This location said we'd get a refund when the truck was returned and not used for the 24 hour contracted agreement shortly after pick up and that was not provided. I've called for help and have not gotten returned calls or emails.Alexandria C.
Customer Reviews for Zoom Towing And Roadside Moore
(U-Haul Neighborhood Dealer)
Pour nous contacter
Moore, OK 73160
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 8h am à 5h pm
Heures d'ouverture spéciales
- 9/25/2022 - 12/31/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
My husband dropped off trailer of Monday which was a day early but I got a call Tuesday from a lady asking me if I could drop off trailer in a different location. I called my husband he call the guy that checked him in and said it was already checked inCaroline C.
No one there Couldn't get website to work ,spent 40 minutes on waiting to tell someone I was leaving the trailer at the locationAnthony N.
Best U-Haul experience I have had in a long time. Had trouble at 3 different places before calling these guys and they took the time to walk me through everything and help me out. Was on my way in a matter of minutes. Amy was great!Benjamin A.
Le client n'a pas laissé de commentaire.Randy H.
Amy was wonderful! When we're not going to get the truck back in time she told me exactly what to do!Tereasa V.
Le client n'a pas laissé de commentaire.Shawn S.
Hire more personnel one guy was super busy but professional and experiencedThomas Z.
Awesome to deal with!Jeremy G.
Le client n'a pas laissé de commentaire.Jake B.
This place was scam. I made a reservation in Norman with Breck and he sent me to this place to pick up a car trailer. Breck had told me it was 54 dollars plus tax .which was fine. Well the guy that helped me seemed ok at first I told him I was there to pickup car trailer for 54Dollars a day plus tax as he was filling out the rental agreement when he said his phone wasnt working so he used mine while I was watching him . Afterwards he sent some links to my phone that I had to access to complete the agreement and approve the equipment .I have a big issue with accessing links with my phone .Other wards I dont do links normally but he didnt offer any option .well before we went out back to hook up trailer he told me it was going to be 54 plus tax which was 60dollars and asked me if wanted insurance I said No he then asked for my credit card when I said I prefer to pay cash he said it would be an additional 15 dollars for a total of 75 dollars I said I would see him tomorrow around 5pm he said goodbye. Then the next day in the Morning I received a call from a guy saying I was supposed to have turned in that trailer the same day I got it 6 hours after I picked it up I told him he was crazy why would have rented a trailer that I wasnt even going to use until the day .I told him I rented it for a dayfor54dollarsplus tax and last time I checked A day was 24hrs.we had some heated words well textingback and forth when he said that he was going to call the police and report it stolenif I didnt bring it back so without loading the vehicle I started driving back about half way he called again harrassing me to bring it back .I am dealing with my mom on her death bed dying and I hadnt even loaded her truck up yet .So I have had enough I went back and loaded it on the trailer the straps on the front of trailer ramps are bad it is difficult to make them work anyway having to argue with this rude ass and driving half way back and turning around put me way behind .I sent messages that Iwas going to be around 5 well when I got there there wasnt nobody around so I took pic and parked trailer in back fenced yard which is ok but I wasnt able to discuss what he was saying or get my deposit back All said and done this is the worst experience I have ever had with UHaul over the years I have had a decent experience every time I have used Uhaul but not this time.Paul P.
No complaints.frank S.
Make sure there are no flat tires, that the business phone is answered during business hours, and Make sure an employee is there when equipment is returned, especially during business hoursHeather M.
Le client n'a pas laissé de commentaire.Michael P.
When we picked up the truck. A young man brought me the keys and said I was good to go. When we got to the destination and opened the truck and it was daylight I noticed dog hair galore all over the cab. There was clothing, a large amount of dog food, and a broken dresser all over the back of the truck. It was awful to have to clean up the truck prior to having to load it. When I called the guy I rented from I moore he apologized for not inspecting the truck and told me to call customer service. Unprofessional and the worst experience. I have rented from you before and never experienced this.Ashley S.
Awesome experience best uhaul place to go hands down will be using againShad B.
Le client n'a pas laissé de commentaire.JOhn S.
Very nice little place. Staff was very friendly and informative. Helped me choose the right piece of equipment and got it all hooked up for me properly.Wade W.
Le client n'a pas laissé de commentaire.KYLE S.
Additional equipment ordered was unavailable and no contact was made or attempted ahead of time to notify. Worker showed up late to appointment leaving us standing in cold.Thomas V.
Le client n'a pas laissé de commentaire.JAMES D.
I actually rented a truck at a different facility, but when I got there to pick it up, there were no keys, and no one to contact to get them. I called this facility and he was able to take care of it immediately. He saved the day for me!DAWN T.
Before I dropped the truck off I put it back on 1/4 of a tank and u all stole extra money on my card and charged me $30 for gas which is bull shit and I will dispute it with my bank. I'll never recommend anyone to ever go thereSHALA O.
Le client n'a pas laissé de commentaire.ROY B.