Customer Reviews for Zippy Mart
(U-Haul Neighborhood Dealer)

Évaluation :

1

They suck tried to charge me a extra 350$

Évaluation :

1

WAAAYYY over charged me, then the van was so dirty and nasty filled with cat food and pee and now are trying to add "additional fees" days after I returned for God knows what

Évaluation :

1

When I arrived to pick up the truck, it took 1 hour and 30 minutes to get a key from the lock box. I will never do this again.

Évaluation :

1

Vendor didn't take proper steps didn't track milage so they over me by 18 miles the location was in a terrible spot and the vendor was very unprofessional

Évaluation :

4

Make sure that no fuel charges are applied like in my case, waiting for refund even after reflueled was done before returning rental.

Évaluation :

5

While the check-in experience on the app took me 30 minutes which is unnecessary on U-Haul’s part, the actual rental and dealing with the store went fine.

Évaluation :

1

They didn't return my money i paid for a dolly there was only a quarter tank us gas put $40. In was over they wouldn't refund half my gas money and it took about a hour in a half each cause she had to call india to the owner a complete joke

Évaluation :

3

I will not be using uHaul service again. I drove 16 miles, and was charged $72 for gas. I had put a little over a gallon in the vehicle after I used it. I complained to your 1-800 number, and they said they would call me back, but didn't. I will not recommend uHaul to any friends, family or colleague's.

Évaluation :

1

I picked up a moving truck October 26th at 8:22 PM. Now on November 11 I have been charged over $1 000 and still have an outstanding balance of over $1 500 for some damage that was already there.

Évaluation :

3

The personnel was inviting but the manager for Uhaul wasn’t present at the moment for a clean turnover

Évaluation :

2

There was a mix up with the price, I couldn’t get a set rate so I jus paid 320 even though I was quoted 202

Évaluation :

3

Truck was filthy, obviously had not been cleaned in a while

Évaluation :

4

Zippy mart was great - but i kept getting calls that they changed my location and asking where the truck was and to have Zippy close out the acct- H haul customer service handled it

Évaluation :

2

Make sure the trucks are cleaned out on the inside or the cab and cargo areas and also when someone purchases moving supplies and dollies make sure they actually get them on their truck, it would be helpful.

Évaluation :

3

I had a problem with returning the truck on line. No help was offered from the man working in the store. He only offered to take the key without giving me a receipt.

Évaluation :

3

It was clean, and the people were friendly, but they didn't have much room at that location. I called prior to arrival to see where I needed to park and whatnot… parked it where she wanted it, and then they told me they wanted me to move it. Very congested station. I moved it and then they wanted just the trailer moved. When I said that I called to work this out prior, why didn't anyone tell me this beforehand? The response was that they didn't know the size of truck I was returning. I recommend updating your system to notify locations for visibility of orders terminating at their location in the future.

Évaluation :

5

Love the zippy mart

Évaluation :

3

This location does not have any extras, just trucks.

Évaluation :

3

This comment has nothing to do with the pick up location. I reserved a 20' truck and a car tow dolly at a location nearest to the house we were moving. When we arrived we found out that they don't have any trucks and our reservation was in an entirely different state! Drove 45 minutes to get the truck only to have to drive back to the original location for the tow dolly for the car. My confirmation was for ONE location.

Évaluation :

5

First ever enjoyable and easy rental with uhaul!!!

Évaluation :

5

The rental charge is a bit expensive with gas prices going up. I would recommend slab based system like 0,99/mil for the first 0-30 mi and then 0,5/mi for the next 100 mi. After that (100+), a fixed rate of 50$ plus 0,4/mi.

Évaluation :

5

The gentleman at this location was pleasant and helpful. I am pleased with the transaction and the U-haul truck and equipment.

Évaluation :

3

The uhaul had roaches in the back so I had to spray it and the tire monitor system light was on. The location also doesn't have any dollies

Évaluation :

5

The man here was super helpful and got me checked in quickly and with no hassle.

Évaluation :

3

I turned in my equipment at 10:50 am, but wrote 11am, 23 hours early. The agent was not there. I called and stopped by and he was at the other store, and then he was sick. Another agent said he would have the office refund one day, plus one day for the dolly. This rental was on January 17, and when I call, I was advised refund will be applied. I understand it was a courtesy, but why tell me something and not do it. If it wasn't for this, I would have given it a much better review.

Évaluation :

5

Go uhaul 💪🏾

Évaluation :

5

Fast, courteous, friendly and willing to help. Great customer service!!

Évaluation :

3

Overall positive rental experience. Suggest upgrading to a dedicated rental counter. Currently, customers are directed to the Zippy Mart office in a back room.

Évaluation :

1

The gentleman came out and demanded I pay him $20.(??) Extra because in his words "I was late returning his equipment and I have caused him to miss a sale today". First off… I tried to explain to him that when I rented the cargo trailer the lady in Odenville Alabama who knew nothing about doing rentals but went online and followed instructions, she had said I had the ENTIRE day Sunday to return trailer… had I of known I had a time limit I could have and would have made sure it was returned at said time! We were finished with the trailer Saturday evening and only returned Sunday at leisure as we were running errands in town. I asked the gentleman how we need to handle this extra charge and he said you need to pay it. I said but I'm disputing it do to not being accurately informed. He then said well call corporate then because you owe it because you made me lose a sale! I again apologized but again tried to explain my situation to him but he walked off muttering something and went back inside his gas station. I emailed, tried calling and left a message with corporate but never heard back from them but was in fact charged the extra fees! I still am disputing the charge because as I said I was told by the lady in Odenville Alabama that I had all day Sunday to return the trailer! Also I had spoken with a lady on the phone the Wednesday before Friday, rental day, and told her I did not want to pick up the trailer from Odenville Alabama because it was way out of my way that I could pick up in moody or Leeds Alabama … but ended up having to pickup in Odenville Alabama because according to uhaul website no trailer that size was available at any location other than Odenville. However moody had (3) 6x12 cargo trailers on their lot for Friday. However, We checked and saw them ourselves on the moody Alabama lot! Anyway just wanted you to know. This just added to my frustration! FYI… if you care! Should you finally attempt to reach me… the best way is: you may respond to this email the easiest way or text me on my phone number listed on my application. Thank you… happy holidays! I'm not a very happy customer and very unlikely to be a return customer. Oh and btw apparently no one that I spoke with knows how to or if you even do offer a military discount! Proud military wife of a 30 yr retired Navy Veteran. Uhaul should offer some kind of a discount… they all put their lives on the line for all of our freedom! God bless the USA! 