I scheduled a pickup in Jerome Idaho and was told they did not have the right stock. I wanted to return the truck to the much closer location but was informed there was a $200 charge to do so. when I have to pay $1 / mile adding 40 mile round trip to get and return the truck is a bit of a slap in the face. I understand if the local location does not have the truck but why am I not allowed to return it to a closer location
Nathan P
Addison
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Twin Falls, ID 83301
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Problem was , I got a bill for over 2 000$ because they said the trailer was returned by to Tennessee and It was still in my driveway at the time, in Idaho! Then 45 minutes later on the phone they determined that o still had the trailer?? It wasn't even due back for 4 more days. Stupid if you ask me and it's the 2nd time they did something like this within 1 year. One thing make a mistake, It's another to say, I have a outstanding balance of 2300 dollars.
William DCheck out process when picking up was super fast with no walk around and no signatures. That was a first. Truck was extremely dirty. I had to stop at a gas station on the way home to clean the windshield. The passenger side dash board was covered in some kind of old food product like a spilled milkshake maybe. The cupholders were full of jewelry beads and trash. Upon opening the back of the truck, once home, there was a bunch of leaves, mud and dirt plus a utility dolly that we didn't even rent. It just looked to me like the truck hadn't been cleaned or even checked since the previous user returned it. The truck did what I needed it to do so I just dealt with it. I informed the young man who was the cashier in the store but he just told me not to worry about it and he would take care of it.
Wesley BGreat people, easy in and out process.
Kyle SThe only issue I had with the truck was the Service Advance-Trac warning came on in the display. This caused the cruise control to disengage. I was traveling 2000 miles and it was very frustrating to have to manually press the gas pedal for that long of a drive. It would go back off after I stopped at a rest stop but would come on again after a short time. I could not figure out how to fix the issue. Maybe it was something that I was not doing right? The truck only had 22 000 miles on it so it must be a Ford issue. Other than that, the truck was fine. It had plenty of power and it was a comfortable ride. I need to make another trip next year and will need the same size 26' truck. Hopefully I wont have the same issue.
Lance M