Évaluations des clients Your Extra Attic Suwanee LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Your Extra Attic Suwanee LLC

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DWYANE B.
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The service was excellent the employees are awesome and care about the customer

Meet P.
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Nothing, It was all good

Michele G.
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I tried to talk with the agent. No communication at all. He just kept walking away. i had no idea where to drop the trailer. Next time we won't use this drop off. Thanks

Eric P.
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Excellence. This location embarks excellence.

Paul M.
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Le client n'a pas laissé de commentaire.

Ray H.
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the vehicle I used was showing low tire pressure when I picked it up.

DAVID L.
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Surprised on check that this location was relying on YouTube videos and the U Haul app for check in and getting truck. App failed at least 5 times, took way too much time! Ordered folly and 12 blankets. Not in truck. Mirrors could not be adjusted to see traffic to safely change lanes. Bad news, will choose another brand next time. But, what do you care? You don't even have an 800 number for me to call to address these issues.

Michael N.
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Le client n'a pas laissé de commentaire.

John C.
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Such a great experience. I would highly recommend.

Chad B.
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The charged me a claning fee when I made sure everything was clean

CHERYL E.
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Le client n'a pas laissé de commentaire.

Richard W.
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The folks at Extra Attic are beyond great! We have used them before and we will recommend every chance we get. Wish I could say the same for the Uhaul app...great idea but program is flawed. Maybe it's new and all the kinks haven't been worked out . I won't try that again.

SHIYUAN S.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

KRISTOPHER C.
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Le client n'a pas laissé de commentaire.

Roger M.
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Le client n'a pas laissé de commentaire.

Shari W.
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Le client n'a pas laissé de commentaire.

Joshua C.
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Penny and the gentleman who was there on Saturday also doing check in and driving the golf cart when we dropped off were extremely helpful (he helped me back in the car transport).

Wallace T.
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Been renting uhaul for years, best experience yet

Barry Craig C.
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Engine light on, pulls hard to right, rough ride

Calvin M.
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The gentleman that helped me receive and load the trailer was extremely helpful. I would definitely recommend people to rent from this location in the future as they made the process easy from start to finish.

Matthew M.
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By far, the best moving equipment rental I have ever had!

George O.
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Office staff was very rude.

ANTHONY C.
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Le client n'a pas laissé de commentaire.

Allen A.
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Excellent Service & Great Experience !!!

MITCHELL K.
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Le client n'a pas laissé de commentaire.

Ashley J.
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Glen was helpful when I returned my truck. It was later in the evening and dark and he circled the lot to make sure I was safe parking the truck and got back to my personal vehicle ok.

TRAVIS T.
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They were great 👍

Dwayne M.
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I wouldn't give the location a poor review because I know this was their fault but my experience checking in this morning was extremely poor. I loaded 3 kiddos in the car only to arrive at the location and still need to be further verified. I don't understand how that can happen when I've rented several times from uhual, specifically this location. Had I known I might need my passport or other pieces of identification I would've grabbed them before I left my home. Instead I'm left calling around to see who's even available to pick up the phone to verify us.

Christy H.
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Please please take some extra measures to clean the cabs of your trucks. I am fully on board with accepting personal risk when it comes to my health, but I think it is important for businesses to also take measures to help preserve the health of their customers. Also, I was charged for multiple items (moving pads and a dolly) that I didn't receive. I didn't even order the dolly, but was charged anyway. Do not rent here.

Timothy G.
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Le client n'a pas laissé de commentaire.

Lynda G.
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Le client n'a pas laissé de commentaire.

Eric P.
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Le client n'a pas laissé de commentaire.

Gerald E.
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Le client n'a pas laissé de commentaire.

Susan F.
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Le client n'a pas laissé de commentaire.

Eric P.
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Great location. Please have UHaul give you better trucks. We absolutely love doing business with you all.

Hassan M.
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Le client n'a pas laissé de commentaire.

Michael R.
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Everything went very well!

Gregg P.
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Glenn and Penny are great to work with and I'll be back again. With service and quality as good as it is here, look nowhere else if you're in the market to rent a truck or need storage space. Thanks for the great service!

Jace H.
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Le client n'a pas laissé de commentaire.

Neil M.
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Thanks for not mandating I wear a mask! I will be back!

John B.
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Le client n'a pas laissé de commentaire.

Eric P.
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Le client n'a pas laissé de commentaire.

Eric P.
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Ok so what a great group of people first and foremost. Secondly, did I mention how awesome the people are at Your Extra Attic?

Jonathan A.
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Le client n'a pas laissé de commentaire.

Richard W.
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Easy pesy from online to phone call to pickup and return. Nice folks, no surprises went well! Would go there again.

MARIUS B.
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The parking is really really bad. I had no clue you had to put in a code to get behind a gate but I got lucky and some guy walking out told me the code. Parking is wayyyy too tight for such big trucks and you back up into a dirt bank. I will NEVER EVER go to this location again, I'll drive out of my way to avoid it.

KEVIN J.
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Le client n'a pas laissé de commentaire.

Eric P.
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The young lady at the counter checking us in obviously knew what she was doing. Thank you Chinese

Ramona W.
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Didn't like the remote check in. Very impersonal.

Charles W.
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Le client n'a pas laissé de commentaire.

Alexandra A.
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Le client n'a pas laissé de commentaire.

ELAINE L.
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Le client n'a pas laissé de commentaire.

