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Sherry H
Customer Reviews for Your Storage Place Fredricksburg
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Lucy was excellent in every way from check and explanations to check in. Very knowledgeable and professional and friendly,
SAM MWhat an unexpectedly great experience I had renting a cargo van for a couple of hours. Online booking was smooth. Pick-up was a breeze, with an outstanding emoyee who was personable and knowledgable. Return also fast and easy. The van itself was exactly what I needed, and super clean.
Andrea CSecond time renting from this location. Convenient for anyone in the medical center area. Staff is very friendly. Only reason I didn't give 5 stars is because they do not allow you to park your personal vehicle on site while you're using the truck. Luckily I had a helper to drive separately but could be inconvenient for some.
Trevor RExcellent service à la clientèle
Laurq CGreat service and thanks for extending my rental on such short notice!
Peach OShit location with a shittier staff. None of the equipment I ordered was in the truck. The person I had to deal with to pick it up was some shit outsourced dumbass. The people I got to speak to later in the day were fantastic and the only redeeming factor about U-Haul.
Ian WEverything was great thank you 🙏🏼
Samuel HLucy is Amazing! This location is exceptional! Would definitely come back again
AZAMAT MEverything went smoothly. The young woman working today was perfect!
Guy PAll was good, thank you.
rosie rOverall. Great experience
Howard WThe right side tire was low no air the young lady at the location filled it with air great, but that tire has a lick just a heads up over all service was good thanks 😊
Rodolfo LRental as it should be. A rarity today. If you have the need, this is the place.
SAMUEL SOverall great experience. Front desk ladies were great! Very accommodating, and helpful. Truck was nice too, especially the ac with this weather. Very stressful time for us, glad we were able to make this reservation so easily.
Rachel Struck was filthy truck had less than a Quarter tank of gas i was convinced to buy the daily rental plus mileage instead of the reservation price I made. they said it would be a lot less to do it that way. i drive 30 miles and returned the truck with the same amount of gas I had driven away with. they then billed me $175 upon return because the truck was below a quarter tank of gas. they said that Uhaul automatically charges this when the truck is below a quarter tank. I explained that this is how they gave it to me and they said Uhaul just does that. i then had to go out an additional 5 gallons on the truck to bring it above a quarter tank to avoid the charge. very disappointing service and policies on Uhaul part if this is true
Matt TNothing i just want to say that the two woman that were there were both very nice and helpful they should get a raise
Nicolas FI just want to thank Lucy for everything she has done she has gone above and beyond I can’t wait to get another u haul at this location because she was very helpful I would recommend this location to family and friends if you need a good u Haul place this is the place to go especially if Lucy is there .
Corey NAmazing customer service !! They went above and beyond to help us and that too without us requesting. Thank you to the entire team !
Navikanth RWe were in and out with the amazing staff. Besides teleporting me in and out, you can't improve customer service.
Chris rUpdate the site that location does not have the equipment you want to rent .
Dennis AThe young woman who helped me yesterday was so kind and patient. I apologize I can't remember her name
Julie BClean truck and great service!
Cyndi RIf they don't have the size truck, they should inform you beforehand. I was upgraded to a larger model because the smaller truck I requested wasn't available. However, for a senior citizen the larger truck is harder to drive and climb in and out of.
DAVID DYou did everything right. I would recommend to get more trucks while I was there there more customers asking for trucks
Guillermo HThe girl and guy working there were super friendly efficient and helpful. I think they deserve a shout out for sure.
BRANDI CApplication bugs required completely new sign up process ... too many bugs in software. Will be uninstalling app and completing all transactions in person.
Javier GThe representative that assisted me (sorry, bad with names) made my day. Friendly, professional, sense of humor…she made a not so great day, much much better! Wouldn't consider going any where else now.
Ron RYour uhaul had a big hole in the roof and was dirty and full of sand. The gas wasn't half way and I had to travel to another uhaul location for the auto transport. Still waiting for my additional miles and days credit from a supervisor. They only had 2 trucks.
BRANDON SDifficult opwn the lock
SAN MThe customer service agent that was in the office on the day I picked up my U-Haul was so kind and helpful in making my stressful moving day easier. I watched as another customer came in and approached her with a rude tone and spoke down to her about things that were out of the control of U-Haul and the storage location "Your Storage Place" but she remained courteous and demonstrated values that should be recognized by U-Haul. I did not catch her name but she was the only person working on July 11 in the office at approx noon time. I hope U-Haul will take input from a loyal U-Haul customer by finding out her name and recognize her exemplary customer service.
