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Évaluations des clients Y Express
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Y Express
We were given a gas station as a pick up and drop off location in which all windows and doors were covered by bars For safety reasons..then I did an online checkin but the owner of the station delayed me taking the vehicle close to an hour ..and I was charged for 50 miles and only drove 27! This should never happen! Beyond frustrated!
Your service was sucks. Changed my pickup location without my permission at a far place because of Covid-19. I chose online pickup but I needed enter the store and asked the lady to start the service. She was super kind and nice. But your service made me wait 40 mins there. I missed my movement due time. I couldn't return the car at night because the store I picked the car up was closed at 8pm. So I drop the key in the nearest uhaul parking where has the drop key box. You called me at the next morning and told me I would have been fined $500 if I drop the car at different place. I and my friend went back the uhaul parking and return the car at the store. I hate that service a lot and not recommend to others unpleasantly.
When I got in the van, the low tire pressure indicator was on. I went back in the store and the person had to come out and pump up all 4 tires. When done, it still had the low tire pressure indicator. When I returned the van, the was no lock box to drop the key. I then called uhaul to inform them I had the key and would bring it back when the business is open. I was on hold FOURTY minutes just to tell someone there was no lock box and I have the key.
This was not the fault of the location but of corporate U-Haul. The credit card program was down which was very frustrating. We couldn't rent a truck until it came back up. We had to put off our rental until that afternoon. Very frustrating.
Both guys were awesome on the phone!! That goes a long way! Super competent! Made it painless! They deserve a raise! They sounded like the owners to me!??????
Location and manager wasn't set up for Uhaul busness.
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