I have often used this location for trailers, trucks, and storage, and I'm always taken care of no matter what I need.
David Zimmerman | Overall ExperienceSelf Storage Units in Crystal Lake, IL, 60014
U-Haul Moving & Storage de Crystal Lake
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- 4,5 - Cote moyenne des clients
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Going on my third year here!
Steve babetch | First ImpressionsGreat help and friendly
Jefffrey Shaw | First ImpressionsOutstanding staff, service, explanations and kindness.
Linda Dew | First ImpressionsCustomer service was excellent friendly and awesome This U-Haul place should be name number 1 best so far of all U-Haul place I have been, management their is doing a very good job, thanks so much.💯🤩
azlia bledsoe | Overall ExperienceVery satisfied
Deborah demma | Overall ExperienceI had to leave my truck in the loading garage overnight. This was due to me accessing the facility before 10pm, then loading my truck in the loading garage, and then the doors locking at 10pm. This was an extreme inconvenience. I didn't have my cell phone (it was in my truck, that was now locked in the garage) and I had to walk along the highway to the nearest gas station in order to call the manager. The manager was able to grant me access back into the building so I could at least access my phone and wallet, but I was unable to leave in my own vehicle because the garage door wouldnt open. I think this is a flaw in the gate code/access process. I had to order an uber so I could go home and not sleep in my truck in the garage that night. Then I needed to get a ride back to the facility in the morning to obtain my truck and posessions. If I am allowed to enter the garage, I should be allowed to leave, regardless of time. At the very least an employee should come tell me that "the garage door will be locking in X minutes, you should move your truck outside in order to ensure you aren't locked in". Thank God I am a smart, healthy, adult. If an elderly person or someone less capable found themselves in my situation, the outcome could have been much worse. Also, the bathrooms are locked and out of order because the staff doesn't want to have to deal with cleaning them. What if I have to use the bathroom after the main office is closed? Unacceptable.
Gunnar Halverson | Overall ExperiencePrice is a bit high
Sean Hayes | First ImpressionsThe gentleman who helped me was very helpful and went out of his way to make the transition as smooth and trouble free as possible. My wife is very sick and was unable to come to the facility to help with the transition. I believe the person who helped me was Paul G. All people who are in the service industry should have his attitude.
Robert Dammyer | First ImpressionsGreat storage and packing/shipping store.
ALAN ULI | Overall Experience