Not a thing!
cornelius l
Customer Reviews for Zapata County News
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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nothing it was perfect
Judi BExplain lights and other accessories via hands on.
CARL RVery friendly and nice people.
luis hVery pleasant
Yolanda mCheck the stearing mechanism. Could feel a "thumping" sensation when turning sharp left or right. Possibly a bearing problem or wheel?
Venessa CBetter communication between employees. Manager was saying and doing one thing while the employee was saying and doing something else.
Jesse VNothing. Communication was great and they were ready for us when we got there
Sofia GThey are so nice and will help you I will use them again good people.
Cesar NS.O.
Luis MKeep providing the same quality customer service!
Mary CReally friendly and amazing with everything.
DANIEL PHi schedule appointment to pick truck in Laredo Texas they rent my truck to somebody else i call uhaul and they send me to Zapata Texas which is 1:20 away from my destination. The people in Laredo TX not even apologize. They waste my date my time, and miles in my rental car.
RICHARD MKaren was wonderful at u-haul in Zapata, Texas. This is the way u-haul people should act!
MARY SAll good
DONALD CReceive cash payment
NICOLAS SThe Locations were very helpful, The U Haul 1-800 number was horrible. Could not get any help AT ALL, Never got them to Pick up the phone.
BRUCE LThe light was broken on one dolly and the strap was messed up on the other. The people working were extra kind though which is why i would dafs this an excellent experience
Angelina GIt was not this locations fault. It was your cooperate people and .the fact that the field manager WOULD NOT ANSWER HIS PHONE. THEN TRAFFIC ACTUALLY HUNG UP ON THE LOCAL AGENT .RIGHT IN FRONT OF ME . I ACTUALLY STOOD IN THE OFFICE FOR 1 HOUR AND A HALF BEFORE I WAS DONE. ALSO THE RATCHET ON THE WHEEL STRAP ON THE DRIVERS SIDE DID NOT STAY TIGHT. HAD TO STOP EVEY 2 HOURS TO TIGHTEN IT . THE OWNER AS T THE DROP OFF . SAID HE WOULD FIX IT .I LITTLE TOO LATE FOR ME...
Cynthia MPeople are friendly!
Dora BNot happy at all with an additional $40 charge! I did not agree to that and still y'all can bill what ever you like! Not happy! Will use someone else in the future!
James RGreat staff and customer service.
Marco FThe cabin of the truck appeared clean. However, I had a headache most of my drive due to the smell of dirt coming from the A/C vent.
anabel oI picked up the truck the only 26 foot they had. I didn't travel a mile before the truck was smoking from the engine and the a/c was not working. I called Uhaul and was given the run around. I was told someone would come out to check the truck in 2 1/2 hours. After they didn't arrive I called again and they told me to give them another half hour. I waited for another hour and called again. Customer service told me the person who was suppose to go was not answering that they will get back to me.The initial call to customer service was at 8 pm Finally at 3 am I was told that I could go get a replacement truck that was 50 miles away. I drove to the location and they said they had no knowledge of the replacement although I had a text message from Uhaul saying I had a replacement. When I returned the truck in San Antonio they charged me $30 extra for mileage although I had to drive 50 miles to pick up the replacement truck.
Armando GKeep up the good work
Jose VYou were awesome. So helpful
robert vGreat job keep it up
Carlos HRien
Caesar CThey were very nice and helpful told us everything we need to know from the terrible experience on Colorado
TANYA Mnone
Daniel Mexcellent customer service from Ms. Gonzalez
GUADALUPE GIt a drop-off spot and no u-haul personal we're present
Albert MThe staff was very helpful.
MARIO PWas a little confused about prices timing, 2nd specifics but reply appreciated the ability to drop off whenever.
mario pExcellent customer service
Trine hGreat customer service, well maintained property with easy access. Agent was kind and a pleasure to work with.
BOB RNothing at all...
ANDY MMerci!
ENRIQUE FRented twice already. Very friendly and efficient staff. Will rent again.
Maria GI paid $220 for a truck plus $100 deposite they dint refund the 100
Richard GI first called the central line. felt like they only wanted to close the reservation even without meeting my needs. Representative was going to call, but never did. Called directly to Zapata News and people there where really nice. Although it seems they needed more training on the computer. Which it was ok no big deal there. But now Im being charged a Ez fuel charged of $26.60. When the truck was given to me with 3/4 of a tank and I returned it with 7/8 of a tank. Maybe this is a human mistake or lack of attention or training. I remember seeing another truck just like mine 15 footer that was returned also on Sunday maybe that one had the 1/2 tank that they say on the receipt that the truck had. I have Pictures of the tank capacity at the time of return. And a witness that was picking me up. Please have this issue resolved and the amount returned to my account. Thanks Sergio Ramos
SERGIO RExcellent service no problems at all
Maxzin C