SHERRY B.
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I couldn't get the app to work so they went out of their way to help me both for the pick up and return

Rich K.
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I rented a pick up truck. The tire pressure was low in the right rear tire when I picked it up. 20 lbs. vs 34 for the other tires. I noticed a screw in the tire when I got home. I filled the tire with my compressor. The tire held air fine for the 4 hours I had the vehicle... but I should not have to be maintaining the vehicle. I let the person know (who was pleasant). She said she'd have Uhaul fix the tire. Surprised that no concession (on the price) was given based on this situation.

Eric P.
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Trustworthy people hard at work at this location.

james C.
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Le client n'a pas laissé de commentaire.

ellen N.
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Very friendly and helpful!

Eric P.
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Great service and great people found here

LaTonja T.
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Glenn is the BEST ! Personable! Cares about his customer. I recommend This location to everyone.

jEFFERY T.
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Le client n'a pas laissé de commentaire.

Alfred B.
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I've been to many other U-Haul locations with simplified return policies and it went smooth. Here they just assume you know their modus operandi and don't guide you properly. As a result, I got charged more than expected. Too bad

mark S.
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Great, prompt service. Better than the company owned stores by far.

Philip A.
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This was my second rental with this location, after using other locations. These folks run a much better office than other places. Will always choose this office in the future.

Gregory G.
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The managers were very pleasant and efficient!

Sicili B.
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For the drop-off, I dropped the truck off during after hours, but it was somewhat confusing as to where exactly they wanted the truck. I think they need designated marked spots for drop off.

Phillip J W.
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Le client n'a pas laissé de commentaire.

Michael J.
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My reservation got changed from "in store pickup" to "24/7 Online Pickup" by Uhaul/this location. Upon arriving the online pickup process was extremely frustrating and not user friendly so I went to the front door and called the location to pick up the truck. Despite my email saying I could pick my truck up at ANY TIME since they changed my pickup option, I got an attitude from the person that answered the phone bc I was 15 minutes late. Not the friendliest place.

Maxwell J.
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Le client n'a pas laissé de commentaire.

Fred S.
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Le client n'a pas laissé de commentaire.

Lyntrell J.
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Le client n'a pas laissé de commentaire.

Mark P.
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Le client n'a pas laissé de commentaire.

seisollah K.
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Continue with good service!

Shareene L.
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Everything was great, and using the app really helped!

Eric P.
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This location and the people here are always excellent. They work a very tough job during a very tough time. I salute Glenn, Penny, and Paul.

TIFFANY C.
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Le client n'a pas laissé de commentaire.

Michael L.
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Le client n'a pas laissé de commentaire.

Jennifer M.
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I hated the app, it was not easy and when i tried getting help the so called manager lady was not helpful, she was rude told me it was my phone when I was having issues. I do not think using the app for pick up or drop off is friendly. Now I will say customer service from uhaul when I needed to extend my trucks was amazing and helpful but this location I will not use them again i will go with another place. I did not like the one truck broken window, light on in truck and manager was not helpful would rate her store a -0 if that was a rating, she was even rude to another man who's English was not helpful, he had to ask me how to get something. When trying to put the numbers in the code box she acted like I knew it its just 123 per say when there is 3 numbers on each code section. Her personality and behavior was un called for and I would not recommend her to anyone even if she was the last one to rent from thats how bad her service was toward me and watching her with another guy.

Gary H.
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Nothing! It was a great experience! it is a little further away but this is now my new go-to for Uhaul rentals!

Justus J.
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Le client n'a pas laissé de commentaire.

Joseph G.
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Thank you to extra attic for the friendly personal service.

Matthew S.
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I booked a trailer and rate, but was up-charged to the next size. Trailer was great, but seems a little sleazy to charge for more than I needed or confirmed with U-Haul.

bill M.
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Le client n'a pas laissé de commentaire.

Philip A.
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Le client n'a pas laissé de commentaire.

Carrieola M.
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Le client n'a pas laissé de commentaire.

Eric P.
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Le client n'a pas laissé de commentaire.

Joe D.
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Your app needs some work. I am in IT and had an awful time trying to gain access while trying to set up my account!!! Ms. Penny was very helpful and accommodating!!!

Rayshonda K.
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Uhal has to do better. I was due to pick up a 10 foot truck at a different location. Received an email ad I was 4 mins away that the truck had not been returned.. A email not a phone call. Then I was stuck going to a different location and getting a van. NOT A HAPPY CUSTOMER

Randall M.
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Best UHaul experience I have had. This location rocks....

Lori B.
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Truck was not in the best condition. Bumper falling off and smelled of cigarettes.

JONATHON H.
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Very friendly and helpful owners. Great experience and highly recommend them!

Donald R.
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Le client n'a pas laissé de commentaire.

Sachin D.
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I very much appreciate the assistance provided by Glenn during the check-in and the checkout process. He was quite friendly, and also helped resolve issue of extra fuel charges that got added incorrectly. The facility is 24x7 which was useful, and was well maintained. For some reason the rate and type of reservation on the U-Haul app was not the same as when I had booked.I ended up paying extra as a result. Will reach out to U-Haul directly to resolve this...

Jairo R.
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Le client n'a pas laissé de commentaire.

Eric P.
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So very consistent. Thank you

Michael L.
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The rental location was fine. It was Uhaul who charged the $14 safe move fee when I declined this charge in my reservation. When pickup up the truck and no human contact the $14 is automatically included with no way to remove.

kathleen C.
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Le client n'a pas laissé de commentaire.

Scott H.
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Add signage to indicate trailer rental requires employee assistance. I wasted too much time watching the video and messing with the app only to learn I had to call for assistance.

heidi L.
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Le client n'a pas laissé de commentaire.

Clarence S.
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Both owners were very friendly and got me in and out quickly.

Non reviews have been submitted for this location.

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