Had nothing but positive experiences at Costa Mesa U-haul!

The staff was very nice and friendly. They were eager to help and explained the policies as nice as they could even though I was irritated and stressed.

Not enough carts fir moving in

Just terrible

The elevator to my group of units was broken. Other clients were letting people in the facility themselves so we could walk up to the second floor, then send the elevator down. Really? My unit is on the 3 floor. The building is not secure when clients are letting others in to “use your elevator,” that doesn’t work. No one on site to assisted.

Everything was great, customer service was amazing. The whole experience here was quick and easy. It was clean. It does look a little older inside. It definitely looks like it needs an update especially on the floors and the elevator (really old and slow). But not too bad. Seems extremely secure.

Let me comment on your Biggest setback, and Still an Ongoing Problem ! Your Advertised, and Labeled as: a 24/7 Storage Facility... But, unless someone Asks (at their time of Renting a Unit), they are Unaware of Only having Access: During Office Hour's, and Not 24/7 ! This Facility should Not be Posting as being 24/7 ! The only other thing that I see as being a problem (some of the time) is: Since their are so many worker's with U-Haul, is that there is Bad Communication with Staff. On a more Personal level, I would just like to say that All & all: I Would Recommend this Facility to other's. 😉

Blood, sweat, and, tears... From the moment I called on Sat. June13 this has been a horrible experience. The women who booked the reservation basically lied to me regarding the unit size, availability, and the free month rent. The associates at the Store showed absolutely no customer service skills what so ever, and the unit I was giving was a two door unit with a green tag and some else locks on either doors. Uhaul took 4 hours out of my life because the right hand has no idea what the left hand is doing.

Manager is really sharp and made experience really nice and anxiety free

I had no complaints everything was very well-maintained and very professionally run

Staff is very helpful and very patient when They need to be I will recommend Uhaul to everyone who needs it thank you

I started renting equipment from U-Haul back in the 1980s. I’ve always had a good experience whether I was driving their trucks, trailers etc. The staff is always courteous and helpful. I would definitely recommend U-Haul to anyone needing equipment for moving etc.

Muy buen servicio de almanesamiento

I made a reservation on the phone it got canceled and the same size storage wasn’t available anymore. They promised me a bigger size with the same size. I drove an hour, packed everything and went there, guess what! That was all a lie and they gave it to me with the original price! I don’t know what was the point of the making a reservation when I’m gonna still get the worst experience ever! At some point I wished I’d through everything away instead of getting a storage unit with u haul. The store manager was no help and totally ignored the fact that they could see the note from customer service that I was promised a lower price because of the inconvenience.

My credit card was charged the day prior to my move-out date. I called and notified the branch that I would be moving out on the scheduled last day and would not be renewing. They said it was seemed to be an error that the month was billed in advance and would have the manager call me to resolve. I received no call. I called the next day to confirm I moved out and that there was still a pending billing discrepancy. Again, they informed me only the manage could resolve and would call. I again did not receive a call. I again called several days later to get status on refund but again was told manager is only one that can resolve. Nearly a month later, I have received a call or refund

I’ve always had a great experience working with U-Haul. The staff is always friendly and helpful. Thanks again for your services.

Constantly had to go back and forth between the actual storages and the storage office. Lots of errors in the process