The outside staff gentlemen who check you in are wonderful. They are so polite and helpful. The front of the house were rude and unhelpful. The area is clean and stocked but the truck rental was a nightmare. They locked my unit up with a note that I didn't pay my rent 2 days after renting it. They put a charge on my card when I paid cash a week later still no refund on my card for the hold. Closed early first time due to no internet and forgot to give me blankets I had to have for my move and paid for. Went back for them and they closed 31/2 hours early. 2nd truck sluggish and brakes stuck. Power steering was a nightmare. I am disabled and it was so hard to drive. 3rd truck sluggish and check engine light came on. One issue after another. When I was leaving in my car I drove over a screw and got a flat tire in their parking lot. Refused to give me my money back on a lock I purchased ever I did not need until I called costumer service on the manager and they told him to do it and how to look up my purchase without a receipt. He knew exactly how to do it and chose to act like I was a thief instead of looking it up!!! A total mess the worst experience ever and I have rented from Uhaul plenty of times in the past! I didn't even stop to tell them about the tire and just drove home. I couldn't deal with the rudeness and excuses. So stressful they see I can't stand or walk and they have me doing dbl walking. Between them and my real state agent on the sale of my home I will never move again!!!!!!!! The worst move EVER!!! When you see someone in braces struggling to walk in you think you'd try to help them hold a door offer to help with a box not make them struggle to walk. Be polite it's free. The gentle men outside were absolutely wonderful they should be running the Uhaul there!! I still don't get the giant rat traps everywhere that makes me so very nervous!!
Katherine D | First ImpressionsSelf Storage Units in Fredericksburg, VA, 22401
U-Haul Moving & Storage de Fredericksburg
Services dans cet établissement :
Particularités disponibles dans cet établissement :
Promotions :
Unités disponibles (toutes les dimensions sont approximatives)
Qu'est-ce que le service en ligne emménager/louer maintenant?
-
U-Haul Moving & Storage of South Stafford
1101 International Pkwy, Fredericksburg, VA 22406 View Available Units4,4 miles from this location -
U-Haul Moving & Storage of Fredericksburg South
5801 Southpoint Centre Blvd, Fredericksburg, VA 22407 View Available Units4,7 miles from this location -
U-Haul Moving & Storage of Potomac Mills
14523 Telegraph Rd, Woodbridge, VA 22192 View Available Units26,2 miles from this location -
U-Haul Moving & Storage of Manassas
10480 Dumfries Rd, Manassas, VA 20110 View Available Units29,8 miles from this location
Évaluations des unités d'entreposage par les clients
- Filtre :
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Storage facility was clean with easy acess.
Raymond H | First ImpressionsThanks!
katha p | First ImpressionsGreat customer service, staff was nice went above and beyond.
Kevin M | First ImpressionsI will definitely return to this facility if storage needs arise again. Thank you very much for your excellent service.
violet g | Overall ExperiencePrice of a storage unit is extremely too high other than that is perfect
David B | First ImpressionsHeather is 5 Star, first class.
ANDREW F | First ImpressionsAll of the staff was always friendly and helpful. The process of moving and storing our belongings was seamless and stress-free. Thank you for a great experience!
Shawn P | Overall ExperienceThe storage unit had an infestation of moths. So the manager moved us to another unit and it also had an infestation of moth s. Restore clothes in there so we had to move to another facility. The staff was very kind tried to help the unit would have worked except for dealing with the moths.
kevin a | Overall ExperienceAlways helpful and polite and my stuff was safe and sound thanks WTHall
william h | Overall ExperienceThank you so much to the lovely staff!! You all get 5 stars!!
Tamme H | Overall ExperienceThe facility on Plank Road in Fredericksburg, Virginia is wonderful. The staff there is friendly, very knowledgeable and pleasant to work with. I recently had to move into a larger unit and they made the whole process so easy. The facility itself is spotless and I actually enjoy going there to manage my things in storage. I have recommended this place to all my family and friends. A superb organization! Thank you.
KARI E | Overall ExperienceKeep doing what your doing.
mark w | First Impressions