Given wrong storage unit. Nothing else available. Staff was pretty rude and just didn’t seem to care. Still haven’t received my refund on the unit that I never used.

I had made a reservation and when i arrived at the storage unit they didn't have the reservation that i made so the manager there did her best to help me

I needed to rent a trailer but my truck didn’t have the wiring so I rented a truck one way. My facility didn’t have one so Tyrell Owens in the Allentown store called the Easton store who had some. When I got to Easton they said they didn’t have any. The young man didn’t even look he just said he didn’t have it but then he looked after I said Allentown called and had the truck. Tyrell Owens and staff in Allentown was wonderful but Easton was horrible.

Cube Smart is cleaner, more modern, more accessible. They had what we needed - available. Thank you -

Very pleasant and satisfying knowing someone understands the frustration of moving.

My experience with Uhaul was very pleasant. The security is very well detailed and secure. The fact that you have to swipe to enter and swipe to leave the premises give you the extra peace of mind and tranquility. If there is something I would like to implement is that, I would've preferred to see staff quickly react to alarms when tenets do not swipe for access to their units. Making the security purposes more secured. The alarm is for a purpose, and it means someone's unit has been open without card access to open the unit.

24 hour access isnt included but is plastered everywhere making you think it is standard.

I chose U-Haul to store stuff for my daughter and a friend when COVID-19 forced their school to shut-down and leave campus with no plan. The staff was accommodating, kind, helpful, professional and patient during a time that was unsettling for everyone, including them. Thank you for all your help!

to long of a wait in long line no one told me there'd be steps to get into storage either, very inconvenient

Fue una experiencia unica y divertida pq mi hija y yo no sabiamos muy bien y el muchacho q nos ayudo nos avia explicado y nos llevamos un tremendo susto pq la alarma nos sono como tres veces y estabamos muerta d la risa y mi hija estuvo q llamar al muchacho para q nos ayudara esperamos como 10 minutos por el nostrato muy amable.

The White Lady That Worked There Was Very Rude And Had An Attitude The Whole Time We Were There. Our Storage Unit Was On The Second Floor, We Had To Take Our Couch, Dressers, Tables, Beds And Everything Through An Elevator. It Just Wasn’t Convenient At All For Us. It Was Really Difficult. Would Of Been Better To Have Something On The First Floor. The Only Thing That Helped Us Was The Carts They Have Available For Use.

Monthly rate continuously increase from $40 to $58 by the time I was done. Define and penalties during the Corona situation and confiscation of others bins knowing this was a difficult time for all was unacceptable and the final draw. Your manager makes excuses by saying it is the corporate situation without ever contacting corporate to promote a change.