People beware to always read every tiny detail. Because this place will trick you. We had rented a storage on line . A unit that had three door with different numbers ! Meaning we were send a letter with our unit number but it was so confusing because the unit had 3 different doors! The crazy thing was each door had a different number one of the numbers was my door/number. So I called to cancel because I didn't feel safe leaving my belongings there. They were very rude and difficult to get thru with our refund. It said on the app we were going to get charged the amount/plus insurance but never an additional $30 please again beware! We will never us or recommend this place to no one God Bless Be Safe
Victor T. | Overall ExperienceAcworth Lake Storage
4892 Lake Acworth Dr, Acworth, GA 30101Évaluations des clients
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- 4 Average Customer Rating
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People beware to always read every tiny detail. Because this place will trick you. We had rented a storage on line . A unit that had three door with different numbers ! Meaning we were send a letter with our unit number but it was so confusing because the unit had 3 different doors! The crazy thing was each door had a different number one of the numbers was my door/number. So I called to cancel because I didn't feel safe leaving my belongings there. They were very rude and difficult to get thru with our refund. It said on the app we were going to get charged the amount/plus insurance but never an additional $30 please again beware! We will never us or recommend this place to no one God Bless Be Safe
Victor T. | Overall ExperienceYes move went smoothly Thank you.
Khatijah K. | ReservationThe grounds were undeveloped, tight and not easily accessible. . I had difficulty attempting to slide the door to the unit…rusty and needed lubricating. The unit had a hole in the roof. When I attempted to speak to someone in the office, there was a sign that explained the office is unmanned. When I called the customer service person was very nice and understanding, but….Needless to say, I did not put my belongings inside that space. I was forced to rent another storage unit at another facility!
Sheila O. | Overall ExperienceI was unable to move into Acworth Storage today. When I arrived, I discovered a hole in the ceiling. The office is unmanned and I had my UHaul truck for a limited time, full of my belongings. I had to rent another unit from Extra Storage next door. Hopefully I'll get my refund for my first month's rent from Acworth Storage. Frustrated and stressed.
Sheila O. | ReservationThe storage was easy to rent from and autopay made payments worry free.
Scott M. | Overall ExperienceThank you.
carolyn c. | Overall ExperienceStephanie was amazing and super helpful! My unit had an issue with attempted break in while I was abroad. I was notified and they added extra security cameras. What else can you do? Thankfully I had so much stuff the door was jammed!
Becky S. | Overall ExperienceCustomer service was great
JOSHUA R. | ReservationWould recommend ACWORTH Lake storage. Stephanie, office manager is great. Very professional and always helpful. Stored our camper there for 2 years and never had one issue.
THOMAS MATT Kimberly J. | Overall ExperienceGood Value
DAVID S. | Overall ExperienceGreat place
TRISH S. | Overall ExperienceStephanie is a wonderful help and very pleasant to deal with. I want to thank her for her understanding the confusion I had (my fault, not hers) and her professionalism and eagerness to help!
Stuart F. | ReservationCanceled this reservation before using it. Thus I cannot provide a review with any kind of meaning to it. Online, they looked like a good place.
Privacy R. | First ImpressionsThe web site was very helpful in finding a suitable storage facility. Since my HOA allows smaller trailers, I will not be needing the storage unit.
Privacy R. | First Impressions