This location should be closed down immediately! Staff pockets money and allow low level employees to make their own policy changes!
janet s | Overall ExperienceSelf Storage Units in Cleveland, OH, 44102
U-Haul Moving & Storage de Clark Ave
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U-Haul Self-Storage of Parma
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U-Haul Moving & Storage at Lorain Ave
16515 Lorain Ave, Cleveland, OH 44111 View Available Units4,7 miles from this location -
U-Haul Moving & Storage at Mayfield Rd
3211 Mayfield Rd, Cleveland Heights, OH 44118 View Available Units9 miles from this location -
Westlake Indoor Self Storage
27310 Detroit Rd, Westlake, OH 44145 View Available Units
(U-Haul Neighborhood Dealer)10,1 miles from this location
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- 3,5 - Cote moyenne des clients
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Terrible customer service
domonique l | First ImpressionsThe automatic key cards weren't working that put us behind an hour and they insisted that we had to get out of there by 5:00 and it was not our fault I understand that you have to keep certain hours but you should make up for lost time when it is not the customers fault.
Lisa E | First ImpressionsI would have gave 5 stars!!!!! My belongings have been storage for almost 2 years I recently moved and I now have roaches in my stuff
Kimberly P | Overall ExperienceUhual only gave me a few problems 1 with my payments 2 with one of the coworkers getting my number out of my personal file
Ashley P | Overall ExperienceVery nice & helpful appreciate all the staff smiling and remaining friendly even though they were closing within the hour … tough to find these days , keep up the good work
Deanna J | First ImpressionsThanks you all for the good job well done JR very nice guy Albert roland
Albert R | Overall ExperienceStaff exceptionally unhelpful and most of the time did not know what was going on. I had a random lock put on my unit which staff lost the keys to and took months to find. When moving out, I reserved a truck and had to go to an entirely difficult location because they lost the keys to the truck. Most staff was very rude during almost every interaction. There were dead roaches everywhere and mice traps. Not to mention they never once answered the phone in my 2 years of using that facility. Worst storage facility around.
Taiwo M | Overall ExperienceAfter I had a unit broke into and nothing was done by uhaul to find out who broke into it and stole a great deal of things including antique sterling and various other things and damaging an antique lamp and blanket box. While otherwise I have no complaints I won't recommend this location. I paid for all the security which amounted to nothing.
JEFFREY H | Overall ExperienceThe facility is a bit worn down but serves the overall purpose of its business.
Eric F | Overall ExperienceThe staff was very friendly and helpful.
LaAmora D | First Impressions