When I went to pick up the truck I had to wait numerous times while the sales lady waited on other customers. In the end she put the wrong drop off location in and I was charged for wrong drop-off. I was also charged for an additional 141 miles for a 130 mile trip. When my brother in law tried to talk with them about this they merely told him there was nothing they could do. MY LAST UHAUL RENTAL!Wesley H.
Customer Reviews for Yours One Stop
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Quick and efficient.Yazan D.
Le client n'a pas laissé de commentaire.Zhengrong C.
Le client n'a pas laissé de commentaire.Jonathan V.
The customer service was outstanding. The representative provided great customer service and ensured I had everything I needed prior to my departure. Unfortunately, the location was limited in services because they are not an actual Uhaul location.Ericca F.
Everything perfectLUIS G.
I was given the wrong dolly so i had to go back and get the right one and still ended up paying for extra mileage even though i was told i wouldnt be. So i shouldve either been credited the mileage or the price of the dolly.Jennifer F.
Le client n'a pas laissé de commentaire.Jessica K.
Too expensive.Anthony B.
we left something in there , noticed it right away. called to ask if we can get it back out the car &' the worker hung up the phone on us. very bad.Elysa D.
Le client n'a pas laissé de commentaire.Adam H.
Le client n'a pas laissé de commentaire.Darwin B.
This location is a blight on UHaul's reputation. The Attendant did not answer 5 separate attempts to reach the location by phone to confirm drop off hours. "I've been busy" she told the customer on arrival. Her husband (a non-employee) had to be called into service to check in the truck. The customer requested that the owner please call the next morning to discuss the blanket overcharge. No call was received.David W.
Le client n'a pas laissé de commentaire.Neil W.
I was charged 20 $for not using the Uhaul app but I tried to use it and the app did not work. Fix the dam app if you are going to charge people if they don't use it. I have an android phone and used Chrome. The app sent me back to the home page after selecting continue. Never got to scan the QR code. I was told I would not be charged but I was. I selected SafeMove that was 14 $but was charged 28 $. I was overcharged by 48 $. Not planing to use Uhaul next time.BARRY Z.
I was disgusted that I had to pick up my equipment in a different city altogether than I wanted AND the location did not have the blankets I paid to rent.Jennifer P.
Eliminate that store from handling your equipment. Counter person had no idea what to do. I was there for 2 HOURS trying to get this vehicle that I reserved weeks in advance (which was in the parking lot). The main issue was that the person had no idea on how to use the system nor what can or cannot be done etc. Basically no knowledge, and admitted it. All the while the owner was playing some gambling game they have there. They are a VERY POOR representative of your company!Chris D.
Dropped truck off after hours, lot was very dark, not comfortable leaving truck, or getting picked up there, called first thing in Morning to make sure all was good, talked to a fellow, was going to return my call after looking at my returned truck, never received a call backleon W.
Both individuals who served me were kind and helpful.Glenn H.
The attendant left in charge was completely unprepared to facilitate the transaction.Christopher D.
Le client n'a pas laissé de commentaire.ELIANNES T.
Le client n'a pas laissé de commentaire.Eduardo R.
Good good assistants.luis M.
Le client n'a pas laissé de commentaire.Amanda Z.
Awesome service in and out 10 mins.Gerardo C.
Le client n'a pas laissé de commentaire.Natalie F.
Everything was perfectMarsha H.
Le client n'a pas laissé de commentaire.CRISTINA S.
Place was very unorganized man didn't know anything about free storage unitKevin E.
Le client n'a pas laissé de commentaire.Justin M.
Horrible location. Service was horrible it's a convenience store. They made me â€œsignâ€ my contracts on a personal cellphone while it was getting calls and had to redo the entire process twice. The truck was a wreak. Everything about this experience was nothing short of terrible! DO NOT PICK THIS LOCATION- they are NOT professional in the slightest manner.Derek S.
Le client n'a pas laissé de commentaire.Kimberly M.
Le client n'a pas laissé de commentaire.Kendra F.
Le client n'a pas laissé de commentaire.Matthew D.
Le client n'a pas laissé de commentaire.Jorge T.
Le client n'a pas laissé de commentaire.Brian D.
Le client n'a pas laissé de commentaire.Jake W.
I waited an hour to get the truck.Eriberto M.
Le client n'a pas laissé de commentaire.David T.
Le client n'a pas laissé de commentaire.JOSEPH N.
My reservation was messed up and it took over an hour to get it all straight. The lady at the counter was very helpful and felt really bad for me. The keys were lost took time for that.cindy H.
Le client n'a pas laissé de commentaire.Lucy B.
Ms. Louis was the kindest and caring person. God bless her heart.Miledys R.
Le client n'a pas laissé de commentaire.Julio U.
If the lady i dropped it off to did not go out of her way to help me, i don't know what i would have done.Antonio C.
We did online check in did everything and went to pull away and we got yelled out bc our truck was supposed to be dropped off in the morning. I was charged extra for miles even though uhaul had changed my pick up the day before our rental. I was given extra miles per Joanne at uhaul when she called.Amanda J.
Le client n'a pas laissé de commentaire.Darren K.
Pick up/ drop off site. Only has what UH provided. Furniture dolly wheels chewed up. Location convenient enough.Charles M.
Le client n'a pas laissé de commentaire.Christian M.
Le client n'a pas laissé de commentaire.Stephen H.
Le client n'a pas laissé de commentaire.Gordon V.
No one was thereSandra B.
Le client n'a pas laissé de commentaire.GEORGE M.
Le client n'a pas laissé de commentaire.john C.
Great serviceJulissa S.
Le client n'a pas laissé de commentaire.Jordan C.
The guy was amazingkenneth joel O.
Le client n'a pas laissé de commentaire.Darryl M.
Le client n'a pas laissé de commentaire.Byron R.
Fuel charge ? Fuck you your meter was offNicholas C.
Le client n'a pas laissé de commentaire.jordan T.
Great service!Frank R.
Le client n'a pas laissé de commentaire.linda M.
My entire experience was great.Jonathan A.
Le client n'a pas laissé de commentaire.Andrew W.
nothing. quick friendly service. well maintained truck. convenient location.Sandra A.
Le client n'a pas laissé de commentaire.Thomas J S.
had to wait almost an hour while paper work was being doneDavid A.
Le client n'a pas laissé de commentaire.DENISE B.
Le client n'a pas laissé de commentaire.Kevin P.
I do not think I will every rent a truck from you. I will do what ever I can to borrow cheat to get a truck from a friend. This was the worst experience I have every hadKelly C.
My experience with "YOUR ONE STOP" was excellent they were very kind and the process was fast and smooth I would recommend this place. I will be back to rent again from "YOUR ONE STOP" Thank youCecelia B.
Le client n'a pas laissé de commentaire.Heather B.
Le client n'a pas laissé de commentaire.Earl G.
The young man in the store who does the rental contracts was great! The whole Uhaul experience is new for them. Other than the workers being more comfortable with the computer process, they are doing a wonderful job with truck rentals.dana D.
Go to Budget Truck Rental !!!!!!!LORI M.