SIERRA JClean the windshield
Timothy CGreat service!!! Smiling employees!!!
Gerald BThe staff was rude and did not have any answers to my questions. Because I did self service she kept telling me I had to call the uhaul 1800 number. She couldnt even give me the keys to the truck once I showed her my online registration was complete and it stated for me to walk in the office for the keys. Very unprofessional on her part. She even had me open the truck and check everything myself she didnt even leave the office. When I told her i paid for a dolly she kept telling me we dont have any and I had to call for a refund she didnt even check the computer or they to help.
ILIANA VEveryone was friendly and efficient
Veronica AShowed up to pick up my uhaul that I had booked for 9 AM, woman there seemed like somebody had just told her to sit there just to be a present person, she didn't know I was coming, she did not know how to do anything, she kept saying it was her first time doing everything but it seemed like she didn't know the system at all, like I would think they would train their people at least the basics like what to do if someone needs to pick up a truck they had reserved, but she didn't even know how to refresh the page on the laptop. She kept having me give her the same information over and over again, then had to keep calling someone who I assume is the manager to help her, finally the woman she was calling had to come to the store just to get it done, but didn't offer any sort of apology. Then they made me move my car across the street to another business because I couldn't keep it there for the 3 hours I was going to be moving. It took almost a hour after arriving to leave with the uhaul truck. I was late meeting the movers and they almost left. It was a ridiculous and frustrating experience and I'll never use this location again, possibly any uhaul.
KRISTOPHER HSamantha was above & beyond. From the service, too her showing us storage units, too getting us in & out. She was super friendly everytime spoke with her on the phone & in person. Based on the first experience with her we didn't even decide too shop around too other storage facilities her kindness & awesome customer service told us we didn't need too go looking anywhere else! If she hasn't had a raise in awhile she deserves one...Seriously! Customer service is EVERYTHING & if that is #1 word of mouth can spread like wildfire, so Ty Samantha! Hubby & I appreciate all ur help! Will HIGHLY recommend her & this location!
Gloria PParking dropp off minimal
Roberto HWas charged an extra 22 dollars after returning vehicle as well as there was dog hair throughout the vehicle
James BOptional insurance coverages are too expensive!!
Daryl VBoth ladies where exceptional, very professional and customer service oriented. Thank you Uhaul
Robin WThere was no dolly. I did not know or was not told I needed to request one separate from the rental of the truck. I have always rented from u-haul but at another location. Usually, they are strapped in the truck. Other than that the customer service was great.
SANDRA BIt is primarily a storage rental facility without truck rental amenities
david sThe lock process could have been easier when doing the electronic pick up. It was hard to open the lock, I had to call a representative for assistance.
Lyndsey RThe truck smelled and the tire pressure alert was lit up. I was already under a lot of pressure and stress that the stupid light freaked me out. Customer service was fantastic, though.
Julia HThe instructions on how to properly return a Truck AFTER business hours is very intensive and no good for a senior unused to the fine points of a smart phone. I did not know how to navigate out of the webpage for uhaul.com in order to take photos in such a way as too be able to return to that webpage and to upload those photos and the staff seemed unwilling to teach me at the outset.
Richard NThe price is a little bit expensive than other uhaul store
Nahom GMake sure the vehicle is clean.
Terence CRien
Marian CNeed more parking space and more office room very small area for the customers and employees.
Erlinda BThe ladies who worked there were very nice.
Nien CWarm and friendly staff, ladies have a great sense of humor. Van available on time
Joan PVanessa has Excellant Customer Service.
Amina JHard to return the vehicle because it only had 4 parking spots available and they were full. Had to wait until attendant moved it into the storage area. Could not check me in, even though I was a day early because of new U-haul procedures. Checked in this morning but I was charged for 2 extra miles, I had to drive around and wait so I could park since the lot was full.
Alfredo GNothing at all. Venessa and Sherri did nothing but help me in the most amazing way. I've never experience such great customer service ever! They made me feel as if I knew them forever.
barbara aAwesome service
SUNILBABU CProbably the worst customer service experience I've ever had and ever will have. Will never use U-Haul again. Made the process of moving about 1000x more difficult than it needed to be.
Charles Fmerci
Zhanna CSherri has helped me in the past. She is outstanding. Her peers depend on her knowledge, kindness and professionalism. I was so exccited to work with her agin. She treats you as if you are the only client. Thanks for prompting her. She is terrific. A keeper.
Sherry M