The light in the storage unit area is on a motion detector so it goes off shortly after you are outside of its line of sight. Initially, my experience was terrible due to some extremely bad treatment I received from an employee and the manager being only somewhat helpful. I was weary every time I had to return there. Thankfully, there must've been a change in management and employees because from my third revisit onward, everyone was exceedingly friendly, helpful and polite.
Randall B | Overall ExperienceSelf Storage Units in Chatsworth, CA, 91311
U-Haul Moving & Storage de Chatsworth
Services dans cet établissement :
Particularités disponibles dans cet établissement :
Promotions :
Unités disponibles (toutes les dimensions sont approximatives)
Casiers d'entreposage
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![Exemple de disposition de local d’entreposage]()
Petite | 5 pi x 5 pi x 8 pi
- Tarif :
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$94,95
par mois
- Casiers
- 1e étage
- niveau supérieur
- Sans climatisation
- Tarif :
- 94,95 $ par mois
2 unitée(s) disponible(s)!
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![Exemple de disposition de local d’entreposage]()
Petite | 5 pi x 5 pi x 5 pi
- Tarif :
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$104,95
par mois
- Casiers
- 1e étage
- Étage inférieur
- Sans climatisation
- Tarif :
- 104,95 $ par mois
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![Exemple de disposition de local d’entreposage]()
Petite | 5 pi x 7 pi x 8 pi
- Tarif :
-
$104,95
par mois
- Casiers
- 1e étage
- niveau supérieur
- Sans climatisation
- Tarif :
- 104,95 $ par mois
Qu'est-ce que le service en ligne emménager/louer maintenant?
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U-Haul Moving & Storage of Northridge
18160 Parthenia St, Northridge, CA 91325 View Available Units4,3 miles from this location -
U-Haul Moving & Storage of North Hills
8500 Sepulveda Bl, North Hills, CA 91343 View Available Units7,7 miles from this location -
U-Haul of Simi Valley
1577 E Los Angeles Av, Simi Valley, CA 93065 View Available Units9,8 miles from this location -
Stor It 4 Less
9327 San Fernando Rd, Sun Valley, CA 91352 View Available Units
(U-Haul Neighborhood Dealer)11,7 miles from this location
Évaluations des unités d'entreposage par les clients
- Filtre :
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- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Your branch is the only one I highly recommend. Your staff is always helpful and professional. 10/10
Elena S | Overall ExperienceGood customer service as well as efficiency
MATTHEW C | First ImpressionsThe new manager at the Chatsworth location is horrible. The rest of the staff is nice. I will never use that facility again due to Timothy Grady. Also, the lights shut off within a minute, so I hit my head because it went dark when I was retrieving things from my storage unit. Completely unsafe
DEREK C | Overall ExperienceThe manager was polite but condescending. He initially couldn't find my reservation and then didn't acknowledge he found it and made me feel like it was my fault and I did it all wrong. After I saw the unit, I went in to speak to him because it was too small. He initially told me that he didn't have a larger one when he had just told me that there was one bigger when he couldn't find my original booking. The reality was he was having trouble finding it but could only admit that much later. I apologize for us getting off on the wrong foot, which was glad to accept, but he did not reciprocate in any way, so I gave up pursuing that path. A few hours later, as I was unloading, his employee ignored me as I tried to ask him 3x why he was walking around my trailer. When he finally responded, he was totally disrespectful. He rudely told me he worked there, as if that gave the right to do whatever he wanted to and dismissed people who speak to him. This angered me so I called him on that and he just upped his rude attitude. I told him he must hate his job and he physically threatened me. I then told him I'd call the police but he didn't seem to care. The manager came by right then and I told him what happened and all he did was tell his employee not to talk to me. There was no apologies offered and his employee was reprimanded in any way. The manager did give me an extra day on my trailer rental for free. I needed that because all their storage units were much smaller than I expected and the only other unit available was slightly bigger than the one I'd originally rented. I thought of finding another place to storage but I had to return the trailer there so I really had no choice. I wasn't told it was on the upper level so I had to spend a lot of time negotiating what I could actually put in the space. The whole experience didn't make me feel valued as a person but as just another nameless faceless customer who clearly doesn't have feelings and shouldn't speak out their thoughts when they're being mistreated. It is also clearly a place that has a culture that promotes not admitting to doing anything wrong and never apologizing, and that offering additional days free makes up for it.
Randall B | First ImpressionsThank you manager was very friendly manager was very helpful. Staff was very very nice. Thank you you all.
Ralph L | Overall ExperienceThank you
JANET L | First ImpressionsThe phone operator and Vincent at the branch were excellent on all counts. Love the service and the simplicity of the process!!!
German T | First ImpressionsThe reps were amazing, Timothy did a great job explaining everything and helping me out.
Tierra E | First ImpressionsThe team at this location is EXCEPTIONAL! They were friendly, knowledgeable and understanding!
Kelly L | Online Move InTimothy has excellent customer skills.
Phylis S | Overall ExperienceTop floor storage hard to get to , needing to use a ladder to bring up items to be stored. Entrance size to storage unit not listed, it was doorway sized, not the full width of the unit. Unit, even though it was taller than bottom unit, not meant for heavy boxes since the boxes would have to be carried up a ladder.... Big safety issue!
Cynthia C | Overall ExperienceMr. Grady is a true Professional. He graciously met all our needs. All U-Haul employees should model his customer service. Thanks again. Keep up the excellent work.
Shayne S | First ImpressionsExcellent customer service.
Phylis S | First ImpressionsI had to cancel my request as the doors were broken and I couldn't access the storage unit. I needed to off load stuff that day and couldn't wait 24 hours for haul to fix the doors. The customer service rep apologized for the inconvenience. He was very polite.
Jennifer M | Overall ExperienceI am extremely happy to see a company proud of their real-estate. I am happy to see that teaching employers to respect their place of where their income cones from make for a better establishment.
Heidi W | Overall ExperienceUhaul has excellent service and the best customer service. Thank you and happy holidays. Patricia Colbert
Patricia C | Overall ExperienceBEYOND EXCELLENT!!!!❤️❤️❤️
Patricia C | First ImpressionsSuper nice employees
Michael M | Overall ExperienceOne problem:. I use my desktop tosle my reservations and your UI is optimized for smartphones.
Stephen K | Online Move In