The attendant was expecting a day later but was very informative and helpful with our questions and return of the 10' truck.ARMANDO O.
Customer Reviews for Your Storage Place #23
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
San Antonio, TX 78217
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 6h pm
- Dim : 10h am à 3h pm
Heures d'ouverture spéciales
- 7/4/2021: Fermé
- 11/25/2021: Fermé
- 12/24/2021: 9h00 am - 12h00 pm
- 12/25/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Extremely satisfied with the whole system..JAVIER G. | Expérience générale
The ladies were very professional and yet very friendly. I would recommend this storage to anyone. It was a great experience!Lorraine S. | Expérience générale
Our recent use of your services was, I believe, our fourth in the eleven years we've lived in our current home. Each occasion has been a very good experience, as was this most recent stay. Thank you for operating what has been a very important service for us in such a professional manner. Don and Kris Hilldonald h. | Expérience générale
Merci.DANI W. | Expérience générale
Office staff were helpful friendly and professional. Climate-controlled unit was well worth it - our piano still sounds good!Bernard S. | Expérience générale
Outstanding customer serviceStephen J.
We had to use the truck for an extra day and it was all our fault. The U-Haul agent saved us.RICKY G.
Le client n'a pas laissé de commentaire.ARIEL C. | Expérience générale
Hello I just got an email that ,y move out date was March 27 and it wasn't. I personally turned in my two week notice to the front office. My correct move out date around March 14 or 15Araceli N. | Expérience générale
Older vehicle alot of play in steering wheel. Newer vehicle may have helped but everything else was goodAndrew D.
Le client n'a pas laissé de commentaire.Mathew K.
Le client n'a pas laissé de commentaire.ROCHELLE R. | Expérience générale
Do I get a deposit backFranchesca R. | Expérience générale
Staff always responsive and helpful. Used this facility twice in 6 years, the last time for 22 months. Rats are a problem! Some valuable property was destroyed, but I didn't have the insurance so I would suggest you opt for it when offered. Or provide your own extermination system as what they have in place does NOT work! Overall, I'd rate this facility as good, with the exception of a better extermination program for the rats!donna n. | Expérience générale
roof leaked and ruined some of my items stored there.Gary S. | Expérience générale
Overall great experience. Thank you!Sherry C. | Expérience générale
Le client n'a pas laissé de commentaire.Collin C. | Expérience générale
Representative Raven was very helpful and friendly over the phone on initial contact and in person when picking up and returning the vehicle.Christopher R.
Le client n'a pas laissé de commentaire.Victoria W.
Not everything was ready or even in the truck when we picked it up.Rachel J.
Le client n'a pas laissé de commentaire.DEAN P.
Le client n'a pas laissé de commentaire.Charles K.
Le client n'a pas laissé de commentaire.Yosdani N.
Le client n'a pas laissé de commentaire.cynthia F.
Le client n'a pas laissé de commentaire.Elizabeth E.
We did not get to pick up at our desired/reserved locationWilliam H.
Nothing. This location is always pleasant and efficient.Jessica R.
Le client n'a pas laissé de commentaire.James B.
Thank you. Nothing.robert V.
Will never go to any other uhaul location if I dont have to.Je R.
The place was very neat and cleanWILLIAM L. | Réservation
Attendant was on top of my reservation, courteous and informative. All in all a great experience.GUADALUPE R. | Réservation
Liked the facility . The management is verry professional and they were there and willing to help me with any thing I have a problem with.Lorenzo M. | Réservation
Regular Manager back on duty and everything went great.Kris C. | Réservation
No 10x20 units availableKris C. | Réservation
Le client n'a pas laissé de commentaire.Alisha C.
PerfectJa W. | Réservation
Stephanie helped me with my storage unit and truck rental. She was very nice and professional all around. Thanks, Stephanie!mark T.
Stephanie went above and beyond to fix the screw up by U-Haul. It took her an hour to get U-Haul to have order corrected.Nora S.
Le client n'a pas laissé de commentaire.Steven M.
I have not moved in yet, because of movers. I will need the 10x10 unit within the next 2 months, but not right now. If you want to refund the 6,95 $, you can, or you can keep it, cuz I will need it.Kathleen A. | Réservation
The staff was very friendly and helpful and storage was clean.Jessica W. | Réservation
It was able to fit all my stuff and easy to find. The staff at the front was very kind and helpful. The gate was secure and everything was quick. Will use again whenever I need storage.Larissa G. | Réservation
When scheduling on the website it should not create TONS of spam mail. I will recommend the location to a friend but I will strongly advise them not to book through the uhaul website!William A.
Le client n'a pas laissé de commentaire.silvana S.
Le client n'a pas laissé de commentaire.Temple S.
The gentleman was very friendly and professional. Great attitude I appreciate him for that. Job well done.Annette T.
It's best to rent from a Uhaul location instead of a substation. You don't get all the information you need. I ended up getting charged more in the end because I wasn't explained that I was supposed to put the gas back the way I received it. The way he explained it was that I would get a credit if I did but did not say I had to or I would get charged. It was explained when I turned it in and ended up having to pay 20 $more.Cristina G.
Very small entrance for parking off the busy street.Phillip R.
Le client n'a pas laissé de commentaire.Joshua B.
Replace windshield wipers.Paul T.
