Évaluations des clients Your Extra Attic

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Your Extra Attic

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Mike B. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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Le client n'a pas laissé de commentaire.

brian z. le

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You need to advise your teams about how to handle cars with low ground clearance and each location needs to have the proper tools. I experienced damage to my vehicle due to this at pickup. No issues at drop off as I was able to give instructions on how to manage the process.

David P. le

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Le client n'a pas laissé de commentaire.

Kenneth B. le

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Le client n'a pas laissé de commentaire.

Derek A. le

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This location was great. U-Haul overall provided a terrible experience. I arrived at the original pickup location and they did not have a truck for me. I was on the phone with customer service for an hour before they found another truck. I had to drive further to go pick it up which caused me to incur extra expenses. I was promised a $50 credit which I still have not received.

Jeff W. le

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Online booking was quick and easy. Great experience.

John G. le

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Used them before on several occasions. Very helpful and knowledgeable staff. Made the drop-off very smooth.

Mark W. le

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Le client n'a pas laissé de commentaire.

Robert P. le

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Thanks for your service

Gregory S. le

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Le client n'a pas laissé de commentaire.

Bikramjit M. le

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Le client n'a pas laissé de commentaire.

jeffrey k. le

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The lady that processed my rental was efficient easy to deal with and made the process a positive experience.

jack m. le

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Le client n'a pas laissé de commentaire.

JIM P. le

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Reserved, picked-up, used and returned the truck I needed at a fair price with no hassles or surprises. What more could you ask for? See you next time I need to rent a truck.

Rabun H. le

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Le client n'a pas laissé de commentaire.

WORRELL S. le

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Debra was very pleasant and helpful

divyesh p. le

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Le client n'a pas laissé de commentaire.

Jagannathan S. le

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Le client n'a pas laissé de commentaire.

ROBERT L. le

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Thank you. Debbie is very helpful.

Cristhian c. le

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Excelent service Great service Great and professional peoples Clean I recommend it

fernando s. le

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I was told by phone when I made the reservation that the mileage cost would be $.17 per mile but was charged $.79 per mile. I emailed them about this issue and never got a response.

Dylan D. le

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Great service with even GREATER staff. Staff was very informative, friendly, helpful, and efficient. This is my second time renting a truck from here and will definitely use them again in the future! Thank you!

Gary P. le

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These people overcharged and added services I did not request. Stay away.

FERDENIA H. le

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N/A

Chris P. le

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Le client n'a pas laissé de commentaire.

Jay P. le

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Staff was helpful and friendly and efficient w checkout

Sharon r. le

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Le client n'a pas laissé de commentaire.

Balaji G. le

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Le client n'a pas laissé de commentaire.

Charlie L. le

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Le client n'a pas laissé de commentaire.

jeremy B. le

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I reserved an auto transport on line at this location . However when I arrived I was told they had none and that the closest was 7 miles away . In Atlanta morning rush hour . In the opposite direction . So 15 miles out of my way in stop and go traffic. Why do you let people book on line for a location that does not have the equipment ?The staff at both locations were pleasant . Not their fault. But very annoying .

WILLIAM L. le

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Le client n'a pas laissé de commentaire.

Joey G. le

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Le client n'a pas laissé de commentaire.

marlon k. le

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Le client n'a pas laissé de commentaire.

dave r. le

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Le client n'a pas laissé de commentaire.

DAVID B. le

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Le client n'a pas laissé de commentaire.

Regina B. le

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Make sure all rented equipment is given to the customer prior to leaving the property.

Jae P. le

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Good experience overall. Highly recommend this location.

MARILYN M. le

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Increase in rate without notice. Bill after check out was worrisome.

Nilesh T. le

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Wish all required tools available at all locations like furniture dolly

Lisa W. le

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Staff was very pleasant and friendly.

JAVIER D. le

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Le client n'a pas laissé de commentaire.

Kingsley A. le

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Y'all are awesome. Quick rental process from start to finish

Gary L. le

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Le client n'a pas laissé de commentaire.

SANBAO L. le

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Le client n'a pas laissé de commentaire.

James E. le

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The experience was excellent. Pickup was very smooth.

TAO J. le

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It's very easy, quick and convenience to pick up. The staff is very nice and helpful.

JOHN O. le

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Couldn't have been better

BRAD S. le

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Le client n'a pas laissé de commentaire.

STEVE T. le

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Debbie is fantastic!!! Thank you! Steve at Chick-fil-A

marcio s. le

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Le client n'a pas laissé de commentaire.

EDWARD H. le

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Le client n'a pas laissé de commentaire.

Steve W. le

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The people behind the counter were very nice too.....

lauren b. le

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The lady who helped return my vehicle was absolutely helpful and actually helped correct the problem that UHAUL tried to get me to drop off my vehicle at a different location the very last minute. UHAUL should be more organized with reservations and if a truck that has been reserved isn't available they should at least make sure the customer gets the mileage they are promised.

Tony D. le

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Continue employing friendly and helpful, good people. I’ll always use and recommend U-haul.

DONALD S. le

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The staff were very helpful and professional. Very easy to work with. Thank for a great experience Donald

DOUGLAS S. le

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Thanks!

Jeff R. le

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Unfortunately, I was unable to use the trailer that day.

Frank D. le

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perfect location, very clean, well run operation. Debra was very pleasant and very efficient. I had a great experience. Will be using this location in the spring.

