This is a tire shop. They have no way of scanning anything at this location. I had to call someone to finish renting my truck.Linda W.
Customer Reviews for Zain Wheels
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This is a tire place. You have to wait until they get done servicing cars and then call an agent on the phone even if you have a reservation to get everything set up and you can't even use your mobile app to make the process faster.TANNER B.
Le client n'a pas laissé de commentaire.VERNETTA K.
If you go on Sunday. Customer service is poor with people on sight. Need better customer service.kermit E.
Le client n'a pas laissé de commentaire.Kenny L.
The guy spoke with a split tongue says one thing then turned around saying something elseJeannett M.
Le client n'a pas laissé de commentaire.Kierstin M.
Never Double bookgeorge M.
Le client n'a pas laissé de commentaire.LARRY B.
Le client n'a pas laissé de commentaire.nelson R.
I arrived at 10:26 am to return trailer and gate was still locked. I walked around to side door and knocked. A guy came to the door from the tire shop and said you can't leave trailer here. I told him that I can not wait. I asked his name and he told me none of my business. Get the fuck out. I took video of him being disrespectful and cursing me out. I left and reported to the first store location and 800 go uhaul. I'm very upset and disappointed of this treatment from Lancaster location.KENYETTA S.
WORST U-HAUL EXPERIENCE EVER!!!!! When I arrived at the location it was a tire shop. No one greeted me. I then started the pick up my truck process on the app. While filling it out I was approached by a man asking me to help him pay his balance so that he could get his car out of the shop. I then proceeded to complete the pick up process and was told to find my truck. A man came in and the keys to the truck I was to be given was handed to another man. U-Haul had reserved the same truck to two people. I then had to wait for them to change trucks. I left and returned at 10:30p.m. I pulled up and the gate had been locked with my car inside that I drove up there in. I then had to walk to the shop after calling then repeatedly and bang on the window because I saw a man walking around inside. The gentleman then came to the door with NO SHIRT ON HOLDING A GUN. I explained to him that I needed to return the truck and pickup my car. The man then grabbed the keys to the gate and walked me to the gate STILL HOLDING THE GUN. I WAS TERRIFIED. HE WENT ON TO EXPLAIN THAT SOMEONE HAD TRIED TO ROB THE PLACE EARLIER. I immediately took pictures of the truck and odometer and hoped in my car to leave. The next day I contacted U-Haul and was simply told that the location isn't apart of U-Haul. No apology or anything. My card was then charged OVER THE AMOUNT THAT IT SHOULD HAVE BEEN. I WILL NEVER USE U-HAUL AGAIN AND AM SERIOUSLY CONSIDERING FUTHER ACTION. DO NOT GO TO THIS LOCATION!!!!!!!!Monica A.
I had to load the trailer myself. I would not recommend this location. I would like a refund if possible.Genaro A.
Le client n'a pas laissé de commentaire.Ronald M.
Really bad customer service and they are so rude to people...Gaudencio E.
VERY Poor customer serviceKevin K.
Train the employees on the procedures for checking in equipmentDarryl W.
Over charged after presenting my receipt, showing the recommended mileage. I will never use u haul again and I will be sure to close my business account.Kendra S.
Guy didn't know what he was doing. I was the person there and it took a little longer than a hour to get me on the road. He attached the trailer to the truck but I had to hook up the lights and he walked off. I made sure the lights and everything was good and left.Christopher B.
The man who was trying to assist me didn't know how to access the system. He had to call Kathy. She kept telling me that they were new to I haul. I paid in advance online and did the online check in, however I was at Zain Wheels for over an hour!Marsha M.
Get some one in there that know what's going on. I had a horrible experience today pick up and drop off. Drop off at 5pm and had to be on phone with a u haul person over 30 min and then was over charged. I was charged one price while I'm on the phone with the u haul worker she told me one price . I gave her my card number To pay the amount she told me at drop off and 3 hours later I get an extra charge that wasn't authorize On my card . I Immediately call the u haul place and got no help but we will have some one call u back. no one has called. Please get some workers train . This was the worst experience I ever had with a companylaquita W.