Le client n'a pas laissé de commentaire.Tonya C.
keep doing what you are doingmilan A.
No one was present at office when we came to return at 3. They said they would be back at 5:30. Unacceptable. Will NOT recommend this location.sherri D.
didn't have pads and i was charged for themgary S.
I? did not have much inter action with staft at this location.rudolph D.
Customer service was outstanding. The truck was ready and clean.WILLIAM H.
Le client n'a pas laissé de commentaire.Adan G.
Le client n'a pas laissé de commentaire.Carmen G.
Upon getting to the location for pick up, I saw a sign on the door which indicated "on lunch, will be back at 340" resulting in a delay (my reservation was at 3.) Once I opened the truck, I noticed that the ramp was dislodged from its original location resulting in further delay. Additionally, the dolly and blankets were not properly sealed. I submitted a claim (there are pictures attached), and received a response from Javier Regalado on Sun, Sep 10, 2017 at 10:45 AM stating the following: "Mrs. Williams if there is a mechanical issue with the equipment please call Road side assistance. Once I get there report I will take reimbursed for consideration". By the time Mr. Regalado responded to my claim, I had already returned the vehicle and it was the following day, so my issues were left unresolved.Shavana W.
Le client n'a pas laissé de commentaire.Preston M.
The clerk had problems accessing my reservation. So after 20mins of trying I called u-haul back and handed her the phone. I was finally able to get keys after 42mins. #updatesystem?!??LISA M.
Le client n'a pas laissé de commentaire.MARILYN S.
Le client n'a pas laissé de commentaire.Ophelia J.
Appliance dolly was not available at that location. Had to go to another to get one. Mileage out was wrong and there was only 3/8 tank of gas and was recorded as 1/2. I informed the representative and she said she would call in the discrepancy. Good, clean equipment.Stephen B.
I ordered 12 pads and when I got to location she stated this location did not carry pads. I think someone should of called with info before pickup. I had hired helpers that I was paying to drive truck for me. I had charge removed I had my stuff damaged because of this over sight I am not happy. Also when renting truck no one helped me with that and I could not get all my stuff on the truck. It was a nightmare.Sharon G.
Le client n'a pas laissé de commentaire.alejandro C.
Receptionist was very friendly, pleasant and helpful.Kim S.
Person in charge of rental was very friendly and very accommodating. Keep up the good work!!blair S.
Nothing at this time. Thank you for the good service.Ernesto V.
Great staff, very accommodating for such short notice.Leslie L.
Le client n'a pas laissé de commentaire.Ophelia J.
Wow going to this place was very kind and caring person. It was better than going to the Austin Hwy location. Thank you very muchMichael C.
i was late bringing back the truck i had to pay twice as much. it was due 945 and i brought it back at 1130. im sorry. I later saw it was written on the paper due back at the same time you check out. if they can just tell customers as wellMary G.
Le client n'a pas laissé de commentaire.Tracey R.
Le client n'a pas laissé de commentaire.DAVID F.
Le client n'a pas laissé de commentaire.ROMEO G.
This guy was great!ERIN H.
Le client n'a pas laissé de commentaire.SHELIA J.
Hard to See location in attempting to locate from the SG Street in drivingALONZO M.
I will not use U-Haul again. I made an online reservation and ordered a 15 foot, 1 utility dolly, 1 appliance dolly. I went to pick up my truck and they said they did not have the appliance dolly. The gentleman working tried to call the Nacagdoches 3 times at which no one answered. He finally was talking to someone named Carlos. I was able to reserve online the truck and dollies. The gentleman at the storage unit didn't understand why you could rent something if they don't have it. I was told that I had to go out of MY way to go and pick up the dolly. No one offered to bring it to me...I HAD TO. I was told we'll give them to you for a free rental of the dollies. So when check out came it was trying to charge me 59 $and I was like ummm no. For a 24 hour rental it was 29 $and I showed him my reservation. He couldn't edit the system to correct the charges. He tried to cancel the order and start over...at which he was having more problems. 45 minutes later I was finally out the door only to have to go and pick up the dollies. If it wasn't for the fact that I was moving that morning and didn't have time to call around for other rental places...I had no choice. I will not use Uhaul again. Very unsatisfied.TANYA W.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.MARY K.
while uhaul online tried to double the charge for the trailer, the employee at 'Your Storage Place' was friendly and helpful. I would definiltely recommend 'Your Storage Place' but am leery about using uhaul online again.JAMES S.
Le client n'a pas laissé de commentaire.Charles C.
The truck itself was clean however it was very obvious that the driver's side front ball bearing was going out. Every time I turned it made this god awful sound and sometime when I braked and almost made me fearful. I was glade when I finally had to turn this truck back in. Sadly, when I told person about the issue on the truck he already knew about it and still rented the truck anyway. That was a HUGE SAFETY risk!!Kristine M.
Have more trucks available.MYRLE J.
Great Service!!RONALD R.
The man at the desk was very nice and the facilities were clean.It was kind of confusing to get to though.MELISSA N.
Excellent service, fast and fair.Jason C.
Great job & excellent customer service...EDWARD W.
Le client n'a pas laissé de commentaire.RUBEN D.
Great representative. Very swift service. Excellent job that is why I will always use U-HAUL!SHIRLEY F.