Customer Reviews for Zones
(Concessionnaire U-Haul dans le voisinage)

533 évaluations

696 15th Ave E   Prince Albert, SK S6V2N9

(306) 763-1344

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 9h pm
  • Sam - dim : 10h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(306) 763-1344

696 15th Ave E
Prince Albert, SK S6V2N9

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 9h pm
  • Sam - dim : 10h am à 7h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Paulette H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tanner H. 
Évaluation :
5

State drop off time. State business hours

DOUGLAS D. 
Évaluation :
5

All good

DAVID L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KATHERINE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn S. 
Évaluation :
1

Front truck tire had wires sticking out of it. Had truck half loaded and they said we could switch trucks. Quite the hastle.....a lot of extra work bc Uhaul didnt check the tires.

L B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KRISTIEN P. 
Évaluation :
1

The wire harness was damaged and they took a second payment from my visa, I already paid 133 for online booking, then I get to zones and asked for credit card and double charge me a second payment of 147.63. That is 280,63 for a trailer one way. Not sure if I'll get my money back or not but I will contact the dispute line.

Phil M. 
Évaluation :
1

Make sure equipment wiring is working. We tried two trailers and both had faulty writing. Attempted to contact uhaul in Saskatoon on Millar Avenue. We asked the dealer how much it would cost to rent a 6 x 12 to go from Saskatoon to Prince Albert one way. We were given a price of 500 $. The cost from Prince Albert return was 30 $. We were very shocked and pissed off by this outrageous price. U-Haul will now be a last resort for us to use knowing that your dealers are ripping off customers in this manner. This is very poor business practice and we will be sure to let everyone we know what kinds of rip off artists are running your dealerships.

G L. 
Évaluation :
3

Answer the phone or have voice mail at the pick up location.

David G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyungho L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy M. 
Évaluation :
1

Very unimpressed! There was no indication that if I didn't estimate enough km to be driven that there would be a charge for each km driven over that. Had I knows that I wouldn't have indicated a larger amount but didn't think a few extra Km would matter. Definitely will not be recommending to any friends or family.

Kyle W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOANNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OWEN F. 
Évaluation :
4

I was really satisfied with my rental.

MATHEW D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hanzel M. 
Évaluation :
2

Tire was bald on first trailer they wanted to give me, i said i didnt want it but they said not to worry about the tire just call the number if u have a problem(like i want to sit on side of road to wait for a tire to come). But luckily for me the wiring was also tore apart for lights so he was smart enough to realize i cant take that trailer. The rest of the 5x8 trailers werent accessible burried in the snow. So he let me take a 6x12 trailer for the same price. The signal lights worked on it but the running lights did not. They should do actual inspections and test lights before hand on the trailers. Create a list of which onces are functional and accessible on the property.

Shawn K. 
Évaluation :
3

A little more organized in getting the trailer lined up would have been nice. Took 1 hour to "dig out" a trailer from their yard that was in the back.

Gaelan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick G. 
Évaluation :
2

I booked a 26 foot truck and was told 2 days before moving day there was only a 15 foot truck available. When i went to pick up a truck there was a 26 foot truck sitting in the yard. And was still there when i dropped of the truck. Overall not happy with being told the truck inwanted wasn't available when there indeed was one available.

CODY F. 
Évaluation :
3

Lot where trailers stored can be better maintained and snow cleared.

David N. 
Évaluation :
3

The electrical harness and plug on the trailer was in poor condition- not working. Everything else was good. Helpful and respectful attendant. Merci!

STANLEY B. 
Évaluation :
5

Would it be possible to have the truck have a full tank of fuel when picked up and then the customers would bring it back with a full tank. I think it would be better than trying to put fuel between a 1/4 and 1/2 tank.

ROBERT S. 
Évaluation :
3

We were told by someone on phone to drop off at a different location as the located address was not open any longer. Upon dropping off the new address was closed due to covid and the original address was open. Calling the 1 800 number was enough to anger a person as the scheduling female was extremely rude!

Robin S. 
Évaluation :
2

I booked a trailer for 800 pm. went to pick it up and was told to come back the next day to pick it up before 700 am. had to prove and show that my reservation was for 800 at that location. the website wasn't available at that time or something like that and took very long time for the employee to use his cell phone to complete reservation. overall getting the trailer was a huge hassle and very inconvenient. if there was another u haul dealer I could have used I would have. employee never even made sure I hooked up correctly or check the lights on the trailer. I would guess that's something he should have done for his due diligence. I've rented from here before and it was a hassle. other locations are nowhere near this difficult or inconvenient

Nathaniel P. 
Évaluation :
4

Long lineups especially for a Sunday. Shound be a discount if trailors are returned within 8 hours

fernando L. 
Évaluation :
4

Signal lights didn't work , I called the UHal bout no body come to fix that because on holiday. I had a very bad night with trailer in the Hwy .

MAHYAR M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Doug F. 
Évaluation :
3

The store clerk was very nice treated us well

Violet R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry Lynn C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MONIQUE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig E. 
Évaluation :
4

the location was clean but not attractive, the service agent was wonderful and very professional and knowledgeable.

ames L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DARYL H. 
Évaluation :
5

Great service, easy and quick online registration... thanks a ton

Tim T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill T. 
Évaluation :
5

Everything was great. Truck was sanitized, ready for pick up.

