I self checked in the trailer at this location because there was no one there. There weren't any clear signs on the road that it is a U-Haul place. I prefer to have an employee there to walk around and authenticate the equipment was returned in good shape.

Évaluation :

3

Got truck at bare minimum fuel (1/4th a tank). Didn't have furniture dolly, but substituted an appliance dolly for it.

Évaluation :

1

The truck we received barely had enough gas to make it to the gas station after leaving the location to pick it up. Even though in thr contract it says it has to be return with atleat 1/4 of a tank. The truck had no windshield wipers. Thank goodness it didn't rain and the truck broke down in my front yard just a couple hours later. And was there untill the next afternoon. I was told to expect a call within a couple days to talk to someone about a refund and of course I never heard from anyone. So not happy, not ever recommending this location, in fact we have friends who needed a truck and we purposely told them to stay away from this location. All of the trucks looked in rough shape.

Évaluation :

1

At this point I'm not sure what can be done. I believe there were some fraudulent charges added to my bill. I trying to figure out how to file a reimbursement claim.

Évaluation :

5

No improvements needed. Xavier was great to work with and very helpful.

Évaluation :

1

Very unprofessional experience.

Évaluation :

5

Very professional service.

Évaluation :

4

Please check the mileage when you rent the Uhaul. Our mileage was not correct but luckily I took a picture of the gas hand which happened to show the mileage. I would have had to pay extra otherwise.

Évaluation :

1

Dropped my UHaul trailer off at 3-3:30pm on 5/27/2022. My drop off was not processed until 8:46pm 05/28/2022. I was charged for an additional day of rental. I called to get my money back and have not yet received my refund or a confirmation email. Literally stole money from me. Do not use this location!

Évaluation :

3

The wiper blades rubber worn off so when heavy afternoon down pour came down during move we had to drive extra carefully / slow to stay safe. Felt like metal on glass.

Évaluation :

3

Your mobile app is not very user friendly. Too complicated. And keep in mind when I talked to one your agents she did little to help me. Just kept telling me to watch the video. You know how hard it is to watch a video on your cellphone and check in at the same time? I ain't easy....

Évaluation :

5

Went above and beyond!

Évaluation :

5

Very friendly and helpful

Évaluation :

4

Online check In thru app not good Never got updated email when my pickup location changed

Évaluation :

5

Great service, needed to change to a larger trailer and had no issues.

Évaluation :

1

The man who received the trailer was not in professional attire and not particularly friendly. There was no "checking in" procedure at all. I delivered the trailer at 8:45am Friday and it is 6:30pm Saturday now. He told me that I would be issued an email verifying that I had returned the trailer. When I tried to call Xavier I got a recording stating that the phone number posted on Uhaul.com, (803) 285-6178, was no longer in service.

Évaluation :

1

He overcharged my card and wouldn't refund me any money for it after staying on hold for an hour. Will never use this location ever again.

Évaluation :

5

Everything was good already, check in and check out we’re both quick

Évaluation :

5

Friendly & helpful staff!!

Évaluation :

2

Business owner was not there in business hours.

Évaluation :

1

Problems started the week before when no site within 15 miles had the truck I had been promised. This time, a truck was available, but when I took the truck, I had been told that there was a quarter of a tank of gas; but when I pulled out on the highway, I could see that there was less than 1/8th of a tank. The warning message for low fuel came on after 5 miles, so I added a gallon of gas. I returned the truck after my 13 mile usage, but received no printed receipt, just a promise that it would be e-mailed later. When it arrived there was a charge for 8 gallons of gas for a $66 fee. The same receipt showed that I had only driven the truck 13 miles!

Évaluation :

5

Rien

Évaluation :

1

Agent not on location during business hours states I was charged for miles when in fact I never exceeded mileage

Évaluation :

5

I did want to comment on the truck, as the transmission may need some attention, it was slipping out of gear, going down the road, going from Drive to the M mode and roaring! I would put back in Drive and it would be fine for awhile and then slip out again!

Évaluation :

5

Continue with the great customer service you provided me. Merci.

Évaluation :

3

When I picked up uhaul I confirmed my drop off point with uhaul employee, he said " you can drop it at any location " . Well that's not true and a HUGE hassle after hours. We had to drive extra 30 minutes one way to another location. You should allow extra mileage if you don't have a truck available at location customer chooses and has to go further, not customers fault and than you charge extra money for mileage….

Évaluation :

5

This is excellent customer service all the way around! The gentleman who helped me was very nice, and went out of his way to get me exactly what I needed!!