I was surprised to find that the truck had no handtruck or moving blankets available and none were available at the location either. One must also return the truck there; cannot drop off at another u Haul location. I wish these things had been clarified when i was making reservation. Service was efficient. Good to have a key drop for after hours.
Janet G.
Customer Reviews for Your Space Storage at Rolling Rd
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The in-store representative was very professional, friendly and courteous.
Ricki H.In regards to the truck we rented it didn't run well . I had concerns that it might break down. The employees were nice as well as efficient.
Marlene S.Excellent customer service. Thanks
Gary L.Front desk personnel were extremely knowledgeable and friendly. Best Uhal experience ever!
Kimerbly H.No comments
Pamela B.Continue to have great employees
James S.Keep up the good work
James S.The two ladies that were there when I arrived here really professional and helpful. It was hot and stressful and their professionalism made my move a great one.
Monique R.There's nothing to improve!
Larraine H.Very very good customer service sweet ladys very help full
Abdel Y.Nothing everything was great
VANESSA B.Never received rented out equipment.
Kaila H.Missing appliance dolly I paid for.
Joshua M.David provided excellent service.
Judy B.David and Ella are excellent customer service representatives.
William S.The lady that assist was professional, and explained everything.. she was very pleasant..
Lisa B.I was very pleased with my service, entering and exiting. Great Customer service as well.
Sherry J.Tire pressure low on two tires and indicator light was on. Staff was friendly.
Lee D.Ella Johnson was great with my uhaul rental I was having problems trying to do the rental online and she was happy to help me she has great customer service and I will refer you guys to anyone that need help with a uhaul or storage space
Theodis S.I have no complaints
Yvonne B.Staff was really nice. Dropping off was harder because I couldn't do the online drop off and never got through to customer service for assistance. Other than that it was a good experience
ceaira H.There is always room for improvement, but not here. The staff were kind and communicated like your were family. They appreciate the customer and let me know when I did something good to help them, like parking the truck. Simply task, yet they greatly appreciated it. Made me feel great.
Deonna M.Staff were very professional, the truck were pre cleaned for me and I had a full tank of gas. I rented a dolly along with the truck which worked wonders for me. Great location and experience altogether.
Akeem F.I think it's ridiculous that I had to pay a whole 19,95 again to add on additional time (2hours more) then the lady employee who assisted me charged me twice for mileage and I didn't go over the amount (70miles) that we had on my contract so my account was charged a overdraft fee. I will not be using uhaul again.
Janae H.No improvement needed. Staff was efficient, friendly, and provided exceptional service.
Jacqueline W.Excellent service à la clientèle. Great staff. Will use again.
Oladipo O.The service was superior! This was my first time going through the process, everything was super easy, the online reservation was user friendly and the customer service was really great! Thank you very much!
Jeffrey D.I really appreciate the staff extending my rental for a few hours, didn't realize just how much and how long it would take us to empty out the 3 bedroom unit. Thank you to them.
Sherry B.Everything was amazing!!!
Amir M.The whole experience was quite excellent. Both staff were very friendly and warm. I would definitely come back. I'd like to suggest a closer parking arrangement for customer vehicles if possible but the user experience is still the best
Emeka O.Very easy process
LYNNETTE B.The associate that helped us out was very helpful and polite. We appreciate the attention she paid to providing us with a positive customer service experience. We are returning customers and will continue to use this location for our u-haul needs!
Najmah H.Rien
Lorraine L.The staff was very professional and helpful!
Whitney P.The agent was extremely nice during the interaction. Thank you for your services
Ahlisiha P.The Manger and staff are great just keep up the good work
James S.I rented from this location twice in a matter of 3 days as I was making three moves in one! Both Ms. Ella and David were professional, took interest in my moving concerns and provided recommendations on how to make it seamless and it was, both times. I am no longer in the area, but I recommend this location to everyone, top customer service!!
LEJUENE W.Seamless process all the way through!
LeJuene W.Your agent does a a excellent job
Pauline S.Customer service was awesome
Veyna P.It would be great if all your locations was like the Rolling Road location
James S.jay hilo moving services (zavier & greg) were my movers and i must say they are the true professionals. They came on time, divised a game plan and executed without any hiccups & more than anything they are respectful and attentive to your needs. ill definetly recommend them for future moves.
shawn C.Everything was perfect. The customers service representative was very courteous, attentive, and professional. It took 15 minutes or less to get processed and out of the door . All the years I've rented from Uhaul, I've never experienced an issue. Thank You for always providing excellent communication, customer service, and service to me. I appreciate your establishment for allowing me to be a faithful customer.♥ï¸â™¥ï¸
Sherri H.Thumbs up
Joseph B.Excellent service à la clientèle
Stacy S.If gas wasn't below a 1/4 would be cool but not a major issue
Vincent B.Everything was great except that I had ordered a hand truck and if I hadn't come in the day before to add to my order I would not have known that the handtruck was not available.
Rhonda N.Nothing. Everything was very good.
Carol J.It took about 20 minutes to complete the online process. I would be great if some of that data entry could be done before arrival.
CHEVELL T.The equipment was clean and seemed to be maintained. However it was difficult to change gears and at one point the transmission slipped out of reverse.
Lynne F.Rien
john G.Nothing at this time
Ray J.