John R. le

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I chose this location since it has 24 hour drop off. Will visit again.

Colleen A. le

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Le client n'a pas laissé de commentaire.

chaid o. le

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I was told I'd have my receipt emailed to me; however, as of this posting, I am yet to receive it. Might sound like a minor issue but it erodes my trust in the company. This is also the reason for the "below average" rating. The lady at the counter was nice.

Sheri L. le

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Nothing -- the person checking me in was knowledgeable and very helpful. It was easy pick up and delivery. Everything went well. I would highly recommend this location. The price was good. Thank you -- saved me when I had to move with short notice!! S. Larson

Brandon W. le

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Le client n'a pas laissé de commentaire.

LUIS D. le

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Excellent service. Debra was nice

Edward C. le

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Excellent service friendly

Mark L. le

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Debbie was wonderful and very accommodating. She answered all of my questions and helped me along with the process. She is definitely a shining star! ????????

Margaret C. le

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Le client n'a pas laissé de commentaire.

Arthur T. le

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Le client n'a pas laissé de commentaire.

ROBERT L. le

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Debbie has always been helpful when I've needed to rent a truck. I have always recommended U Haul to my friends and appreciate the great service you offer. Thanks again.

ROBERT L. le

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Thank you. No improvements to recommend. Will use again and recommend to friends.

Connie C. le

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I rented a truck and a van over the course of my move. Very efficient process! Great customer service!

alice w. le

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As always, DEBBIE is a pleasure to work with--very personable and friendly, equipment was easy to use, and reliable.----made our weekend work much easier---thank you uhaul.

Leslie M. le

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Very courteous and professional! Based on my experience, the experience was warm and inviting, no recommendations to change anything.

SEAN W. le

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Your online system needs work. This was not the location I orginally picked and no where in the information I was sent did it state location change. When we went to pick the van up that evening at 8 as requested we went to the location I chose and then the website would not load just kept going to the same page. We could not pick up the van. We had to wait until 9 the next morning. Of course the location did not have our reservation as you guys changed it without an okay. So we go to the correct location and are finally able to pick up the van many hours later than wanted. We were supposed to load the night before. It was frustrating to be behind. Both places were extremely nice. It is your own computer system making errors.

john p. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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Le client n'a pas laissé de commentaire.

Andrew P. le

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The people at "Your Extra Attic" did a great job. I wish I could say the same for my U-haul rental experience as a whole. I was told my truck was at one location and spent hours the morning of my move trying to track it down. This caused me to have to hire day laborers to complete my move during my window of availability. VERY disappointed with U-haul, but again, none of this was the fault of "Your Extra Attic." They were great.

James T. le

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Vehicle wasn't filthy, but it wasn't completely clean either. Windsield was buggy and there were greasy hand prints around the doors. Appeared that it hadn't been cleaned well after previous rental. Inside was great, outside could have been cleaner. It was cleaner when I returned it than it had been when I picked it up. Also, tank was not completely filled when I picked it up, gauge was below the full mark after only 10 miles or so of driving. When I refilled it during my trip, it took about 50 miles of driving for the fuel gauge to move below the full mark. Doing the math, it was approximatley 3-4 gallons from full.

Bob A. le

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Maybe it is designed to do it but when the truck is slowing down by braking it would automatically, and quickly, downshift from each gear all the way to first gear causing drastic jerking and unexpected operations. Might want to check the transmission.

Anna S. le

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Le client n'a pas laissé de commentaire.

Steve A. le

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Le client n'a pas laissé de commentaire.

Carolyn C. le

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Le client n'a pas laissé de commentaire.

Diane B. le

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My bill was much higher than I thought it should have been so I'm very disappointed in that. Also, I did not use the pads but was still charged for them even thought they were still in the truck and not opened when we returned it. Very unhappy about that too and I would like a refund.

Ronald H. le

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Le client n'a pas laissé de commentaire.

Siva V. le

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Le client n'a pas laissé de commentaire.

RONALD K. le

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Great professional, knowledgeable customer service.

Christopher M. le

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I drove 26.6 miles and filled up the gas tank with 4.017 gallons and got charged $7.23 in fuel charges....not happy! Also, the truck has a dolly and pads inside the truck which prevented me from filling that area with storage space.

Charlene C. le

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Le client n'a pas laissé de commentaire.

larry z. le

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Overall the process went amazing. The only recommendation would be an easier place to park such a big truck since it is hard to turn it around when the gate is closed.

JOE N. le

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Le client n'a pas laissé de commentaire.

Cassandra L. le

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Le client n'a pas laissé de commentaire.

jose M. le

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We had a fantastic experience. No complaints at all!

James l. le

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Doing great as far as I can see

Donald C. le

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Le client n'a pas laissé de commentaire.

alesa w. le

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Quick and curtious service. Thanks Mrs. Deborah

Kati B. le

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Le client n'a pas laissé de commentaire.

jim c. le

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Le client n'a pas laissé de commentaire.

Ling M. le

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Le client n'a pas laissé de commentaire.

Chris S. le

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Le client n'a pas laissé de commentaire.

JOE N. le

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I'm a repeat customer and have always rated the renting experience as excellent. Great customer service.

Swarup N. le

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Keep up the good work.

rachelle S. le

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Le client n'a pas laissé de commentaire.

LEIGHANNE W. le

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I ended up having to get a bigger unit and go up to a 10 x 10, but the staff was very helpful and pleasant.

RICHARD M. le

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Great service