H K. 
Évaluation :
3

Boxes and packing supplies could be on display.

Roger H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREVOR R. 
Évaluation :
3

pleasant experience at both locations today

Janice V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dwayne T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joseph F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARISSA B. 
Évaluation :
5

The guys there were excellent very friendly. Helped hook up and unhook when I returned.

PATRICK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PHOEBE-ANN G. 
Évaluation :
3

I booked a 5x8 trailer which was listed as available at this location, when I arrived there was only a 4x6 trailer available.

Bradie U. 
Évaluation :
1

I was charged an extra hundred dollars rental deposit that they hadn't mentioned before and the extra insurance that I didnt ask for when I filled out their form online.

Verna H. 
Évaluation :
3

I was first one in store waiting and kept taking other customers before dealing with me?

Andy C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Zane S. 
Évaluation :
2

One tire had no tread left

Jerry H. 
Évaluation :
3

Used the 24 hour drop off which was very handy

Giselle A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole S. 
Évaluation :
4

Rien

randy W. 
Évaluation :
4

Have the cabin cleaned.

Klarke D. 
Évaluation :
5

Really all I did was walk in and spend 3 minutes with the person. This isn't just a uhaul store so it is hard to compare one to the other.

karen W. 
Évaluation :
2

Make sure your agents are checking vehicles. Make sure the trucks are clean. The one I received had not been cleaned and there was weed in the cup holders.

Heather M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cory F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DWAYNE E. 
Évaluation :
2

Truck needed a wheel alignment. I had the wheel a quarter turn when I was driving straight. Persone renting to me made it seem like it was an inconvenience for him

Dwight M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

craig H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
1

We arrived to pick up the moving truck and there was one employee working who had to assist customers, answer phones, and do our rental agreement. After paperwork was completed, I went out to the unit and opened the back overhead door to find a pile of push pin thumb tacks, bolts, batteries, nails and other debris in the unit. I looked at the employee and indicated this would have to be cleaned, to which he brought ME a broom and dust pan to sweep it out as he went off to serve other customers at the business. After he went inside, I assumed he would get the keys for the unit, we filled up our other vehicle with gas, waited outside and he never returned. I then had to go inside and he was on the computer and I asked if there was a key for the unit? He looked at me and said "oh I never gave it to you?", I got the key, left the business and noticed the windshield so covered in bugs, the wipers would not even clean it. We had to scrub the windows, clean out the waste in the cab which was an empty pop bottle, empty soda drink cup and then found a half eaten sub sandwich in the drink holder of passenger door that was absolutely rotten and covered with flies. The cab of the truck then had flies in it the entire 4 hour drive to our destination. This unit was obviously NOT inspected after the last customer. I have used UHaul many times in the past and would not rent from this location again.

Lisa H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bonnie R. 
Évaluation :
5

The store clerk was very helpful and friendly. I would use this service again and recommend it to anyone I know who is moving.

Pamela T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

gwen K. 
Évaluation :
5

The guys I dealt with were awesome! Knew their stuff and even called another nearby location to see if they had what I was looking for. In the end, they couldn't locate what I needed but they did offer me an upgrade at a reduced rate. Great customer service and awesome bang for the buck.

GREG P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Will K. 
Évaluation :
1

not recommend using this drop off at all.

wade M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
1

Rent from another location.

Karen Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
3

Assistance with hook up or even just the offer should be provided.

Geoff T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daryl george S. 
Évaluation :
1

This location was crowded and very run down There was one guy working there and was crazy busy He didn't have time to come out and help us hook the trailer up to our vehicle A man that was returning a trailer Came and helped us lift the trailer and hook it up The turn signals didn't work so I went in and asked him about it. He came out for a minute but said he was busy inside with gas and other customers buying chips pop etc So we had no lights that work properly so we had to phone around and find a place in Prince Albert that could look at the wiring We lost most of the day having an electrician to check out the connection It cost us 55 dollars for the electrician to tell us it was the uhaul wires that wasn't working so we bought the new wires It was very frustrating Not a very good experience and very stressful Hooking it up and trying to get it fixed

Kim C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise I. 
Évaluation :
1

Trailer was full of dirt and leaves, looked like someone used it for lawn work, none of the lights worked when i picked it up, had to fix the ground cable just to get some lights working so i didnt get a ticket, some of the lights still didnt work, the staff could care less, staff knew about it 24 hours prior to me picking it up and could not get another trailer for me, overall, shittest experiance of my life, a prostate exam would have been more relaxing then renting from this company

shayne H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

les P. 
Évaluation :
3

Equipment ran well but inside of the windshield, seat and steering wheel need to be cleaned. Staff were pleasant.

Glenis C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DWIGHT D. 
Évaluation :
2

Very slow service.

shelley M. 
Évaluation :
5

Friendly and helpful staff. No issues dropping off rental.

John B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janice J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corina B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matt H. 
Évaluation :
5

The truck was dropped off by my other driver so I am unable personally able to rate this location.

Eunice C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

floyd B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

elsi P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roxanne M. 
Évaluation :
5

I was upset with the change that happened with my reservation, and not being informed from the representative when she called and said there was a change in time, The representative should have informed me that the original uhaul i had reserved has been changed. I should have received a better discount I would like a manager to call me to discuss this. Thanks, Trevor

Trevor D. 
Non les évaluations ont été soumises pour cet établissement.

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