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dianne m | First ImpressionsSelf Storage Units in Gainesville, FL, 32608
U-Haul 24/7 Storage at University of Florida
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U-Haul Moving & Storage of Gainesville
4821 NW 6th St, Gainesville, FL 32609 View Available Units5,8 miles from this location -
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Affordable Secure Storage - Ocala
11055 W. Highway 40, Ocala, FL 34482 View Available Units29,6 miles from this location -
U-Haul Moving & Storage of Ocala
505 SW 17th St, Ocala, FL 34471 View Available Units32,7 miles from this location
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If zero stars were an option, I would have given 0/5. We rented our unit from you for almost one year straight, and payments were always made on time if not in advance. After this experience, I am actively turning away all friends, family and anyone else who asks from your company. There was zero lightning in our unit, and the hallway where our unit was located had a single lighting fixture in the middle of the 60 unit row, of which only worked about half the time we visited. The hours posted for allowed facility entry wete 7am-10pm, but about half our trips out to try to get into our unit were met with locked doors or broken keypads. All of these times were within posted entry hours. As for security, the reason for us deciding to leave is due to our unit being broken into and some of our furniture items broken as boxes/totes destroyed. I still today have had ZERO notification from U-Haul about this occurrence, and I fully believe if not for the Alachua County's Sherriffs department contacting me directly I would know nothing about it. In talking with some of the other victims, it was discovered that this has happened multiple times in the month of March alone, and we were not notified. According to several of the managerial staff we have no right to know that the facility was breached and our possessions were not as secure as we had been lead to believe. They only contact those units directly affected at the time. Well U-Haul, I am still waiting for my call. I am sure glad I never stored anything too valuable with you, and if I did I never will again. All of this doesn't even bring up the way the "fixed and secured" my unit after the break in. We were assured by the GM Garien Banks that they had a repair tech coming out to fix the door and lock on our unit. As it turns out, that guy was the GM, who decided it was an acceptable way to fix our door by taking the part of the lock that had been ripped right out of the wall, knock the pieces of destroyed drywall off the screws and place it right back into the holes the lock had been ripped out of. TALK ABOUT SECURE FOLKS, if it wasn't such a poor and sad attempt it could be funny. Keep your day job Mr. Banks, handy man is not in your future. I would comment on the rest of the staff, but outside of the day the sheriff was there doing the investigation, I have never once seen a staff member on site. Calling the number provided always was forwarded to another of the Gainesville locations, and if you managed to get someone of the phone the answer to any questions I had was they could only be answered by Mr. Banks, who I suppose was to busy to ever return any of the messages I left for him in the duration of our rental. I sincerely hope this review keeps anyone else from the misfortune of doing buisness with you and your company, I for one never will again.
David D | Overall ExperienceYour staff has been amazing during getting set up and moving out. Thank you!
JENNIFER S | Overall ExperienceStaff at my location very unhelpful, I knowledgeable SEVERAL times. I smelled a very strong odor of marijuana on Saturday. Even though the door sign listed the store hours, the door would be locked. I will never use U-haul again. Very very disappointing
Andreia R | Overall ExperienceStaff was helpful and efficient. Helped to quickly resolve an issue with my key card.
William K | Overall ExperienceGary and Julie helped me at the main street location to access the units I bought via auction. Very friendly and helpful. Thanks again for the great customer service! Seth T
SETH T | First ImpressionsThe unit was abysmal - mold/mildew permeates the air, there were two rat traps in the unit, and the door was barely more secure than a pantry door in a residential home. This facility should be permanently closed. The staff person I reported this to sounded amused with my level of concern about the unit.
robert c | Overall ExperienceWish that the maps of the flooring plan were easier to follow. I wanted a outdoor unit but none were ready or available at the time.
Santania W | First ImpressionsNo one in office to answer my questions.
Lisa W | Online Move InThe lights unit do not work. I noticed that when I was moving in and had to work from a flashlight. There is no outlet to plug in a drop light so I'm pretty much working in the dark. The manager says someone works those problems but I didn't get a specific time or appointment to make the unit available to get the lights fixed.
Jeff T | Online Move InKeep it up
Wiefmy E | First ImpressionsWe arrived at 4 and office was locked and no note and no one returned to help Unit is difficult to find and locate in the bldg. I understood it was on main level but it's on second floor and stairs to move furniture.. We have moved in and simply need assistance during business hours. Had to use our own lock since no one was at office. Please do not remove our lock to ensure we have access. Place is clean
MALIA T | Online Move InBob was awesome & super helpful getting me setup so I could unload my U-Haul quickly. I really appreciate him. As far as the place itself, it's alright. I wish there was more access so I didn't have to carry my stuff so far to get to my unit & an elevator would be helpful for sure.
PAIGE O | First Impressions