Customer Reviews for Your Self Storage Com
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

5

Free beer? (Joking of course.) It was pretty good. Great customer service. Hence the only way to improve would be free beer.

Évaluation :

4

Just need to have hitch/ball to be able to rent out. None there when I rented the trailer.

Évaluation :

1

Got ripped off, ramp didn't work, didn't have dolly or 4 roller, gas tank was under half full (was driving from Edmonton- Calgary), lock on back of uhaul broke. Had to was my gas and km to multiple locations to get lock cut off. Was offered $50 voucher for uhaul from customer service. “Manager” called and offered $40…

Évaluation :

2

Clean the snow and ice out of the trailer before the customer arrives. I was iced so I had to go to a car wash to get rid of the ice.

Évaluation :

1

Don't charge them an extra $300 for no reason. I'd like a representative to call me please 587-337-6446

Évaluation :

1

The parking lot was very tight and the truck was parked within inches of another truck resulting in having to drive forward and not being able to reverse out and ended up getting stuck.. When returning the truck another van was stuck resulting in not being able to get my personal vehicle out of the lot. The person working the counter said well good luck call road side if you need help. Very disappointed.

Évaluation :

1

Overcharged, your app and browser rental program/site sucks so bad....so bad. Was unable to complete photo rental. Vehicle was stuck when I picked it up. Terrible experience.

Évaluation :

5

Really friendly staff. Nice location. Recommended 100 %

Évaluation :

5

Very helpful indeed

Évaluation :

5

Customer friendly

Évaluation :

4

Location needs better signage.

Évaluation :

5

Clean windshield and floor please.

Évaluation :

3

the gentleman's customer service skills we sub par at best, he was rude, when he had to get out of his chair for something he was annoyed, my rental time was supposed to be until 8:30 pm however he said i would have to have it back by 4pm or i would be charged for a second day, i was dissatisfied with his service. hence why i was putting off picking up my refund, I hope to never have to deal with said employee again.

Évaluation :

3

Guy at counter a complainer. He complained repeatedly that he wished I would not have returned the units early because it was inconvenient for him.

Évaluation :

3

I feel like i was overcharged for my gas usage but we are talking $5 or less here(only drove 10 miles). The inside of the windshield was pretty dirty, someone did wipe it they just didnt do a very good job. However it was only visible in bright sun and didnt affect visibility. Neighborhood location was perfect for me and I was overall very satisfied.

Évaluation :

2

Very small parking lot. had a hard time dropping trailer off. Dropped trailer off after hours so no one to help. or talk too.

Évaluation :

5

This location was convenient for me and had a pick up time that worked. The gentleman at the desk was great. He helped answer all my questions and was quick to get me on my way.

Évaluation :

5

Was perfect

Évaluation :

2

The parking lot was too small for the large trucks and there were other cars left in the lot overnight so parking the truck in a spot out of the way was impossible

Évaluation :

3

I was not expecting service at drop off but an employee was there early on a Sunday morning helping someone else. He took care of us and made everything effortless. Great service.

Évaluation :

3

Changed my drop off less than 24 hrs before my time to pick up and to the opposite side of the city… not convenient at all

Évaluation :

3

Fix the app and online booking services

Évaluation :

1

The website said this location was open until 5:30. I got there at 4:30 and the person had “gone home early”. Later I was charged an additional $15 dollars for “cleaning” and was not informed or consulted about it. The unit looked EXACTLY the same as it did when I picked it up. Seems like a scam to me. Also, tried to contact the operator several times by phone and was unsuccessful. I will never use this location again and was VERY unsatisfied with the extra charges and lack of professionalism.

Évaluation :

1

I was charged $30 for insurance that I did not ask for tje manager wouldn't even come out and show me how tje hitch worked would come out to show me how to hook it up …horrible service

Évaluation :

2

Did not come with any of the equipment I paid for (Dollys, furniture pads) and the service was poor at the location (slow, poor knowledge, tough to reach on the phone).

Évaluation :

5

The staff does a wonderful job. The computer angle is always too complex and pos machines unpredictable. But the customers seem extremely rude, not considering the problems they create for the next person. I only hope they are charged when they hold up other people when they're late, don't drop key off or not take lock off and then refuse to give staff combination # so next customer can get going.

Évaluation :

3

The hours operations are not good if you to return early morning.

Évaluation :

5

The location was great and the fella I dealt with (joe) was awesome. However, the online booking experience sucks. Uhaul needs to hire a different Ux tech as navigating through the system was a frustrating experience.

Évaluation :

5

Very good service.

Évaluation :

2

Nothing wrong with location services just the location itself. Having a location in south edmonton would nice.

Évaluation :

4

Peter was great to help me get a trailer, helped with the hookup, and I was then on my way. Merci!

Évaluation :

4

Was sent there, to pick up the large trailer I didn't order, at the location I didn't request, from a guy that says I ordered 2 trailers. Your online system sucks. I don't need helpers, boxes, dolly's, carts, storage or any of that shit. PLEASE streamline your service, or make it so we can order ONLY what we want, by clicking 1 button, 1 time

Évaluation :

1

The owner forgot that he had U-haul customer. we were waiting for 45 min for the owner to come from home.

Évaluation :

3

I was incredibly disappointed for the extra day charge for returning the trailer “late”. When I picked it up the uhaul rep confirmed my return time and he did not indicate that since it was after they closed I would be incurring an extra day charge. Given that it would still be available first thing the next morning to whoever had booked it I don't feel the charge is valid. If I had returned it right at the end of the day then it would be available the next day exactly as it was for the time I returned it.